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September 2024 by Cori Russell
As a business account holder I was appalled at how rude the teller was to me. She insisted the endorsement on the check was wrong and continued to explain that Bank of America was holding meetings to ensure tellers correct this. I stopped in for a quick deposit and found she was the only teller on a Friday at 2:00PM. It’s horrible customer service to wait in line with only one teller available on Friday afternoon. We do not recommend this location or its teller! Go elsewhere.
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June 2024 by Sheila Jankowski
Very bad customer service!!
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June 2024 by Ketsia Pierre
Great place bank very help
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May 2024 by Quanicia Footman
Mark was extremely helpful! Easy seamless set up for my savings acct. Great customer service!
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April 2024 by Ashish Butola
For notary it takes more than 1 hour. They need to hire more people. Worst service. Don't care about their customers.
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February 2024 by lynn kim
Staff was rude ,I would never go ,again
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February 2024 by Vincent Cotrone
Better than the one in tradition
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February 2024 by Jim Hill
They never answer the phone, so forget trying!
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February 2024 by Peter Ramgolam
I have opened new savings & Merrill Lynch accounts and done teller transactions at the Jensen Bch branch. And yes sometimes there are a few people ahead of me but the staff is courteous, competent and efficient.
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January 2024 by Aidens Adventures
Boa is terrible now. Always long lines and cranky tellers. I mean i get it. You shorten your hours and take away drivethru of course its going to be long lines. Idiots
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December 2023 by Mara Rocco
Kindness and professional
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December 2023 by Karol Meza
Loisa awful service if you don’t like working weekends you should tell you’re boss.
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November 2023 by Paula L.
This bank is the worst I have ever dealt with. They do not care about their customers and left us two senior citizens (65 and 69 yrs old) stranded in Portugal. Our Visa card had a fraud transaction, BOA closed out the account and promised to Fed-ex us a new visa card to charge our flight back to the US. When I called back the Cust. Ser. to get the tracking number, they responded the system wouldn't accept the international address. No card was sent out and NO ONE CALLED US!!! After 8 phone calls to Cust Ser they sent a 2nd set of Visa Cards to my sister in Florida who FED Ex them to us ($102.99) This started on 7/30/2023 and ended on 8/28/2023. To eat, gas, etc I had to use my debit card from a different US bank and get charged extra fees totaling $189.37. I went to BOA in Jensen Beach Florida and asked for a refund, I had all the documentation needed, the end result was since the bank was a third party, they could not refund the money to me. (I wanted it to be credited to the new Visa Card) After arguing I only got $102.99 for the Fed Ex expense (a third party) which they could only credit the new Visa card. All 8 calls I got different C.S. rep's and NO ONE knew what they were talking about. One said no they won't close the account and they did, one could not enter international address and they never contacted us, they said it would go out FED EX and to call them for a tracking number, the system automatically generates an email giving the USPS tracking number. The last person I spoke with was rude and laughing that we were stranded.
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February 2023 by Colt Canepa
Good people, competent and reliable, always a pleasant encounter.
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February 2023 by Cheri P
I will be closing accounts that I have had with BOA, and it's prior entities, for 30+ years. I made a large deposit on Aug 5th, the check cleared the other bank on Aug 8th. Today is Aug 12th, and the money is still not in my account. If the other bank has paid BOA, WHERE IS MY MONEY???? Then, you call the branch, and have to explain yourself 3 times before someone understands what you're trying to say. The banking industry is out of control, and it will only get worse now the Federal Govt. thinks it needs to know every move someone makes.
