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June 2024 by Tania Blanton
Absolute best place for your VW needs. Jason is honest, reliable, and trust worthy. He always knows exactly what is wrong and fixes it at a fair price. I’ve never had to wait long for service and he is always there for questions. I can’t say enough and have been a customer for over 15 years! Best VW mechanic in Jacksonville!
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March 2024 by Cody Ebreo
Our VW Atlas started having issues so we took it to the dealership we purchased it from. They diagnosed it and then quoted us an outrageously high price that varied based on if their initial repair would fix it or not. About an hour later we get a call from a salesperson trying to sell us a new Atlas.
We decided to get a second opinion and towed it to Wagen Werks. They got us in during the week between Christmas and New years and got fixed fairly quick and at a much better price (there was also no varied pricing, they knew what the issue was and how to fix it the first time). The vehicle has run smoothly since the repair and they saved us a ton of money/ headache dealing with a dealership. We will only take our Atlas to Wagen Werks from here on!
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February 2024 by Charles Starke IV
Very good shop with a helpful staff. They are working on my GTI now....
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January 2024 by Donald Grubbs
Great customer service, I have had my car here twice and both times they were transparent on what needed doing and what it would cost, both times the estimates were above the final price which was a nice bonus. after the 2nd repair, it still did not run right, they took it right back and made it a priority and got it fixed, no charge of course that time. All around good people.
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December 2023 by Michael Roberts
Acknowledgeable service and friendly staff
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October 2023 by chantel pringle
I had an issue with my car and I didn’t know what was going on the staff there talked about the issue. They went over the price and it was able to fix my car one week. I love everyone at this office. They are so nice and so sweet..
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October 2023 by T White
Great customer service, great quality work and fair straightforward pricing. Never fun spending money repairing a car, but they make it as painless as possible.
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September 2023 by Tyler White
Great customer service, great quality work and fair straightforward pricing. Never fun spending money repairing a car, but they make it as painless as possible.
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September 2023 by B L
Recently took our VW TDI here for a diagnostic scan. Honest and thorough. I called the office at one point and hung up after a few rings and the receptionist (her name was Jamie) called me back very soon after, which surprised me (in a good way!) I have worked as a receptionist myself and I appreciate the quality customer service. We will definitely return in the future.
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September 2023 by G
A great place to take your VW for maintenance and repairs. Excellent prices and workmanship.
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August 2023 by rommel rosales
incredible service and quality. I took my car for an item I considered hard to fix and they were flexible to see schedule a timely appointment and fix it right away. Honest, VW knowledgeable and amazingly kind.Service: General repairs & maintenance
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August 2023 by John Beene
These guys are the best. Thanks for not selling my touareg yet. I'm coming back lol
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July 2023 by fredgar jr
Very Courteous and helpful shop. They are extremely knowledgeable about Volkswagen and Aud and have definitely gained a customer.
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April 2023 by Robert B.
In January of 2023, I brought my car here to check out a coolant leak. They decided I needed to have my water pump replaced. $1200 later, I had a new water pump. Well, the low coolant light came on again the day I left the shop. So they obviously either didn't pressure test it afterwards or they didn't care. I believe they didn't care because that was their attitude the entire time I dealt with them. But, I was patient and respectful throughout because who's dumb enough to piss off someone in charge of their car? I took it to them 7 times in total to try and fix the problem. Finally, they tell me I have a blown head gasket. Okay. Well, at least they found the problem. So, they recommend a new motor in my 2017 Jetta because the engine is made out of aluminum. So, I paid for a replacement motor. The first motor, supposedly, came in damaged. But the second motor came in looking great a week later. When I found that out I asked when I could bring my car in. Well, supposedly, one of the 3 mechanics was in the hospital with his wife and the owner was on vacation for a week. So, I was told to call in a week later. When I did, they told me they were ready to receive my car the next day. I just came back from the shop after they've had it for the past 8 days. They hadn't even started working on it yet. This time, supposedly, one of their mechanics has been out with the flu. I don't believe that, personally. They couldn't even bother to call me once throughout this whole process and tell me that either there were delays or they just didn't have the time to put an engine in a car and I needed to take it elsewhere. Which is likely what really happened. The entire time I put up with these people, they've only called me once. I had to call them every time because.. this company just isn't professional in any sense. Eventually, I demanded the money back for the used engine I bought and told them I don't want them touching my car. Maybe you'll have better luck with them but all they did for me was cost me thousands of dollars. I got nothing in return.
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March 2023 by Carol LaFleur
I talked with Jamie on Thursday. She shot me a very fair price for a brake sensor replacement. I scheduled for Monday and with the mechanical expertise and people skills Forrest and Jamie got me out in less than an hour. They even went out of their way to accommodate me on a payment issue. I think I have found a home for my 2017 Passat. Thank you Wagen Werks team! You are refreshing in these odd times!Service: Auto brake repair
