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April 2024 by buyer reviewer
It's a ace hardware, they're always the best they definitely have the helpful hardware person
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April 2024 by Stiven
Went to this store in need of some items for the house, was immediately greeted by a young man by the name of Chris. Chris gave me some of the best customer service and help I’ve ever received in my life, this young man knows exactly what he’s talking about. A respectable hard working young man who even told me he’s a student at a local high school, this man is what America needs for the future to strive. I even asked him what the best place to eat was since he knew exactly what he was talking about when I asked about the drill selection. He pointed me to a nearby chili’s where I had the best steak dinner I’ve had in a while. I will 100% be back and look forward to Chris helping me again!
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April 2024 by Thomas Waltimire
Ok but I asked about a wheelbarrow and the guy disappeared. I had to give the lady at the register the code number and then the guy that disappeared brought it out to me.
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April 2024 by T
Great hardware store plus!
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March 2024 by Euclides Rivera
Nice Place to Buy, good atentants.
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February 2024 by Samuel Hoepner
I was looking for nylon zip wing anchors, so the store poc shows me what looks like a "plain zip lock bag" that has 2 of these anchors in it. If course I asked the price, an was told $11 and change! I happen to be an avid shopper, and quite familiar with pricing! These sell for around $4 for 2 , and around $12 for a bag of 10 at Lowers, Home depot, and online. Major price gouging flag for me.I understand Ace is a small store, and process are higher, but a 300% mark-up is pathetic!I can't wait until Home Depot opens across the street in 2025!
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February 2024 by Laura Staley
Great place to duck in to solve problems at the house or.in my store. Employees are always easy to find and helpful. I appreciate you!
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February 2024 by Александр Костюк
Very helpful salesman! Thank you!
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January 2024 by Janet Moore
Great staff. Very friendly and helpful.
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January 2024 by Sam M
On New Year’s Day we decided to hang a new lamp in our entryway. We were missing one screw. The guy at Ace was very helpful and found the exact one I needed. I never would’ve found it on my own.
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October 2023 by Frances Colombo
Great store, wide variety of items and selections, but they refuse you the restroom ? . Any store making sales should have a restroom for their customers.
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September 2023 by Christine Lobetti
Update as of 9/1/2023.After posting this review I received a phone call from the owner of this Ace hardware. Not only was he super apologetic for the misunderstanding of his employee at the time I tried to return the paint, he offered me a complete refund of my paint as well as a gift card to compensate me for the error.I was extremely impressed with the professionalism in which the owner handled this situation and how quickly he reached out to me.People make mistakes including people's employees.He was extremely apologetic that I had to voice what happened publicly and did state that he was going to make sure that his employees use this experience as a learning experience as well.I have changed my rating because I feel like if you're going to make a mistake, at least try to rectify that mistake appropriately. To me that's almost more important than the quality of the service I received the first time. Based on the continuation of my experience with Ace Hardware I would definitely shop there now knowing that if they make a mistake, they will fix it.Reasons why I will no longer be shopping at Ace Hardware. Particularly the Ace Hardware on San Jose and Old Saint Augustine Road in Mandarin.My husband was asked by a friend to help repair some drywall. Just a quick patch due to an accident involving a boot through the wall.We use this Ace Hardware frequently as we prefer to shop at smaller, locally owned stores instead of big box stores. You know we like to support our community. So when we went in there with an actual piece of the painted drywall to get a paint match done we felt like everything would be okay. Understand we know that paint matching is not always perfect but in the past it's been pretty spot on.Let's start with the first problem. The gentleman who matched the paint not only took forever to do so but in trying to find the base went through multiple cans of Base before he told us that the only base he had that would work for us was a very expensive $32 quart, and let me just further add that we didn't know it was $32 till we got to the counter and it had already been mixed.Then we went to paint the wall today and discovered that Not only was it off, it was really off! But their receipt says that they had a 30-day return policy and the website said that this even included tinted paint. We figured maybe there was some kind of a formula issue or something and we'd give them the opportunity to fix it.But we were wrong. Upon returning to the store and speaking with the manager on duty who didn't really want to try to rematch the wall again. Argued with us about the fact that no color matches really ever perfect. He finally rematched it and got what he said was the exact same formula. I should add it took him a while to read the formula and understand if it was even a match so we were not feeling he know what he was looking at. He would not give us a refund because they have no way to "recoup their loss". That's what was more important to them.....their loss....not my customer service experience. I have can guarantee you my husband and I have spent way more than $32 in this store in the years we've been shopping there.We went to Lowe's paid half the cost and got a new can that is almost exactly the same color. And we were told that if it didn't look right we had 30 days to return it no questions asked.So I reached out to Ace Hardware corporate to get some assistance and basically was told that each store is independently owned and operated and that even though their website says they have a return policy, stores can decide what their return policy is and if they even want to have one. Translation, nobody is going to honor their return policy.I for one will no longer be shopping there and I guess I will have to go to that big box retailer further up the road with the blue sign. Maybe this is why Ace Hardware is having problems keeping customers.
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August 2023 by Joshua Jackson
The genius woman that owns this store doesn't allow the use of her restrooms by her customers. I left the job site to pick up materials and had a choice between Ace hardware and their two competitors. I spent $50 in the store and had to relieve myself but was refused access to the restrooms. I was told they were for employees only. I will never shop here again and the owner obviously doesn't respect her customers and refuses to treat us as human beings.
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August 2023 by Will B
Great hardware store, I always go there for daily deals. Use the app as well. The staff is friendly and very helpful.
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July 2023 by Noel Lovell-Moore
This is not your typical hardware shop. When you walk in, you feel like you are in a different type of store with handcrafted goods. The staff was helpful in figuring out the right sized screws for a task. After a couple of misses at the box stores, I came here because of their reputation for good advice.
