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January 2024 by Jimmy Wilson
Pharmacy constantly puts you on hold. When someone does answer it’s, "hold please”This is repeated at least 8 times or 40 minutes . Time to change and go to the pharmacy where shopping is a pleasure ,PUBLIX….
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January 2024 by brianep1
20 minutes on hold with pharmacy. Transfered 7 times then finally had call dropped.
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January 2024 by Stephanie Brasington
0 stars for pharmacy customer service. For an employee that got a pharmacy degree, it’s pretty ironic that there is an extreme lack of education. Pharmacist is completely incompetent. I was on hold for over 45 minutes. He kept answering and putting me on hold. Finally picked up and said he had to check on my prescription. Didn’t answer the phone for another 25 minutes and deliberately would not tell me an address of a Walgreens where I could go to receive my prescription in stock which is an urgent matter considering that this prescription only has a 5 day window that I can pick it up. He got frustrated at the fact that I called him out for putting me on hold for so long. Said: “I’m not doing this. We are too busy, the phone won’t stop ringing” And HUNG UP. I then drove to the pharmacy where he was standing in the back not on the phone and not doing anything. I called him out again for LYING. He said it wasn’t him that I spoke to even though he was the only male back there and it was the same voice. He then told the manager that he did in fact give me the address of another Walgreens. Another blatant lie. So unprofessional. This is your JOB and you’re on the clock. He refused to call the other pharmacy to transfer my prescription saying that I was rude and he would not help. The manager got called over and tried to help as best as she could, and eventually sided with me after she realized what the situation was. The pharmacist clearly does not like white people and is openly racist laughing at me for being upset and wanting my time sensitive prescription on time. I’ll be reporting to the corporate Walgreens.
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January 2024 by Chad Spears
Pharmacy hung up on me twice.
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January 2024 by Chenita Clay
I placed an order to be delivered. This store uses DoorDash to deliver items. The DoorDash driver left items outside the gate about a mile from the residence. The items were left in the ground. I called the store and person stating that they were the manager could not provide DoorDash information so I could contact them. She instructed to figure out how to contact DoorDash myself, although I ordered through Walgreens and DoorDash. Do not use this Walgreens. This manger had no skills and refused to tell me when the next manger would come on shift. I finally contacted the pharmacy and received the time for a different manager. Walgreens should consider training folks acting like managers but coming across as idiots.
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January 2024 by Dania Nohelia
People from the pharmacy have the worst customer service and a Bad attitude.
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December 2023 by marilena avrampou
the employees especially at the pharmacy are horrible and very RUDE
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October 2023 by Jonyrah J.
HORRIBLE service within this location with their management and the pharmacy employees are very d to work and extremely disrespectful and do not like to their job
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September 2023 by Myles A.
the old "shift lead" there was so rude. i asked if she can change my bill since i asked another employee and he said it was okay. she started raising her voice, thinking her saying she was a shift lead was a big achievement. i feel bad for her and her negativity.
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August 2023 by Kathleen Melville
I have gone to this pharmacy for the same prescription for 11 months, every single time they have to order the medication because they do not keep anything stocked when my medication is time sensitive, also they asked me which brand they should order when they call me to order it……they should follow what my prescriber ordered not what I tell them! Furthermore, every time I go in they tell me the pharmacist needs to work on my prescription and then question me like it is my fault when I have done my part, I have waited for an hour each time, and I have been asked to come back 3 times in one day for one medication. Even going as far to say, that my insurance does not cover the medication, when nothing about my insurance plan, coverage, or address has changed….probably just a ploy to get me to leave. I am stating this here because my expression of anger and annoyance was not taken care of when expressed at the pharmacy. Their role should be to aid a patient in obtaining a prescription not preventing it!!!!!
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July 2023 by Joe L.
This low rating pertains specifically to the drive through at the pharmacy. This is life imitating art, as in the Joe Pesci character in Lethal Weapon. "Don't go through the drive-thru......"The pharmacy assistants that work the drive-thru have foul attitudes and don't give a s--t whether or not you like it. The nicer you are to them the worse they act. Today's edition: as I pull up the asst looks at me for several seconds, then slowly raises the phone and speaks into it at just slightly above a whisper (with mask on, too). Me: "I'm sorry I could not hear you, please repeat".Eyeroll; asst: "areyouheretopickup"? Yes, one wordMe: YesAsst: whatsyourname?Me: pronounced it and spelled it (it's a tough last name)Asst: whatsyourname?Me: repeatAsst: silent pause, whatsyourname?Me: repeatAsst: silence, and death stareMe: what are you asking meAsst: your FIRST nameOn top of this, my prescriptions are cheaper at Publix w GoodRx cars than at Walgreens with insurance co-pay.
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May 2023 by Cindy C.
They have gotten something wrong with two regular, monthly prescriptions (which SHOULD be filled at the same time) EVERY TIME for the last few months since my insurance made it necessary for me to move from CVS to Walgreens. Every. Time. And they won't look to see if you have more than one prescription in the box, and will tell you you are wrong if you tell them you should have more than one being picked up. They act like your presence is putting them out from doing something else. This is, literally, the worst pharmacy I have had to deal with. Ever.
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May 2023 by Kristen Brazell
Very kind pharmacist and techs! They helped me get a prescription for my daughter even though it was almost closing time. Thank you for helping my family avoid a sleepless night!
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April 2023 by Jeff Lavallee
Walgreens pharmacy has to be the absolute worst when it comes to their phone skills (OR LACK OF PHONE SKILLS)! I typically try not to call the pharmacy however in todays market we never know if the pharmacy will have your medication or not. So, I am currently on hold with Walgreens pharmacy and have been for 25 minutes! This is ridiculously! The worst part is this happens every time you call them!
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April 2023 by Juan Antonio Lagos
I used to have Publix, but this Walgreens was closer to my house. I was hesitant at first, but now I'm sure I made the best decision. The pharmacy staff is wonderful, especially Wanda. They call you by name and are very friendly.