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February 2023 by Patrick S.
Home Depot Jensen Beach Florida. Will never go there again. Needed to return some items. As I stood behind the gentleman being serviced the older woman behind the service desk told me to 'wait over there's, motioning to the other side of the desk,' until I call you'. Call me... What,? Like I'm 12 years old or something. What was wrong where I was standing? I'm not very sensitive, but it just sat wrong with me. I left with my few returns and left my cart with the things I was going to purchase back at pro services. From now on I will buy from either SLW or Okeechobee for my remodeling services.
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January 2023 by Alayna J.
BEWARE of the CREEPY EMPLOYEE WHO RECORDS GIRLS in the paint department !! My sister and i came here last night. We went to the paint aisle and asked the employee at the counter what he recommend we use for furniture. He asked the measurements so I was demonstrating , looking over at my sister to confirm it was accurate. In the middle of me talking she said "you're being recorded". I was confused what she was referring to but she pointed toward the employee who was right in front of me and he was recording MY BODY (lady parts) ! Once he saw me turn toward him he set his phone back on the counter with the camera app still open on his phone. I saw it clear as day and i'm positive the store cameras caught it as well. He started awkwardly laughing, didn't apologize or deny anything. I had to walk away I felt disgusted even standing or continuing any type of service with him. He then said "so you don't want the paint?" We brought the problem to management and they were very nice and understanding about it, as was the cashier. But after this incident i probably will never be returning to this location. That disgusting man needs to be fired period.
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January 2023 by Austin W.
This is our local Home Depot, with a few exceptions we always have a very positive experience here. Employees are knowledgeable and if they can't help you they will always radio and get someone who can. We've come to know some by first name and always enjoy our "Depot runs" with our many house and landscaping projects.
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October 2022 by Dennis H.
I am a professional and I am held to that standard in my Job. The Jensen Beach Home Depot is not held to that standard and miss-represented a product to the point of me having me spending two hours completing a purchase order and going home only later to be contacted that the price was not correct and I would have to reorder. DO not trust the purchase orders placed by their staff. Challenge them on order pricing and review every bit of paper or you will be swindled.
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June 2022 by Peter C.
Shady third party contractors , no accountability from Home Depot Home Depot only interested in getting you to finance through their cc program
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January 2022 by Jami W.
Organized clean and very friendly staff. Good location off main road and the self registers are quick and handy. We come here multiple times a day and always have great service
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August 2021 by Alice D.
placed an order 7/4/21 online. item is being delivered through Estes. who never answers the phone or calls back. went into this location spoke w/ a manager 8/1/21, she said her team would work on it the following day... I called back spoke to her for a min bc she needed to call me back. Here we are 8/5 & no call back, no answers as to where my $1,300 item is or when delivery will be.
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March 2021 by Jason B.
By far thee worst Home Depot in the area. The staff are here to do one thing, punch a clock and avoid anyone in need. And if you're lucky enough to get one to talk to you they say I don't work in that Dept. I was just told they had a bunch of call outs as well that no one can help. Do yourself a favor and drive the extra distance
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January 2021 by Susan G.
Ongoing reno from hell Starting on 9/14/2020 and demo beginning on 12/8/2020, we could not imagine the incompetence that occurs between H.D. Jensen Beach, Florida expeditor, their general contractor, their cabinet manufacturer (Thomasville) and H.D. corporate in Atlanta. I have kept a journal, almost by the hour, that will show how you can be stuck with people that really don't give a damn how you live in chaos or your mental and physical health. After (40) forty days of mistakes from the general contractor, no communication from either the local H.D. or corporate, that has a complaint number, I believe that anyone who uses H.D. or their contractors should at least have an attorney on retainer. Please! Someone help as this is becoming a serious problem that I do believe cannot be fixed.
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November 2020 by Jessica M.
This place has the worst customer service ever!!!! They ignore you when you ask a question and they just simply walk away!!!!!! They are so rude especially customer service , Christian , Gail, Sherri !!!!!
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September 2020 by Allison S.
So came here for one item, the website said they had 4 they did not have any. When I asked why the website stated they had them, I was told "oh that's never right" wow really thank god I didn't order store pick up. So I'm told another gone depot has 8 in stock, but since the website give in accurate info, obviously I can't believe that and just show up, now I'm standing here at the first Home Depot waiting on them to verify if the other store even has what I need. Yay
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May 2020 by Stacey S.
home depot charges $1.00 for one roll of toilet paper !!!! ridiculous !! you can always count on them to price gouge during a crisis just like they do during all the hurricanes.
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November 2019 by Geoffrey V.
Home Depot committed to installing impact windows. The installer stated he could not install the windows. A deposit of 5000 dollars was collected in September and to date the deposit has not been returned BE CAREFUL ABOUT A PROVIDING A DEPOSIT TO HOME DEPOT!
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July 2019 by Cheryl B.
Worst experience ever. We contracted & paid for a new screen door & door at our condo on Hutchinson Island upon recommendation from our building superintendent. We paid for our doors 5/14/19 and did receive a letter from then installer regarding the permit about 6 weeks ago. Called 2 weeks ago & told it was waiting for permit. 7/15/19 called again & said we need a shutter permit over door. Both our HOA & the person who sold us the doors at this Home Depot said we did NOT need as we were grandfathered in. Today told we need shutters or impact doors which are twice as much. No complete refund as these are special order doors. These people do Not know what they are doing. Almost $1900 later we have no answers. Do not use this Home Depot for doors!