-
August 2024 by Rod Wooten
Like other negative reviews without a doubt, I can’t find a single positive thing to share about international move from Switzerland to US. The whole process was chaos from assessment of container size, packing team, loading team, local delivery, move coordinators and lost claim analysts. Each team blamed the other, yet ultimately they will do nothing to help or fix that doesn’t suit them. Our packers arrived and left because of “an injury” that was fabricated because the same person following day with no injury. We had to notify the coordinator as they had no clue that no one showed up to finish. Finally a local packer showed at 6pm (6 hours later) and said, I will stay in your apartment all night and sleep here to finish. Completely unprofessional. We lost opportunity for the original sea container to be used so we took a full extra day to complete and we had to do the coordination on site ourselves. The final loading was total chaos with many men in the apartment taking items unnumbered but we were busy monitoring progress in basement so we didn’t know they weren’t packed or numbered including a speaker system which was lost and our claim denied. We had no expectation everything would be perfect but never expected the ultimate in customer service failure. The final blow in the worst experience of our 6 moves was the SIRVA claims analysts. We submitted a claim for a $400 speaker system. At no time did they reach out for any additional details and the packers claimed “no items were left out of boxes” and because you signed the document (which we have no receipt or copy of the final signature), we deny your claim. So apparently the policy protects them but not the mover. My only advice to you in dealing with Siddath or the SIRVA moving team is don’t. Request another provider. There are way better options for quality moving companies and none worse we have worked with than Suddath.
-
August 2024 by Jenay Mckinney
RMS, 3rd party provider dropped and cracked my TV. The claim was filed with Suddath, Beatrice Kims, Customer Service Supervisor, and she has THE WORST attitude, and is very dismissive. Her attitude, is uncalled for, regardless of the turnout of the situation. I would have just given my TV to strangers and bought a new one, rather than to have this headache.... It's very frustrating. Don't waste your money on insurance, or this service. I had an AV person come and look and even they said it was dropped and the tv frame wasn't flushed and could tell it had been dropped, but instead of Suddath/RMS having a standard process for claims, I have to deal with a pissy attitude of a "Supervisor" ... I am pissed.
I was informed after services were completed that it was just approx. $300 something to crate and relo my tv, well, apparently, it was the same fee to uncrate it. They intentially avoided sharing that information explicitly.
My email to Beatrice:
Plastic on the TV doesn't suddenly cause the TV to be pixelated, or discolored. I had absolutely no issues prior to using this service. As a matter of fact, everyone involved in my move could vouch that the TV was on and displaying without any issues as I had soothing music playing for the movers so they wouldn't feel uncomfortable or stressed. It was unplugged and boxed, by the movers, it was uncrated by them, and yes I had delay on realizing the cracks in the screen, because I didn't have power to the television, but by no means, is my claim unwarranted. You have a very dismissive tone to my claim, as if I haven't already explained the issue to you, but the issue was non-existent prior to using this service.
The TV was dropped, and therefore, the screen was cracked, that you can see in almost a triangular shape and as to why it's discolored and pixelate
-
July 2024 by Elizabeth Tibbs
Moving is a stressful event and Suddath was great. Miguel and Justice went above and beyond to treat all of our items like their own. Miguel and Justice were an amazing team!
-
July 2024 by Anthony Kidd
Joe and Colton were both super helpful and took great care of our stuff. Would absolutely recommend them.
-
July 2024 by David Reichle
Joe Bremer and Colton Berg were great! On-time, fast, thorough, and considerate. This was my easiest move thanks to them. Thank you, Suddath!
-
July 2024 by Nadia Azhar
Joseph and his assistant were very thorough and efficient! Highly recommended!
-
July 2024 by Malu rachid
Amazing professionals! Alvaro, Steven, Alejandro and Leidy packed my entire 1bd apartment in less than 3h, all with extreme care and organization. Thank you so much! Definitely recommend their service.
-
May 2024 by CE L
Terrible Move. Worst long move out of 14 moves. 3 Moves were international. The Load out crew in Montgomery Tx was the worst I ever have seen. Patio, Garage and Master Bath in same box. Heavy Rock decoration in same box with fragile ceramic decorations. Expensive Amish furniture damaged with massive blow. And the most massive flaw is fraudulent load out damage report. The driver of that job should be fired outright. The crew had ONE man that was really good. The only part that was right and good, was the long haul driver (Outstanding) and his local crew (83642). The Texas crew that packed and loaded (and Inventory damage) was terrible beyond belief and Liars also. Even the long haul driver agreed that that inventory was total CYA. Never use this team! Rubbish!
-
April 2024 by Steve Silverstein
Suddath Moving did a great job for my mother last week. My wife and I flew to Florida to pack my mom up so she could move near my sister in St. Augustine. Alvaro lead a crew with Steven and Alejandro. They were a great moving team. There were some large paintings and TVs that needed packaging and some furniture along with all the boxes of smaller items we had packed. They did an outstanding job. They were efficient, careful and communication was first rate. They showed up on time and finished when they predicted. Alvaro also came for the delivery on the following Monday along with a new team member whose name I am embarrassed to say that I didn’t note. They unloaded and unboxed the large items, removed the packaging were finished in a timely way. We were very happy with the service and would recommend Alvaro and his team any time.
-
April 2024 by cheryl adelman
Impeccable service, respectful & kind gentlemen working, excellent pack with perfect unpack. Best experience ??. Clean, and accommodating.
Special thanks to Alvaro, Steven, Alejandro.
-
April 2024 by Faith Boyle
Professional and fast. The team was polite and handled all our belongings with care. They packed and unpacked our house. Nothing was broken or scratched.
-
March 2024 by Zuri Moore
Very fast and very professional with moving my things across the country. Julio was punctual and put everything inside. So grateful.
-
February 2024 by Mike Monk (P)
Suddath offers the best and most comprehensive services. We were loaded, moved into storage for 9 months, then pulled and moved into our remodeled condo. The team of Alvaro, Carlos and Alexndro were friendly, fast, thorough and efficient. They took care to remove boxes as they were emptied, assembled beds and other furniture and left us in a great position. We could not be any happier with their service. Very highly recommended.
-
January 2024 by Madison Sewell
My husband and I just moved with the military having Suddath as our TSP, and we truly could not say enough wonderful things. From their informative emails once they got the move, to their attention to detail, the move far exceeded my expectations. Moving roughly 3 weeks after my husband returned from an almost 7 month deployment and just 4 months after having our first child was one of my biggest stress factors, but Suddath did an amazing job taking care of us and making this process as smooth and easy as possible. I would highly recommend them to anyone in the service who is going to PCS!
-
November 2023 by dennis Luecke
The moving crew was nice, fast, professional, and helped make our move an amazing stress free success. Thank you so much Alvaro, Steven, and Alejandro.
