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July 2024 by Jonathan Smith
Horrible agency, tried for 3 weeks to get a transfer on my new vehicle-no response called another agency 15 minutes. Corporate is not any better! Use another company.
Cancelled policy , was sent to collections for non payment. No return calls.
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May 2024 by Jessica
Absolutely horrendous service from Kevin Kelley. I contacted him numerous times with issues regarding my coverage and never received so much as a confirmation email. He is shady in his transactions and does not value customer care or relationships. I feel truly sorry for the agents who work under him as he does not seem to value their work individually either. Avoid this agency at all costs, I do not understand how remains a licensed agent.
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September 2023 by Chris Jefferson
great service.... they really made it easy for me to get my ins. And got me the best deal out there!! Great team and I recommend that everyone give them a call!!
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August 2023 by Deborah Ford
Heather is a huge help. Kevin works hard for you
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March 2023 by Nash Pittman
Kevin Kelly Allstate Insurance is a great insurance carrier with a knowledgeable & friendly staff. They'll keep up with & stay on top of things for you.
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July 2022 by Jack Watlington
By far one of the most incompetent brokers around. I was trying to obtain a cheaper quote since everything has been going up. So we first decided to move forward with the car insurance quote. I was super happy with the quote I received of $458, compared to my $560. The following month I received an email from allstate saying my policy is changing because I didn't homeowners insurance policy with them. I didn't receive a call from alexandria, this came in an email directly from allstate. The monthly payment then jumped to $608 a month. I called alexandria and asked her why my policy jumped so high after just one month of service. She then explained that when she put the quote in she bundled the services of car and home. I told her thats not what we agreed on. But I was like ok, lets get a policy going. Lets do the homeowners insurance policy so I can keep the discount. I provided her with my current homeowner insurance policy to insure we are comparing apples to applies. She then provides me with a quote of $2300 for the yr which is great because my current policy was 2600. I then spend the $125 for the wind mitigation report on my 2017 home. They send the report to allstate and then Alexandria tells me that the updated policy quote is 2900. Something about not having a hip roof is affecting the policy. By this time I have already canceled my previous auto policy and started with allstate. This whole scenario could of been prevent if Alexandria would of just done due diligence and took her time inputting information into the system. Crazy to have to go thru all this with a brokerage firm.
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January 2021 by Ross Lavin
Kevin Kelley is an excellent agent. He took his time to explain the policies with me over the telephone. Ordinarily, I prefer to have such explanations in person but Mr. Kelley was organized, clear in his language, and very helpful. 10/10
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November 2020 by Anthony Huff
Alexandria was a pleasure to work with .Saved me big dollars over State Farm.Give them a call you will be surprised how much they can save you, very satisfied customer. Wayne
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September 2020 by Selinas Southern Realty
Always very helpful when I call. I shopped around with different insurance agencies and they gave me the best rate. I would highly recommend their services.
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July 2020 by Oona Mulligan
After having Allstate insurance for 45 years, Allstate dropped me because changed my bank and did not enter my new information correctly. So, I went three months without paying (yes, I should watch my banking more carefully!). I did not realized it was canceled, paid what I owed and they dropped me. I am just so stunned and disappointed. My parents have always had Allstate as well, probably 50 years or more. I had one fender bender and used the towing service three times. Again, I am totally stunned especially during this global health crisis where people are struggling to pay their bills and Allstate doesn't seem to care at all. I would never, ever recommend them to anyone. I have Gieco now and I got a discount for being a school teacher, so I actually pay less a month.
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February 2020 by Alley Rockmore
Kevin and Alexandria are alwaysprompt ,knowledgeable and professional. I would recommend to anyone for your insurance needs. Over all an amazing agency to deal with.
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February 2020 by Linda Hevey
I'm a long time client and Kevin Kelley's service is outstanding. Thank you.
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December 2019 by Bruce Bernath
UPDATE: As of 7.5.19 there was no refund issued by the Kelley agency. They have ignored all requests from VISA and Wells Fargo to refund back the $669.94.I received a call on 4.26.19 from Alexandria Griffin an agent with Kevin Kelley Allstate in Jupiter, Florida. She was trying to convince me that she could give me a great offer on an auto policy. I told her that if she could offer me the same coverage and lower price than I have currently, I would consider changing. I emailed her my current auto policy with terms, conditions and price. Alexandria sent me a copy of the coverage she could provide. I would save about $30.00 per month and have identical coverage. She said with a new policy I would have to pay 4 months payments upfront. I gave her my credit card info, she was not suppose to process the payment $669.94 until I signed the contract. I soon found out that she processed the payment immediately. There was a delay in sending out the agreement that I was suppose to sign. When I finally received the documents to sign, it was totally different than the estimate she sent me originally. Instead of being approximately $30.00 less per month it was $63.50 more per month for the exact same coverage I have with Nationwide. When I called her and asked her, how is it possible that in a matter of a couple of days the price increased by about $93.50. She replied I need to compare apples with apples. The coverage she was offering was exactly identical but the new price would be so much more than I was paying now. When I sent her the copy of my current coverage I clearly stated to her I will only consider changing insurance companies if I get the exact same coverage at a lower price. I told her that I will not sign this contract and that she needs to process a refund immediately. She sent me an email that the process was cancelled. I was informed that a refund of $669.94 would take place within 24-48 hours. I notified the owner Kevin Kelley & informed him of how Agent Alexandria Griffin misrepresented a couple of serious things to me. One being the increase of $93.50 more per month. The other serious thing was processing 4 months payment before I signed the contract.Talking to Kevin Kelley, was like talking to a wall. He said absolutely nothing but uh huh uh huh. Never apologized, never said, I’ll issue a refund of $669.94, never said I’ll talk to Alexandria and get this resolved, just uh huh uh huh. Be aware everyone! This agency will be under investigation and they’re in jeopardy of having their licenses suspended and or revoked. Stay away from these dangerous money grabbing vultures who misrepresent and is participating in fraudulent activity.
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September 2019 by Cathy Yonkers
Kevin (and his dad before him) has been a very helpful, knowledgeable, and personable agent for our family. He makes sure that we are protected and treated fairly regarding our car, flood, and home insurance needs.
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May 2019 by Bruce B.
I received a call from Alexandria Griffin an agent with Kelley Allstate in Jupiter, Florida. She was trying to convince me that she could give me a great offer on an auto policy. I told her that if she could offer me the same coverage and lower price than I have currently, I would consider changing. I emailed her my current auto policy with terms, conditions and price. Alexandria sent me a copy of the coverage she could provide. I would save about $30.00 per month and have identical coverage. She said with a new policy I would have to pay 4 months payments upfront. I gave her my credit card info, she was not suppose to process the payment $669.94 until I signed the contract. I soon found out that she processed the payment immediately. There was a delay in sending out the agreement that I was suppose to sign. When I finally received the documents to sign, it was totally different than the estimate she sent me originally. Instead of being approximately $30.00 less per month it was $63.50 more per month for the exact same coverage I have with Nationwide. When I called her and asked her, how is it possible that in a matter of a couple of days the price increased by about $93.50. She replied I need to compare apples with apples. The coverage she was offering was exactly identical but the new price would be so much more than I was paying now. When I sent her the copy of my current coverage I clearly stated to her I will only consider changing insurance companies if I get the exact same coverage at a lower price. I told her that I will not sign this contract and that she needs to process a refund immediately. She sent me an email that the process was cancelled. I was informed that a refund of $669.94 would take place within 24-48 hours. As of today, there was no refund issued by the Kelley agency. I notified the owner Kevin Kelley & informed him of how Agent Alexandria Griffin misrepresented a couple of serious things to me. One being the increase of $93.50 more per month. The other serious thing was processing 4 months payment before I signed the contract.Talking to Kevin Kelley, was like talking to a wall. He said absolutely nothing but uh huh uh huh. Never apologized, never said, I'll issue a refund, never said I'll talk to Alexandria and get this resolved, just uh huh uh huh. Be aware everyone! This agency will be under investigation and they're in jeopardy of having their licenses suspended and or revoked. Stay away from these dangerous money grabbing vultures who misrepresent and is participating in fraudulent activity.
