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September 2023 by Michelle V.
Easy parking, clean entrance, helpful staff. The shelves are fully stocked with a good selection of products.The staff in the early morning at the service desk are exceptional. They are pleasant, informative, and professional. I love picking up deliveries here. They are on top of it.
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July 2023 by Alex Vane1
Jada, the star of the tool rental department, consistently delivers exceptional service that is both efficient and courteous. Her ability to complete tasks swiftly and with utmost professionalism has made her a go-to resource for customers seeking convenient assistance.
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April 2023 by Buddy K.
Came into Home Depot on Len Turner Rd. Looking to purchase a pack of white self tapping screws to secure gutter downspouts. Walking in the store and heading toward the building materials I asked an employee could he direct me to the item I needed, actually showed him one and said it is used with gutters. His response do you want to rent it or purchase it???? I was speechless, I just said never mind and found my way to the gutter isle, asking a second HD employee and showing them the item I needed, his response was you need to go to the fastener isle. OK I did and at that point a more mature gentleman sent me back to where I had just left, which did make sense . After looking through what looked like a discount center to try and find what I was wanting to purchase it was useless. Product was all mixed, display a mess, store overall was not at the HD standard by far. Finally a young lady came by and offered to look up the item on her handheld, which by the way the first employee had no clue on how to use his. She took me to the place they were to be, WOW they were not there a something that had nothing to do with gutters.I was at my wits end. This store has deteriorated greatly the last 8 years. It is not getting better at all. The staff is untrained on product and technology hey it's 2023 time to get with it. Most a high percentage do not know the product or whether the are at in the store. I will and would much rather shop at a private own store, even if what I need is unique and had to be ordered. It is time to close Home Depot Lem Turner, it is not safe to shop at the store especially at night.Farewell Home Depot Lem Turner
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November 2022 by Tom H.
I rented a chain saw and the young lady that rented it to me around 3:40 PM told me that I could return the tool before 9 AM the next day and she would give me a four-hour rate. When I brought it back about 8 AM the next day, she was not working, so they charged me for the 24-hour rate. When I explained what I was told that I could bring it back today, they didn't care, and charged me an additional $14.60. Anyway, I was a good customer at the Lem Turner location, moreover, I know where Lowes is located. Unreal customer service in the rental department here is weak, make sure you write everything down and keep your receipt. I will go to Lowes from now on.
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October 2022 by Linda D.
I went into the store at 4:32 PM it is now 5:53 PM and that's how long I've been waiting on the plumber Al for someone to come and help me pick out parts for toilet. I wound up not getting anything two people came by to help but was unable to find parts. I need to replace the inside of my tank. Both persons promise to send someone else and I never saw the person again and no one ever came to help. I want out not getting anything which was a shame. I will never return never give them a second chance as this is not the first time this is happened and I would not recommend the store for anyone. One star is not even recommended.
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September 2022 by Tonya B.
Several months ago, April 23rd to be exact, my husband and I entered into an agreement to have customer closets installed. We agreed on a design and we were told that it would be about 15 weeks to order materials and get an installation date. All of which was in the written agreement. We also obtained a Home Depot credit card to pay for this installation. A month later our payments started. Understandable. At some time during the 2nd or 3rd week week of August we were contacted about installation and informed that they were having some issues with the installer. Again, understandable but that was an internal problem. We were patient and later received an email with an installation date of September 20, 2022. We were given a window 8:00. - 10:00 for the arrival of the installer and materials and given instructions on what was needed: space to put materials everything removed from the closet. I took a personal day off work to be there for the installation. Hubby had received a call the night before saying the the installer would be there a little later. No problem-I was planning to be there all day. NO ONE SHOWED UP!! My husband called the person responsible for scheduling and was told that the installer no longer worked for Home Depot. After much conversation, we were later given a date of Thursday September 29th. As we all know, the storm was due to sweep through FL. I asked my husband, the Monday before if he had heard about the Appt. He had not until Tuesday in which the appointment was confirmed. Ian was coming thru, but they confirmed. Of course, we both were available and given the day off because of the weather. So, Thursday morning we got up and made sure the closet was empty because the installer was to come between 8 - 10 am. Then the phone rings and it was Home Depot. We were told that the installer was coming from Orlando and didn't think it was safe to travel and asked if we were available on Saturday. We were not so we suggested Friday. The caller said he would check with the installer and call back. We did not receive a return call. We understand about traveling in this type of weather; however, why would you schedule to be somewhere if you know you had to travel a few hours to get there? Moreover, what does Home Depot not have local installers? Why has it taken 5 months. We have no closet shelves, I have used my work time and it looks like I'll have to take another work day off when the install happens. We have not been given any consideration, explanation or compensation for the incompetence of this install. I will never ever recommend that anyone use Home Depot for any kind of installation work. If you can't install it or don't have someone who can install it, don't use Home Depot. Obviously, this is not the end of this story. I have sent an email to the Sales Manager and will keep you posted.
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September 2022 by Doug K.
Absolutely horrible service. Placed order for curbside pickup. After parking and checking in on the app there was no response. After 25 minutes I called the store and was placed on hold for 10 minutes. This location is horrible. Go anywhere else and you won't regret it.
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August 2022 by charlotte a.
Because of this store I now strongly recommend everyone to NOT shop at any Home Depot's anymore. I've been waiting 3 months for my mower to get fixed by them. I was quoted 3-4 weeks and I could understand a bit longer, but months longer is becoming an issue. They only went to apply my warranty almost 2 months after having my mower...what were they doing in those 2 months!? I asked if there was any way I could get a discount on having to rent a mower, if I could return my mower, or get it in writing that they would allow me to return my mower once it's back from the shop and I've been denied all options. I've called to check on the status every other week and now they all seem quite annoyed with me from the second they pick up the phone. I promise I'm no Karen and have never given them any attitude to enact their grouchy disposition. I've only been able to have them connect me to the repair shop ONCE in the 3 months I've been waiting. My last call I was told they simply cannot do that which I know is a lie. I've asked if there's anything they could do to help me and they simply don't even try. Still currently waiting on my mower to ever show up again. I've been renting from Lowes every since Home Depot told me they wouldn't reimburse me, cut the price, or help at all with the need to rent a mower from them. Truly aggravated and disgusted by how Hole Depot has treated me through this process.
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May 2022 by Karla A.
I was intimidated to go by myself to get materials to build my garden bed, but everyone was very helpful and made it easy. Leonard at Lumber helped me cut all my wood pieces and I was greeted at checkout by a really nice lady. I asked multiple people questions along the way while getting the rest of my materials and each person I encountered was non-judgmental and knowledgeable. Thanks!
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May 2022 by Bailey S.
DO NOT ORDER ANYTHING FROM THEM. Literally the worst experience we've ever had. We bought a washer/dryer WITH INSset that was supposed to be delivered from 8:30-12:30, never showed so we called and they CANCELLED THE ORDER. After calling and being hung up on multiple times, they finally delivered the appliances (3-4 hours late) & then refused to install because the parts weren't on the truck even though we ordered them all together. We called YET AGAIN & they said too bad, we're not doing it & you can reject the appliances if you want and take it up with someone else. Do yourself a favor and go somewhere else - this store is trash.
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April 2022 by Kathy G.
I usually have a hard time at HD but today was the exception after waiting 1hr for a bathtub to be brought down turned out to be the wrong one I had ordered. However EDWARD came to the rescue and couldn't have asked for better customer services. TRACEE was also extremely efficient.
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September 2021 by Adrian
Very good service great people very friendly would recommend everyone ??
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June 2021 by Raymond Smith
Great experience highly recommended!
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May 2021 by Adrian Hand
Very good service great people very friendly would recommend everyone ??
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May 2021 by Leonard E Wilcox II
I called and inquired about renting a pallet jack, I was told that they had one for rent. When I got there the tool rental rep stated that they didn't have one, and he then played d*** as if he wasn't the one that didn't tell me that they had one.
