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November 2023 by Max McDaniel
5 stars plus if possible. So professional, yet sensitive to my concerns and needs. Arranged rental and seat upholstered while awaiting parts. Jumpstarted battery to get me to store for a new one. This was a long process finding parts. Awesome describes this facility and employees! I would think of going elsewehere, ever!Services: Painting
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October 2023 by Cameron Stennett
Serrano was great. Lisa and Natalie are very friendly and made the experience as stress free as possible. They would call and keep me posted on updates weekly. Overall, 100% recommend using them for any collision or body repairs.Services: Painting
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October 2023 by Sheri Berezne
This company did a great job. Took a very good care of our son's truck. They communicated well and went above and beyond to make the truck with brand new inside and out. Thank you very much!
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October 2023 by Darryl Householder
We took our 2019 Toyota tundra for collision repair to Seranos …The repairs were done very well.Paint was professionally done.due to insurance back ups, we had to wait for repairs Too long,but we’re very happy with completed job.Staff were very helpful. Trying to deal with insurance company.
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October 2023 by W Howard
Serrano Auto paint and body shop is second to none. I can personally tell you how pleasant and efficient they were when I took my vehicle there they were so nice they relieved me with a repair for free. Great company!!!
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October 2023 by Fred
Worst body shop in the city !!! Beware with this company they are not trustworthy. I took my truck there for minor damage to the right rear bumper. They had the audacity to take the bumper a part paint it and then put it back together wrong and argue with me that it wasn't their fault. Then the owner had the audacity to call me and ask what are my expectations, Really ! I expect for you to put my bumper back properly Dumb A. People do your research before allowing these people to do even the simplest of any type of vehicle body repair ! Stand Clear !!! I will let everyone I come across know about this body shop. !!!
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October 2023 by J. B.
I brought my first car to Serrano back in 2007 and have been with them ever since. They've always been professional, reliable, and do great work. I've had three cars brought to them and never had a complaint on either of them. They don't rush and will let you know every step of the way about what's going on with your vehicle or about the process with other vendors. Outstanding company and highly recommended!
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September 2023 by Davante Snider
I came here because I had a deep scratch on the top of my car above my door that was very noticeable. Amanda saved me a lot of money by recommending a paint pen from the dealership. She applied the material for me to repair the scratch. The service and experience was extremely great, fast, and professional. They do a great job every time I come here. I appreciate her level of work, & I recommend this shop for your car body work needs!
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September 2023 by Lora Davis
Im visiting Jacksonville had Minor damage to my Brand New car. Side Mirror was Replaced Brand New. Great Great Work...Thank You so Much
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September 2023 by Michele Pye
Absolutely the best customer service and repairs we have ever had. Great communication and they go above and beyond. We won’t take our vehicles anywhere else. They handle insurance claims better than anyone else!Services: Painting
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August 2023 by Natalie Stalma
Excellent customer service first of all. When I pick my car up yesterday, I did not even recognize it. It looks completely brand new place they detailed it. It was pristine: I would highly recommend using them if you need any bodywork done!!!
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August 2023 by Indya Pittman
My 1st time going here, I thought wow, what great people. Then when I started having issues with my back window leaking, which the shop removed as a part of the repairs. It rained in my car overnight without me knowing it, till the next "Evening" when I opened my car Door and not only was I horrified my car was soaked and the smell was Horrible. My car back seats, back of my passenger seat, and the floor was soaked. The water was coming in from the side windows area due to the leak was caused by my back window. I drive A mustang GT and it's only so big. So when it thunderstormed in my car it caused some damage. When I took my car back they agreed to the repairs to the window and acknowledge fault. However, when I mentioned this issue regarding the water damage to Jason in the office. He told me to just put some "Damp Rid" in my car.. After it thunderstormed in my car "Literally".Due to the shops neglect. How could you in good conscious smell my car smelling of Mold and mildew to say just put "Damp Rid". Not to mention I recently had my car shampooed before it rained in my car. I was going to follow-up and with the owner later. However, I ended up going out of the country and did not follow back up. Until, I started having issues with my side passenger window not working. The sensor was out of wack and kept rolling up and down all night draining my battery. I barely drive this car and to have my integrity questioned Over a $198 repair. When you all still have not cared for the inside water damages. You Told me to get Damp Rid. Lisa is trully the sweetest thing in that shop she remained the same and showed empathy and human compassion. I'm a business owner as well and I pride myself on customer service. I would never treat any of my customers this way. After them agreeing to cover the charges for the window. I'm debating if I even want to go up there for reimbursement. I am a woman of Integrity and at this point it's more than about the money. To be told that you are busy.. I am running various businesses, if I wrong my customer the way you did. I would be going out my way to care for my missteps. I'm absolutely disgusting. How about the owner ride around in my mildew smelling car.. So they can feel these migraines... ugh
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August 2023 by Gracie F.
The body work and paint job was fabulous. The team kept me informed about the progress and completed the work on time. I would recommend them for your car.Services: Painting
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August 2023 by Jamea D.
If I could rate them "0" stars, I would. I took my Corvette there to swap out my OEM headlights for LEDs. They claim they were not the correct replacement headlights, which they are. Ask the clerk Natalie could I talk to the tech and she replied "customers can't talk to the techs." Then I asked to speak to manager. Leo (the manager) called me back a few minutes later and stated him and the tech would walk me out to explain what was going on in the morning. I went back the next morning my vehicle is already put back together and in line to be washed. I told Leo that I was was suppose to physically see what the issue was. He said your right, but they put it back together this morning. The so called master mechanic came out out and tried to explain what the issue was with installing the headlights and he was clueless. At this point, I was ready to leave with my vehicle. I did a walk around of the vehicle and the left headlight looks like it was kicked across the concrete face down. Leo said he knows it wasn't like that when I brought it there the previous morning. He would replace the headlight and make it right. I told him I would be back in a hour to pick up my vehicle. Came back and he said it was no charge for the labor for the work done. That does not replace the headlight. But at this point, I am ready to go. I start my car and check all of the lights: -my running lights do not work. -my fog lights do not work -and my left headlight is damagedAfter waiting hours for the techs to fix the issues and going back and forth with Leo, nothing is corrected. My vehicle is in worse condition than it was when I dropped it off. I highly recommend you to stay away from Serrano Paint & Body Shop
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July 2023 by Harry Brunt
They repaired my truck very quickly once the final ordered part came in. The wrecked front end looks amazing now. Their customer service is great. I would totally suggest anyone to take their vehicle to them for repair.
