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March 2024 by Darren Brown
AVOID THIS LOCATION IF YOU CAN. WOULD GIVE ZERO STARS IF POSSIBLEAt my first appointment at this location, I was rushed through the eye exam which resulted in an incorrect prescription. Asked to have my glasses at the time adjusted and the worker snapped the frame in two. Proceeds to tell me they are not responsible for breaking then and theres nothing they can do. I went along with it and ordered two new pairs which ended up being completely wrong prescriptionAt my second appointment (today) I go in to see how they can help me solve the issue since I now have two pairs of expensive glasses that make my vision worse. My appointment is at 4:30, I walk through the door at 4:32, and the woman at the front desk tells me I have to reschedule because my appointment has been canceled since I am late. I had confirmed the appointment the day before. I kindly ask to speak to a manager and they give me the appointment. Only to find out theres nothing they can do in terms of resolution for their screw up on a bad exam and prescription. The doctor even admitted that the other doctor did his job poorly. They try to charge me for a new exam and full price to replace the lenses. Zero discount or apology. I left with no resolution to a problem that was caused on their behalf. Moral of the story, if you can avoid this place, do yourself a favor and do your vision dealings somewhere else
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March 2024 by Yicel Mateo
Excellent service. Very good attention, patience and professionalism. Eliette's attention EXCELLENT!!!
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March 2024 by Amauri Reyes
Amazing customer service. The general manager and sales associate were wonderful. They helped me choosing my glasses for my boat trips and everyday use. I will be back, wonderful service.
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March 2024 by Gernis Maris
I had high expectations for this location since the 147 and 88 one is great. I got there and there was so many people, so much happening that it felt like a car dealership. Not a doctor in sight, only MAs and front desk. I went for an eye exam and had to clarify it to the front desk person since she only asked if i was coming in for glasses or lenses. Overall, i had to leave because i got these really sketchy vibes and wasn't about to just hand my eyes to someone without experience.
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March 2024 by Kelly Hernandez
Kristina was so attentive. She explained pricing and bike everything down to make everything more manageable. My experience with dr. Nguyen was equally great. He found out I was previously prescribed to much. And he made the appropriate adjustments for me. Loved my experience.
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March 2024 by A J Dunlap
WOW! ?Excellent service very very kind people great service,Neyade Alvarez was so sweet and kindand Angelic was excellent returned calls andNice also.We will see them next year.God blessThem,Virgil
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March 2024 by Ambstar
The worst. You might as well go to dollar tree to get your glasses and they take no responsibility. I paid way more than the "special"
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March 2024 by Yamila Perez
The staff is wonderful, they serve with great patience, I am delighted every time I visit them. Jessica is great .
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March 2024 by lennie acevedo
My husband and I were assisted by Lilly she was extremely knowledgeable and friendly helpful and professional I had to return due to wrong prescription given by Doc even due to inconvenience she still managed to make it better Thank You Lilly ….
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February 2024 by Yami Marin
I received the best customer service from Eliette, the Doctor who examined my vision was very thorough and was very knowledgeable and professional.
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February 2024 by iskar Hernandez
Hello I visited America’s best contact & eyeglasses on 8430 Mills Dr, Kendall, FL 33183Today at 11:00am for glasses that came off the hinge and unfortunately the warranty had expired 3 months ago. We called beforehand because the location we originally go to closed down and they stated they could look up the prescription online and we were immediately greeted with attitude over the phone. Once we arrived they told us that the glasses needed to be replaced and it would cost over 100 dollars when that was not the price of the original frame we were then pressured to try and do the discount of 79.99 for two pair of glasses and free eye test. Which we decline and We went back to the front to ask if we could get the prescription instead and the lady stated that they did not have it at this location even though we called before we arrived to confirm. The front desk staff at this location needs a serious attitude adjustment and training as this is not the first time I have been greeted with this kind of lack of service and my family and I have been customers for over 10 years.We then decided to visit another location8430 Mills Dr, Kendall, FL 33183The front desk staff was much more helpful and offered to change the frame to one they had in store with the original price of the frame. Which just leads me to believe that the previous location’s employees simply wanted to make a sale rather than assist. This experience has caused me to feel uncomfortable and honestly I will be unlikely to return or recommend this company.This information has now also been forwarded to the corporation as well.
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February 2024 by Karen Hernandez
Very Rude customer service, no help, no hope, especially when calling to ask for regular questions. They should have someone else in the front of the store
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February 2024 by Myriam Ramos
Im been coming to American Best for more than 6 years and I never had an excellent customer service as I had today with Lidice, she has a lot of knowledge and her attitude is very professional, helpful and friendly. Thanks Lidice, for all your help.
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February 2024 by Andrew Garcia
Lidice was excellent in explaining all the options in contacts and glasses to me. I am leaving happy today with both contacts and glasses thanks to all her knowledge and kindness!
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February 2024 by John Bacalla
Doctor Nguyen was great and very knowledgeable. He kept me at ease and guided me during my exam. The staff was kind and patient with me. Kristina was very knowledgeable and helped me find the glasses I liked. They fit me very well style wise as well as size wise which was a mission due to me having a fat head ?
