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June 2024 by Robert N.
Went in to figure out the best deal for my home internet and consider moving my mobile phone from Verizon to xfinity.... Noel was very knowledgeable and professional, she answered all of my questions and helped me figure everything out in no time! Thanks Noel for the excellent service?
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June 2024 by Alexis McKown
Xfinity needs to get it together, especially before offering mobile service as well as internet. I have been jerked around and left on hold, sometimes without even being told I’m being put on hold. I waited 39 minutes to get to a representative only to be put on hold for over 39 minutes more without telling me I was being placed on hold. Every single thing I have ever had to call about has been a hassle and taken over 2 hours plus. I wish I could give zero stars and I’m usually very understanding, working in customer service myself… the way that they treat customers with bait and switch lies is unmatched. I finally cancel all services with them, only to be overcharged and still wait on hold 2 plus hours with no answer as to why I am being overcharged. Save yourself the hassle and time/money, just go with someone else. The store and call center are not on the same page and will tell you several different things. Sorry to leave this review on this store but there is no where to leave a review on the call center. The guy I worked with in one store was great and efficient but they company as a whole is not on the same page and it seems they never will be. I’ve been told one thing by the store many times and another thing by the call center, I’ve been lied to multiple times, and even talked down to by the mobile department. It’s that much cheaper for a reason, you get what you pay for and customer service/cell service is clearly not one of the things included in the low price that they lure you in with.
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June 2024 by Rosita Soriano
I discontinued my subscription since 4/ 25, and I am still getting charged for 370 dollars/ month
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May 2024 by King Salocin
Unable to fix anything and unable to provide any help without literally every piece of information from my mother in law, whom is elderly.
Y’all should probably figure out how to service customers instead of just taking money from them.
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May 2024 by GEN Golding
0 stars actually- The reps and the management are not forth coming and definitely pick and choose who to give top tier experience to. This company all together is trash
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May 2024 by Ardrahz
Took advantage of my elderly father with predetorial tactics, convincing him to re-sign to a more expensive plan not even a month after cutting his services back. They did this by saying he would save money, and the monthly cost is now HIGHER not lower, and they tacked on an expensive installation fee just to really show their contempt. Watch this place, this company, and these people. They dont care about you or your family. Just money.
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May 2024 by Bradley Bennett
We came in just before 7 and they still help with my son’s phone. They didn’t have a new one in stock but we got one ordered.
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April 2024 by Eric C.
Even though I was shifting my service everyone here was very courteous. The place itself is exceptionally clean. I was a bit surprised that every person who came in seemed to have attendant just for them. They opened on time and my issue was handled quickly and efficiently.
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April 2024 by Linda Lafferty
Just went to pay bill. Very nice!
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April 2024 by Casey McNamara
Tati was amazing and kind! She appreciate how efficient she was. She had a warm and supportive approach to me and my spouse and I can’t thank her enough. ⭐️
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March 2024 by Caked Catalyst
Great service...fast and efficient!
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March 2024 by Cathy Lewis
Nick was so very nice and professional. He fixed my issue in a very timely manner.
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February 2024 by John Clark
Daisa was very polite and helpful. In and out in less than ten minutes with an equipment swap out.
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February 2024 by John Cicone
Awesome service, very professional
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January 2024 by rick dingle
Bad service
