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July 2024 by Rachel Rigdon
I’ve been researching above ground pools for awhile and knew what I wanted when I went in the store. I didn’t go anywhere else because of their excellent reputation. Susan greeted us, explained the process of getting the pool, explained the differences between the pools, what we would need, and didn’t try to “upsale” us. In the end, we decided on the perfect size pool for our yard and did upgrade to a higher quality ladder with safety features and a better filtration system. I did not feel pressured and was given time to make our decision; one we will love for many years!
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March 2024 by Al G.
On a recently installed pool from Splash Pool & Spa at Phillips Hwy the transaction at the store was good. The problem started less then 60 days after the pool was purchased, professionally setup and filled. The Styrofoam on the filter flap came off. I contacted Splash Pool & Spa and they claimed that it was not a warranty problem and that I could buy a new flap for the new pool. Not a way to do business and keep customers happy.
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March 2024 by Suzanne Sanchez
Purchased an above ground 18x18 with no previous pool experience. Sue helped us with every step from installation to maintenance. Great continuous service.
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July 2023 by Alexander Cuculiza
Very friendly staff. We financed a pool, and then we had Five Star Pools install it for us. The whole process was simple, easy, and straightforward.
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June 2023 by Ron Hall
I went in to splash pools for advice and they told me that I had to buy a new sand filter pump and tank because it might have a crack brought up brought a brand new one home and it wasn't even that and they said it's not their problem
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June 2023 by Kerry Hall
I am writing this review we buy one sand filter two years ago just buy number two June 6 2023 was very unhelpful we still have the same problem I will never buy anything from them or tell anyone to buy from them I give zero star to them very bad customer service
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May 2023 by Alex Cuculiza
Very friendly staff. We financed a pool, and then we had Five Star Pools install it for us. The whole process was simple, easy, and straightforward.
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March 2023 by Jenny Adams
Need Best Inside Pools also Close Shops or Malls Close bye those Hours too in Jacksonville
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January 2023 by Tricia Williams
After 3 years my outdoor table looks like this. Basically they say oh well Will not purchase anything from this company again. I get things get older but really a Supposibly quality table only lasts 3 years ?
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November 2022 by Trade Raider
It is a Christmas supply store during the holidays. They still have the other thing but the are crammed in a back room
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July 2022 by andrea bryant
Very upset.Drove over a hour to purchase a above ground floor pad and when got there was quoted very much higher price.Wasted time and gas.Although ladies was nice it didn’t un waste my time or gas spent.Smh
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December 2021 by Terry Robinson
Lots of beautiful trees price was medium-to-high
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December 2021 by Carolynn Bennett
A little expensive but they had lots of beautiful ornaments for my Christmas tree. I bought several. Well worth the drive.
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December 2021 by Frank Samu
We’ve had a hot tub from here for about eight weeks. The heat pump is already failing to work properly, and it’s a 4-6 week backlog for service calls.Really disappointed that a) the unit had issues so soon; and b) it’s going to take so long to get it resolved. Frustrating, to say the least.
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November 2021 by Frank Samu
Be warned. We’ve had a hot tub from them for about *eight* weeks. Already having an issue with the heat pump and I was told it will be 4-6 weeks before someone can come out for a service call. Not a happy customer.