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April 2024 by CJ Jones
Always staffed making for easy and quick service
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March 2024 by Jennifer Hornsby
The line was long. I mailed two envelopes that didn’t weigh much and it was $30 I tried to track them and it says my tracking number is incorrect so on top of paying that price I couldn’t even track it. I could have just put a few stamps on them
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March 2024 by TRUST US
The best in town.
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March 2024 by Juan Carlos Colmenares Mujica
Very professional and friendly staff
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February 2024 by NPM
Excellent service at this UPS store.Madison is very courteous, efficient and fast.5+ stars.
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December 2023 by Jennifer Rashid
Devin provided amazing service and took his time to make sure I downloaded my image appropriately to get the best resolution. Thank you Devin! Better late than never with the posting :)))
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October 2023 by Mike
The customer service at this location is above reproach. I had a package that for some reason did not make it to the facility in time for overnight delivery. Derrick went above and beyond for me, called and submitted an investigation and continued to track my package for 2 days and followed up with a phone call the following day.Lastly, since my package was not delivered (This was not the local stores fault btw) He also took it upon himself to initiate a refund request with UPS and sent me a refund check. BEST UPS customer service I've ever experienced.
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October 2023 by Sandy Leon
Staff is always friendly & professional, & go the “extra mile” with assistance. Will brought 50+ pounds of documents to be shredded from my car — and he offered, I didn’t ask for help. They are the best!!
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August 2023 by Arleene White
Logan took his time to help me with a problem while returning and help me to make the return. He was professional, detail oriented and very kind. An awesome young man and valuable employee.
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August 2023 by Loren Hill
Excellent customer service. I had incorrectly listed the wrong drop off store for my return, so Devin help navigate me through Amazon returns process so I was able to correct the issue. Kudos Devin, you are the best!!
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August 2023 by Jeanie Sallah
My family has used the UPS Store on CR 210 W. in Jacksonville for many years and it just keeps getting better! The staff is knowledgeable, professional and so friendly. I recommend them to my neighbors all the time. Special “Shout Out” to all the staff, with an extra nod to both Jonah and Kiki!!!
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August 2023 by Patrick Carbery
The service and staff at this store are superlative. Kiki, Jonah and Derek are so helpful and informed I do all my "ing" here!
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August 2023 by Brian Fair
2 stars for being well staffed normally; and the people are friendly. The other 3 stay on the table because of their dubious business practices.If you want to ship something you packed yourself, they’ll tell you it can’t be insured because they didn’t pack it — while UPS does have packaging standards, they don’t require it to be packed by the UPS store. There is another guarantee that applies to packages the stores do pack, but it is not the same as UPS insurance. Conflating the 2 in order to mislead customers is dishonest.Also, they don’t have UPS Express boxes. I was dropping off a ring in a small (8x8x1) box. I had a prepaid overnight label. I asked for an Express Box to put the smaller box in, to reduce the odds of it getting lost.They “don’t have them” at this location, but offered to sell me a box for $8.99. When I asked how big the box would be they couldn’t describe it, just that they’d cut another box down.So instead of the nice sturdy boxes UPS gives away for free, they offered to make me a box.I get trying to make a buck, but I often feel their attempts to get into my wallet come across as a bad experience. I’ll keep dropping off my returns here but avoid using them for anything else.____Regarding the owner's response: nice platitudes. I've been to your store many times. I see how you run it. You don't refute that these are your practices. Why do I need to reach out? It is what it is.
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August 2023 by Kai Patat
I’m a frequent customer of UPS dropping off up to 20+ packages a week. They always take care of me even though I end up coming in at the busiest times. Shout out to Kiki for constantly helping me out sometimes setting aside a good couple minutes to find the perfect box. Appreciate y’all!
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August 2023 by Leslie Coffield
I am a frequent the UPS store on CR 210. The location is convenient, with the exception of the parking, and on my daily routes. It's the staff that make it my go to place for shipping and Amazon returns though. Kiki always has a smile on her face and remembers you a person not just a transaction. Jonah and Will are also very warm and friendly. They all are welcoming and I never feel rushed or an inconvenience for asking questions when looking for shipping options. Kiki has helped me more than once with my Amazon return on my phone when I had selected the incorrect option. If you need a shipping or return location this is it, the staff is why I keep coming back.
