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December 2023 by Lewis D.
Elizabeth is absolutely amazing! She is knowledgeable, has great ideas, and is super helpful when I'm trying to find the perfect jewelry pieces for family members.
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October 2023 by Matthew M.
Lauren has been a wonderful help and is very knowledgeable about diamonds, gemstones, and all the designers. I recommend her to every one that has jewelry needs, she never disappoints. Ask for Lauren!
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September 2023 by Phyu Nwe
We dropped by to get info for jewelry repair, the tall guy is the only one lit nice and welcomeexcept there are two other sales ladies who roll eyes and smirk like you can't afford stuffs here lol...Hey I have Chanel bag at home and also Rolex if you want that kind of vibe to give welcome service. We are here to give money, without customer you guys are nothing.Nah never go back again.
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July 2023 by Lauren Gherardi
Had the best experience working with Lauren M. At the Avondale location. Together we designed two custom art deco wedding bands from a family heirloom ring. The process was fun and exciting and Lauren had the best energy and customer service. Felt like I was talking to a friend. Loved being able to try on 3D prints of the rings during the process and making small changes was so easy. Highly recommend them for any custom needs. The store and staff are all lovely as well!
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July 2023 by Bryan Lakey
I've had the pleasure of working with Kelli a multitude of times over the years, at the Ponte Vedra location. Her service is always absolutely exceptional.Kelli's extensive knowledge, professionalism, willingness to go above & beyond make has made every experience enjoyable. I'm most impressed by her attention to detail & ability to find the perfect piece to suit the occasion... even convincing me to purchase something less expensive. Kelli genuinely cares about my needs & helped me make the right decision.Kelli's honestly, integrity & level of service warrants 10 ⭐️, if I could give them.
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June 2023 by Sylvia Pierson
Underwood Jewelers in Avondale exceeded my expectations. I had 2 watches with batteries to replace and a very delicate necklace to repair. They took care of everything at a price well less than another popular jewelry store that told me that the gold of the necklace was getting brittle (not true).Emalee Biastre was the representative that took care of me. She was so nice and helpful. She explained how every item was going to be repaired. My items were ready within a couple of days. Emalee contacted me immediately. Without my asking, not only were the items repaired but they were also cleaned.I would recommend their service for your jewelry repairs.
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June 2023 by Daniel Cleaveland
Underwood's has severed our family for decades, my parents wedding set was purchased from Mr. Underwood in 1975. The long term reputation in the community is second to none and has transcended to the new generation of the Underwood family and employees. Recently, I had the privilege of shopping at the Avondale location and Lauren M. provided top notch service and guided us through all the available options and find the perfect ring. In short summary we left the store engaged with a remarkable and beautiful engagement ring.
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May 2023 by Jamie
Elizabeth was amazing. She was able to have my father’s Rolex watch cleaned and serviced and brought back to perfect condition like it just came off the factory line. She kept me updated through the entire process and went above and beyond even though it was a small transaction. She really made me feel like I was her best customer!
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May 2023 by Elizabeth Savage
My husband purchased the most exquisite estate ring from Faten at Underwood’s, as a Mother’s Day gift. The ring itself is timeless and a perfect heirloom to pass to my daughter. The experience was beyond seamless: Faten was kind, knowledgeable and made me feel as though I was doing business with a friend, not a company. I cannot express my gratitude for her guidance and professionalism! We look forward to our next purchase from your wonderful store.
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May 2023 by Jason Colding
The jewelry in this store is breathtaking! They have a wide selection and the staff are very pleasant to deal with. Faten helped me search for something for my wife for our anniversary, and I would recommend her to anyone. She was very helpful. This store is my go to for quality jewelry and service.
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May 2023 by Jessica Mallow
Underwood is amazing! They have the most stunning collection, and so many creative pieces. Everyone working there is so nice, but Faten Gazaleh helped us and she was AMAZING! She really listened to our goals and helped us find the perfect thing. We’d come back for sure!
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May 2023 by Nadia Williams
Underwood is my favorite jewelry store! Elizabeth is always so delightful to work with and helps me find the perfect pieces for my taste. Her customer service skills are remarkable and I always leave with a smile on my face!
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May 2023 by Karen Ann Breakell
Wonderful assortment of high quality name brands AND exquisite estate pieces. Professional, knowledgeable warm and helpful employees that you can trust. Faten has a great eye to select that perfect piece. She takes the time to know and understand your personal preferences and taste.
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May 2023 by Alex H.
I came here to get my wife some diamond studs and they did not disappoint. The Sales associate, Lauren Marvin, was excellent and made the experience very smooth and enjoyable. I would recommend underwood's any day of the week.
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April 2023 by David Bitters
The customer service provided by Mary Lou was fantastic. In particular, Underwood’s San Marco did an outstanding job by completely overdelivering on my purchase. I will definitely be returning to purchase all of my future watches. I would highly recommend that all of my friends and family purchase their jewelry from here as well. I would also recommend to engage Mary Lou. She provides the best experience one could have.
