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April 2024 by ALAN DEE
This is the second time I have been in this bank. The first time, I was charged a fee, and they cashed my wife's check she wrote me. Today, a month later, a check for the same amount they tell me they have to call my wife. My wife is at work, unable to answer a phone call. So what is the policy!!!!! The tellers tone was short from the moment I walked up to the counter. To many other banks, to do business with to have an employee not know the policy or select who they will impose a policy on.
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November 2023 by Cher Sawyer
Incompetent and rude! Short staffed, one teller behind the counter refusing to help people- with notepad and making cold calls soliciting people for 4% interest accounts! Unsuccessfully at that! LOL - waited 15 minutes for Linsey Castillini - and more incompetence- refused to reverse charges erroneously added to my acct. choose to offer closing my acct , and wait for fraudulent pending charge transactions to clear …. Cant make this up! Also- cant see a ledger of acct on either end (hers or mine) but that’s ok (in her opinion) ha! So - basically - theybare holding MY money! Refusing to do anything about fraudulent (pending) charges for over a week- and telling me to wait and see !
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April 2023 by Salty Breeze (Heinrich)
Not family friendly. Single dad of 3 teens and can’t deposit paychecks without their own account and ID at 15? Lol Plenty of money in accounts to cover it. Rude about it too. Been banking 4yrs here. Accounts ( more than 1) Closed and off to my other bank ??
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August 2022 by Zac Roberts
Bank is absolutely horrible tk bank with down to the customer service and how slow there systems are Truist is always like 2 or 3 days behind your transactions
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August 2022 by Ashley A
I went into the branch today 8/1/22 to figure out why there was an 8-day hold on a check. I have received checks from the same company and did not have this problem before. Ever since the change from BB&T to Truist I have been noticing a decline in service. I called ahead of time to inform them of my situation and inform them that I will need to speak to the manager. I was told on the phone that the manager will be available. When I came into the branch I was then told that the manager will not be available all day. I have set an appointment to have my accounts closed from this Truist Bank on Indiantown road.
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April 2019 by Melodie M.
I visited the drive-through portion of this BB&T the other day and a very nice woman helped me. She laughed, kept things light, and was very pleasant. My deposit was quick and painless. Thank you! I've been inside this location in the past and found it clean and modern. This branch location is East of I-95 on Indiantown Road. If you are a BB&T banker, this branch is the closest to hit if you are transferring between I-95 and the Turnpike. I first opened a BB&T bank account when they were the official campus bank of Florida Atlantic University in Boca Raton. Eventually, my student pricing ran out, but now I am charged $5/month for basic checking maintenance, which undercuts the monthly fees of many of the other brick-and-mortar bank chains. I mostly use their App for transactions, but it's nice that the Jupiter area has more than one location to choose from.
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March 2018 by Ryan Michaels
I have never been more disappointed in the common courtesy, customer service, or problem solving ability of a financial institution. I would strongly encourage small businesses to seek other means of money management because this business relationship has cost me more in lost time than I can count. The staff are unfamiliar with me as a client, listen poorly and have a general malaise in regarss to solving banking errors made by BB&T. I will be speaking with my rep at Velocity to see if they have an option to offer for small businesses that matches the customer service they provide for my personal account.