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January 2024 by Shianne Rogers
Customer service was great on the phone with agent Muhammad!
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January 2024 by Brian
The employees are very helpful and always assist us to the fullest. This is the only xfinity store I recommend in the Jacksonville area
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January 2024 by Cecilia Ruiz
Really, I was 5 mins late and the store was full of employees. Not one person could come to the door ?????? WOW!!!
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January 2024 by Michael Anderson
The store is cool, but xfinity blows so hard on all levels.Att has been a much better experience on all levels, for months now.
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January 2024 by Theresa Brunetti (Tee)
One of the best experiences I've ever had w a business in Jacksonville. Thanks Phonos. ?
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January 2024 by Theresa Brunetti
This phone is amazing! Phonos was right about this too! WowI love it. (Not an iphone) lol.
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January 2024 by Susan Wolfe
We were very happy with service. Bobby Ty and Isaiah help us today and a wonderful gentlemen who first sold the phone and service on Thursday. All went above and beyond. Very pleased
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January 2024 by Jana Angel
I walked in at 4:10 and was back in my car by 4:18 - Ciara was ON IT! She was super nice, she double checked my billing info, got my equipment together, and helped me get everything set up on my app right away.
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December 2023 by Theresa B.
One of the best experiences I've ever had w a business in Jacksonville. Thanks Phonos. ?
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December 2023 by Samantha Perry
Visited store yesterday because my cable box stopped working after a power outage. Turns out it wasnt the box, it was one of my cords. Employee Sammi gave me everything i needed so i didnt have to return. She was awesome. She took me at window 6. Never received anything to leave her a review about service so hope she sees this. She was polite, knowledgeable and efficient
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December 2023 by Rhonda Croskey
The wait time is always long but other than that the employees are awesome and you leave with all your questions answered.....
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November 2023 by Joe Johnson
This company is stealing from people adding extra hidden fees...My bill keeps jumping up to the point of I can't even pay my past due balance..I have unlimited wifi n nooooo cable at all... XFINITY ARE CROOKS N SADLY THEY DONT CARE THAT PEOPLE ARE STRUGGLING TO MAKE ENDS MEET N TRYING TO HAVE A LITTLE BIT OF TV.. THIEVES THIEVES THIEVES...AND I ONLY HAVE 2 TVS.
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November 2023 by Kathryn Barnes
We tried to switch our phones from att to Xfinity Comcast to no avail. By the time we reached the Xfinity store on Roosevelt neither phone was working. Thankfully Mr Sol Barnes was free to help us. At each step Sol assured us that everything was okay and it would be just a few more minutes. He was right. Not only did he get our phones up and working, but did so with patience, expertise, and great customer service skills.
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November 2023 by LaTonia Brooks
I went to the Xfinity store to see about getting a new phone. There wasn't a long wait at all (maybe two minutes). However, there was a football game playing on the big television in the seating area, so I did not mind at all. I was called over to window number eight by Ms. TY Williams. I explained to Ty that I am eligible for an upgrade of my phone and that I have been having some mechanical issues with the phone. She looked into my account for me. I have five payments left on this phone, and I have a special promotional discount that has been on the account monthly since I got this phone. These are the things that she informed me of. She asked me if I had considered an insurance claim because I do have the Assurant insurance for the phone. I told her that before I was told it would cost me like $150 to get a replacement through the insurance. She told me that it wouldn't cost anything with mechanical issues. She was correct. She showed me the brochure with the information about the insurance on it and gave me the number to call. I spoke with a representative (quickly) who was able to put in the claim, get it approved, and because I got it done before 7 pm EST shipped the new phone next day delivery (FedEx). It was my best experience with going to an Xfinity store. Ty Williams was friendly, professional, attentive, and very knowledgeable. She went above and beyond to assist me with what I needed without having to start over with new payments for an upgraded phone. I TRULY APPRECIATE TY WILLIAMS LOOKING OUT FOR ME!!! I recommend asking for her directly if you are looking for great customer service!
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November 2023 by Mick Smith
Location is in the middle of nowhere. Xfinity has huge customer base in the region there is no excuse to not have more convenient locations. Staff was responsive and honored promotions regardless of my change in set up good stuff. The 2 stars is for Xfinity not setting up more locations not the staff
