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March 2024 by Tzahi Levi
Nice and professional
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March 2024 by Thomas Bonanno
Customer service: Tim and Chandy took ownership of my issue. I very happy with the out come. Thank both of you.
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March 2024 by Ryan D.
Stopped in for an estimate without an appt. The team at San Jose Collision was polite, helpful, and looked at my truck immediately. As it turned out the paint was not damaged and with some solvent they were quickly able to clear what appeared to be paint damage like it was brand new. No quote needed for repair and no charge. These are great people who do right by their customers. I highly recommend.
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March 2024 by Amber VanMeter
This place was hopping, so it must be good! Taylor tended to all of my needs and got me all the info before my insurance did!
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February 2024 by John Woodman
Great experience!
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February 2024 by DieMrCupCake
They gave me the run around. Never got back to me after multiple calls.
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January 2024 by Christopher Kilpatrick
I’ve had the pleasure of working with Jennifer Guess on my Tesla on multiple occasions. She is delightful to associate with, which is great considering that the circumstances that lead you to the body shop can be rather upsetting/unfortunate. Tesla logistics need to improve—through no fault of the shop I did have to wait rather absurd amounts of time on parts to be received. Jennifer was there every step of the way. She coordinated with myself, the insurance company, Tesla parts, and her technicians skillfully towards the eventual full repair of my Tesla Model Y. The paint match is great and the car is like new. I do hope that I can avoid further damages to my Model Y, however, in the event I need body work again, San Jose Collision is certainly on my short list!
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January 2024 by king King
they have given me the run around three times. they couldn’t get the bumper to fit so they recommended glue. charged over $1500 and couldn’t complete the job correctly and then offered to glue the bumper back. and on top of that they report to carfax. If you’re thinking about using them for repairs, don’t. may be cheaper but it isn’t worth it. I recommend Gerber collision.
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January 2024 by Kenneth J.
they have given me the run around three times. they couldn't get the bumper to fit so they recommended glue. charged over $1500 and couldn't complete the job correctly and then offered to glue the bumper back. and on top of that they report to carfax. If you're thinking about using them for repairs, don't. may be cheaper but it isn't worth it. I recommend Gerber collision.
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December 2023 by Kenny Cohen
Definitely recommend. Unfortunately I've had to use them on several occasions and every time they have done a great job. They communicate well and work well with the insurance. Great to know they are there when I need them.
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November 2023 by Merso Dedic
They completed the work quickly, but upon inspection, I found several issues. The trim and seal weren't properly reattached and areas where they plug in had paint scratched with screwdriver or something, few of the attachment plugs were broken off too, the mirror was loose and making noise while driving, and the repaired area had bubbles with trapped dust. I fixed the trim and seal and mirror issue myself, had to take apart trim to get to it to tighten. When I raised these concerns, they suggested buffing out the issues for dirt bumps, but you cant buff out the dirt stuck against the metal and painted over you need to redo it to make it go away. Another thing formed few days later one big 2 inch horizontal hole on my door where the work was performed, its sticking out like a bump too, and water gets in nd rust can form. Due to my work schedule, it's challenging to revisit.
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November 2023 by Stephanie Mcnew
Jennifer was amazing! She truly was the most positive part of such a stressful and overwhelming situation.They took great care of me as a customer, very responsive, and the shop did incredible work! I would 10/10 recommend her and San Jose Collision to any Tesla owner.My Model Y looks brand new and I am so happy to have her back!!
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November 2023 by David Lawrence
Very positive experience, worked with David very courteous and respectful - estimate was quick, drop off was simple and pick up was efficientNot to mention quick they had my car finished in a week and so far no issues
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November 2023 by Diane A.
While working on my van I got updates. I got updates on when parts arrived, when they finally work on it and how long it was going to take, update on the last few things that needed to be done, and updates on when it was going to be ready. And I really like that part. The communication that they had with me was awesome. I would definitely recommend this place. And they did a great job with everything.
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November 2023 by Zach D
Took a bumper up there and dealt with Suzanne and Tim. Super friendly and knowledgeable staff. They Got my bumper painted the same week and was an absolutely phenomenal job and perfect paint match. Would recommend to anyone in Jacksonville.Service: Painting
