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June 2023 by Tyler Reed
Had a truly stellar experience with the rental guys. I'd gotten more tool than I needed and they were kind in letting me exchange it and not charging extra. I've rented several times and am always impressed. I'm not much of a diy guy, but with youtube and the same tools the pros use, you can do a lot for way, way less.
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April 2023 by Kyndra T.
On April 5, 2023, I made a purchase through one of the self-check lanes at the Home Depot located at 9021 Southside Blvd, Jacksonville, FL 32256. Upon entering the lanes, I greeted associate Ricardo, but did not receive a greeting in return. I proceeded to go to one of the lanes and pick up the scanning tool to scan my items in my cart and Ricardo came over, took the tool from me and said that he would assist me. I told him that I am a regular customer at Home Depot and knew how to use the tool, and I did not require assistance. He then told me "I got it," and proceeded to ring up my items. I stood back as he rang up my nine small items (8 of which were the same item) and then asked me to swipe my card. I informed him that my Home Depot credit card does not swipe from overuse of the card's magnetic strip and that I would need to enter my social security number. He brought up the screen and I put in my social into the card reader. The next step was for my identification number to be typed onto the screen. As I am a regular customer, I always show my identification to the employee and they then tell me to put in my own identification number. However, Ricardo said that he would do it so that "everything was okay." As he waited for me to get my identification out, a couple with a flat bed of paint, caulk items, and many other miscellaneous items walked to the self-check lane to the left of me. I told him that I could handle it from this point and he could go and assist the couple since they had far more items than I did. He said they were fine and he would finish with me. As he struggled to type in my identification number, I watched the couple behind me as they did not ring up several of their items with the scanning tool. I again told Ricardo, "you may want to assist them because they seem to be having issues ringing up their items and they have way more items than I do." At this point, Ricardo ignored me and asked me how I would like my receipt. As I got my receipt, I stood to watch how Ricardo interacted with the couple who then hurried to put the scan tool away and begin their payment method before Ricardo could come over. He walked to them and smiled, but did not take over their transaction in the way that he did mine.After I finished watching this interaction, I walked back over to the customer service desk where my sister was finishing her transaction of purchasing a new washer and dryer for her home. She saw that I was visibly upset and asked what was wrong. I told her that I felt as though the self-check employee, Ricardo, thought that I was going to steal my items. The customer service representative, Floyd, overheard me and said "oh, people steal so much from this store" and began to chuckle. I did not find the matter funny, and this only confirmed my suspicions. Ricardo thought that I was going to steal from the store and that is why he insisted on ringing up my items and then stood around to ensure that my payment cleared before walking away.I do not appreciate this treatment from your employee. I feel as though this incident was racially motivated as the couple who did not get the same overbearing treatment as I did was of a different race than myself. I have never stolen from any company, and while I understand the need for risk management, I feel that Ricardo's treatment was unwarranted, stereotypical, and degrading. I am a frequent customer of Home Depot, so I know that this is not the norm for how your employees treat customers. However, I will be writing reviews on all major review boards to inform customers to be leery when approaching this store and this employee. I am asking that someone please contact this store and properly train Ricardo on how he can ensure that other customers do not leave your company feeling as low as I felt after making my purchase.
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January 2023 by Phil Shores
Rented a trash pump that did not work made sure it wasn't user error. Took back next day to fix or get another. They did not have one available so I had to rent from another location. When I was requesting my refund they were questioning it like I was lying. I was already prepared for their incompetence and set time aside for them to check it out and after waiting for them to decide what they were going to do their response was their department made enough money that week and it was ok to refund my money, like it was an option. I will not rent from this location anymore as long as the arrogant jag1583 and rxk0026 are still there.Other Home depot location in Durbin that I rented another trash pump had better service and working equipment, better experience all around. I have no problem going out of my way for better customer service.
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November 2022 by Scott L.
I always love going to Home Depot, it's the man's version of Target. Unfortunately, and this isn't exclusive to Home Depot but a factor of our own need to put people out of work and corporate greed, they only had 1 register open (not counting self checkout). There's tons of materials that require someone at the register to manage...so there was a long line. Did any of the 8 different employees who walked by in my 20+ minute wait offer to jump on a register, or get a manager to help out? Nope. So while there was no one at the self checkout, no one could help all of us in line for the one register. Customer service at checkout needs help.
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September 2022 by William K.
After having just returned from this store, I humbly submit this 3 star rating. It breaks down thusly: 1 star for this store's telephone customer service system. Official FAIL. Called the store 6 times to try to get info on a door installation order - no dice. All 6 calls were eventually dropped from their end while I was on interminable hold. Went to the store (having no option), and waited at the Doors desk way too long, with one employee serving one customer, with no progress whatsoever seemingly being made. And when I got back up to the front of store.......... It's 4 stars for Maddie, the heroine of this story. She went above and beyond to serve me - the customer. Took my number in her little efficient notebook, and said "if someone from Doors does not call you on Monday, I will call you on Monday". Thanks, Maddie, you're the store's MVP. They should promote you to overhaul the phone services system. :) :) bk
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July 2022 by Michael B.
I've only been to this Home Depot location once to get a refund and had a great experience with customer service. They were very nice and willing to help with my refund. They were having system issues when I went in, it seems that Home Depot might need to update the processes in their systems because the associate has to go through several screens to issue a refund.
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May 2022 by Erin Owens
Extremely helpful staff
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December 2021 by Kathy S.
We ordered a washer and dryer on October 31, 2021. Was told it would be delivered on November 27, 2021. HD uses a third party company called Daryl Flood Logistics (based out of Texas). Daryl Flood called on the day of delivery and said the dryer was damaged and they wouldn't be able to deliver. I stayed on the phone with a rep from Daryl Flood and we did a three way call with Samsung to request a new dryer. The phone call lasted over an hour! A new delivery date was set by Daryl Flood Logistics for December 11th. On December 11th the third party driver drove up in a rented Hertz truck and informed me that he only had a dryer for me. He said I refused the washer and it was sent back to Samsung. I never refused the washer, I was told by a rep from Daryl Flood that their billing dept canceled it. Why would they cancel my washer knowing they and I were waiting for the dryer so I could finally have my appliances delivered. The driver then refused to give me my dryer which was on his truck. He just drove off! 12/14/21 a rep from Daryl Flood called and told me they only had a dryer for me and I would have to reorder the washer. I called Home Depot and was told appliances are non-refundable. They were paid for 100% plus delivery, hook up, etc. The Manager promised to email me when he resolved this issue...... crickets chirping.....I'm going back tonight after work to try and get an explanation as to how these incidents keep happening to customers. I'm so disappointed in HD. I feel a lawyer and court might be in my future. I'm the meantime I'm out 2000.00 PLEASE DO NOT PURCHASE APPLIANCES FROM HOME DEPOT. I have to give one star to post the review
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November 2021 by Jason C
Great Employees and fast check out and return !! Definitely a great value !!
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November 2021 by Oleg K.
No one works at window department. Literally every time I walk it no one is there for the day.
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October 2021 by Mre 2.
Scheduled a kitchen makeover, it's been 18 weeks, not finished. Home Depot dropped the ball and will not even answer my phone calls and never returns calls. Manager at Southside is not a man of his word.
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July 2021 by Archie J.
Paint section has been very helpful. One time one of the Behr reps got me the color match I needed cause staff was scattered
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July 2021 by Patricia C.
Smooth transaction, great prices, same day carpet installation. Amazing!!! The company the contracted with was USIG and Torress was my installer. We were ahead of schedule as we asked to be put on the cancellation list. The guys got there at 8:00, did the whole upstairs and was done by 3:00, rip out, install, clean up. 2 guys! WOW! Homedepot was the best prices from 3 companies. Will definitely use them again.
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March 2021 by Santi R.
I stopped at Target and as I drove by I noticed a big red bright sign that said Nursery...(lol) I had to stop and check out the new pretty bright colored tulips and new cactus plants. I'm lying I came to see if I saw any Monarch eggs or caterpillars on the milkweeds. I found one egg on a leaf of course I picked that one. Since it started to get dark I just picked up a entire crate. They have full blossoms of lavender and even some lime trees with tiny limes growing.
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December 2020 by Andres Montoya
Good place always ready to help and the tools are always on point for a reasonable price
