-
November 2023 by Erica Conto
Very nice. As soon as I walked into the door the nice man asked if there was anything they could help us with. They are always so nice and helpful at ace. Love it.
-
November 2023 by Jeffery P. Morin
I’ve been looking over the reviews and there is a common thread. Several of the individuals working at your store are problematic. Honestly I go once a week, and you have an employee that stalks people in the aisles. Many times I visit to figure something out and this guy follows me around the store. When I have asked him questions, he doesn’t seem to know much, other than how to use the key to unlock the locked merchandise. Was there today and started to consider not using a small business. Just sayin.
-
October 2023 by Margie Baskin
Horrible service, my grandmother bought the wrong water pump and was told there is a warranty. When she tried to return it they first said there wasn't enough money to pay her back...what kind of nonsense is that? And then they said that after calling the owner of the store they couldn't return it because we used it. After telling them that we obviously have to use it to know if it works the employee named Russell told me well I should know what kind of pump I need in a very rude manner and continued to be rude to us. I am outraged. Note, we only had it for maybe a day. Tried it, and tried to return it. That man was incredibly hostile and just mean to an elderly woman. At one point even getting in my face. I hope you're jobless Russell, you do not need to be working with people. Disgusting person.
-
September 2023 by Melvin Powell
Everything is over priced compared to Home Depot or Lowes. It's like the 7/11 hardware stores
-
September 2023 by C.W. Wisniewski
Always the nicest folks working here. Great service.
-
August 2023 by Karen Huebner
One of the best. Very helpful and usually find a solution to my problem. A shout out to Paul.
-
August 2023 by D H.
Kevin is awesome! Helped with lawn mower parts and the big green egg! Thanks Kevin! Saved so much money!
-
July 2023 by Thomas Brown
My son and I had a great experience at Turner Ace. My son has added some clients to his lil lawn business and needed a better weed eater. Stopped by Wednesday and the repair shop tech there explained difference between models. We decided to shop around before making a decision. We returned today and picked up Stihl FS 70R weed eater and bought the premixed fuel for the extended warranty deal. The gentleman today showed my son how to fire it up as gassers are new to him and how to operate it. This is why you go to a hardware store like ACE, the true customer service. Hope my son doesn't have to use the warranty l, but I know he'll be taken care of. As a bonus, We also dropped off his axe and loppers to get sharpened for the low price of 10 bucks. Thanks to this location's team. See ya soon for that edger.
-
June 2023 by Floyd Amos
They sold my fiance a generator over the phone before hurricane Matthew. They did not tell her it was approx 8 years old and used. The handles and wheels were really rusty. The generator itself was scratched and dented all over (I have photos). I called my fiance when I went to pick it up and make sure she knew it was old and used. I was unable to reach her on the phone but the girl at the register at Ace assured me she had told her about the condition of the generator. I believed her and left the store with the generator. As soon as my fiance saw it she had a fit. She had been led to believe it was a new generator. Who can blame her? Who knew Ace hardware is a pawn shop selling used items? I think everyone would assume anything Ace sells is new. Furthermore they raised the price of the generator to several hundred dollars more than it would have sold for new approx 8 years ago. They knew customers were vulnerable and needed generators so they engaged in price gouging. We never used the generator and returned it shortly thereafter. The girl at the register told me I could not return it. The owner wasn't there so his incompetent son Mitchell Turner "helped" me. He reaffirmed we could not return the generator (we were well within 30 days, receipt in hand and the generator was never used by us. It was returned in the exact same battered condition as we received it). He then became confrontational and told me, "We don't need your business and don't come back." I left the generator at the front counter and left. They still haven't refunded our money ($534.99 for an old used generic generator) and she had to file a charge back with her credit card. We are in the process of reporting them to the state attorney for price gouging. Normally I support small local business' but all future hardware purchases will be made at Home Depot. They have better prices and actually provide customer service. Mitchell Turner is in his current role due to obvious nepotism and he is not doing his daddy's business any favors.Update - I left the same review on their Facebook page and they deleted it and blocked me from their page.
-
June 2023 by Kyle Mccomb
Stopped in looking for a very small screw that I couldn't find at any store I looked at. Ryan came up to me and helped me out and knew exactly where it was. His customer service and product knowledge were top notch. Absolutely recommend this location for anything you need!
-
May 2023 by Edward M.
Love this store! I been here so many times and every time they have what I need! From plumbing pipes to lawnmower tubes, they got it all. Staff is knowledgeable and super friendly too!
-
April 2023 by Priscilla Bonilla Henderson (Priscy)
Excellent start to my new week! I stopped by my neighborhood Turner Ace Hardware Store on Monument. The Manager is so friendly and knowledgeable about his plants and very helpful with great suggestions. It really made my purchase much easier. I also received help loading all my plants onto my vehicle. Wow!Thank you so much. ?
-
April 2023 by Barbara McMasters
Great customer service. Prices are kind of high.
-
January 2023 by Robert Abbott
Turner Ace is my go to LOCAL OWNED hardware store. They almost always meet you at the door. When my black husband is with me they follow us around aisle to aisle. Such caring service minded folks. Albeit, they might be a little racist but it's close to home and I like their paint selection and I would rather spend money in a locally owned business than a big box store. They do not offer any military discount but they claim to give extra Ace Rewards. There is a nice garden shop.
-
January 2023 by Ernesto Arceo
Best HW store bar none! Excellent service and great location!
