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January 2024 by Dorian Young
Heartfelt Thanks to Dwayne B for Exceptional Assistance at T-MobileDwayne B,I wanted to take a moment to express my sincere gratitude for the outstanding assistance you provided during my recent iPhone 15 purchase at T-Mobile. Your knowledge, patience, and willingness to go above and beyond made the entire process smooth and enjoyable.Your expertise and friendly demeanor truly set a positive tone, making me feel confident in my decision. It's evident that you genuinely care about your customers, and your dedication to ensuring a satisfying experience did not go unnoticed.Thank you, Dwayne, for making this important purchase a seamless. I appreciate your commitment to excellent customer service, and I'm thrilled with my new phone.Best regards
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December 2023 by George Langston
Really happy with our service with Dywane and Mike they both were really great they spent the time with us to understand everything in detail and gave us the best service available and with a good price a very fair one at that it only took us an hour and we got everything that we wanted and more for an amazing price would recommend friends and family thank you guys for being so great and patient with us
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November 2023 by Mariette Goble
If you want a seamless + positive experience, come to this store specifically! Brad, the manager, has an exceptional team! I walked in on a rainy day with my two very young children, Dwayne saw me and immediately asked if he could help me with anything. Mike showed me where I could sit and said they would be with me shortly. Jeanette came by and did an incredible job letting me know what it would look like to upgrade my phone, very clear and to the point, and was friendly! They both made sure that switching over to my new phone was seamless. I never once was made to feel like my children were too much. It truly felt like a welcoming environment and they were all very professional! All this to say, I will ALWAYS drive 30 minutes to this store (even though there’s one 10 min from me) because of the exceptional customer service!
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October 2023 by Kimbryanna Johnson
Mr. Paul was phenomenal! I came in initially to switch my phone from straight talk to t mobile and ended up upgrading from a 13 pro to a 15 pro as well. He was patient and very determined to make sure i was set before i left! Was a great experience overall!!
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September 2023 by Maria Vaugh
I'm very disappointed in the service I received today from Paul, He was either in a very bad mood, or just isn't skilled in good customer service. I went in to this location to switch my service from atnt and he "never" even asked which phone I was interested in, when he brought out the phone case, I asked if I could see the phone before he charged it to my account and he rudely answered, NO! After charging my credit card for the phone , I removed it from the box and realized it was not the phone I wanted. By this time it was too late to go through the transaction with the one I actually wanted because he had already charged my account for $200 which I wouldn't be able to get back for 3 to 4 days. So, I no longer had enough to cover the other cell phone. Needless to say, I don't think I will ever do business with this store again. Infact, I won't be doing business with t-mobile at all.I'm very disappointed!
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September 2023 by Jerry Winkler
Took a friend to upgrade his phone. We were helped by a very knowledgeable, helpful, and friendly staff member.
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September 2023 by Randy Benwell
Made me drive an hour for a watch they told me was in front of them, then said o I tried to call you back we only have this one let me show you.Trash service
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July 2023 by Debbie Huffman
Rasaad is the man , he helped my daughter, me, and my husband switch from one carrier to T Mobile , he went above and beyond ..loving my new phone..❤️
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July 2023 by Atiya Dennison
This is very busy store they maybe under staffed. We walked in no one even acknowledged us. The guy that helped me was polite and professional. I also noticed 3 of the other employees there were all standing around together looking at something on their phone laughing doing no work.
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June 2023 by Teri P.
We've been trying to get a replacement iPhone for over 30 days going back and forth with Apple insurance and T-Mobile to no success. Today, we went to TMobile again and worked with Rashaad who went above and beyond to make Apple and Assurant talk to one another to get a new phone shipped to us. It worked!
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June 2023 by Rob Adams
Justin was extremely professional, understanding, and attentive and saved me as long time customer!
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February 2023 by Ron Forbus
After 30 years with AT&T, we had to make the move to T-Mobile. We heard about the promotions that T-Mobile had going and decided to take advantage. Justin greeted us and new exactly what we needed along with setting us up with all of the great promotional products. We purchased the 5G home internet and couldn't be more satisfied.
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February 2023 by Taylor Chewning
I came into the store today with my iPhone 13 not turning on. It was just a black screen. After literally 2 minutes with the talented multilingual Jeanette my phone was working as it always had! Thank you for your time and patience. She was assisting 3 different people at once in two languages. She is a true leader and deserves all the recognition. Thank you so much.
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February 2023 by CHIKZ EMPIRE
Outstanding customer service by the only lady there today. Definitely coming back
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January 2023 by Donna Rolph
I will never go back to this location they don't seem to care if they help you or not. I will drive across town before wasting my time at this store.
