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September 2024 by Walter Vaughn
Purchased tires that they had to order. Waited almost a week and had to call to check on if tires came in. Received a call that tires are in and scheduled an appointment. My wife went to appointment only to find out they put our tires on someone else's vehicle, and wanted to try and charge $200 extra to put different tires on. SMH, really??? It's not the customers fault for the companies mistake. What a waste of time. We will purchase our tires elsewhere.
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September 2024 by Tu No sabes
There was a woman... who gave me a racist moment and the truth is... it's embarrassing to have racist staff ?... not just once ? today ? I wanted to pay at another cashier and everything was normal and there was a Latin girl with her husband and his child there and also gave them a hard time, the cashier being from another country and making racist comments "how bad"
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March 2024 by Scarface tonymontanna
Yeah I watched 2 team members stand there and just watched me just to make sure I wasn’t gonna steal anything, meanwhile I’m waiting for customer service at the tire counter, been standing there for about 15 minutes after scanning there barcode for service….a lot of you people shouldn’t be in customer service if you don’t know how to service it period !!!
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February 2024 by Marty Crews
Made an appointment to have a battery replacement on Super Bowl Sunday. I was in and out within 15 minutes. It was a fantastic experience and super great price.
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November 2023 by William O.
In all the years that we've shopped different Sam's Clubs, we have never been as disappointed as our last trip to the Jax Busch Drive location. We purchased one package of 4 filet mignon steaks. They looked fine in the package but when opened and the steaks turned over 2 of them were covered with grisselle and silverskin. Despite efforts to trim them, they were not eatable. They couldn't even be used as stew meat. Hiding bad cuts of meat in a high priced package is a really slimy practice. Shame on that butcher and shame on Sam.
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October 2023 by Christina H.
We shop here between once a month to once a week for household needs in bulk. It's great for buying your items in bulk and saving in the long run. The staff here are generally very nice and polite. Although it's not the staff's issue on the rule, their rule that requires you to move each item from one cart to another (to prevent theft) seems a bit... useless. In our case, we had already finished scanning everything, and I had already finished paying when we were switching everything over. It was self-checkout, too. While they have an associate over the area, it's not like they have one at every self-checkout watching it like a hawk like Costco does. Seems easy enough just to transfer everything over regardless if that was the person's goal anyway? Plus, that is why they have someone at the door that scans your receipt and a few of your items to make sure they match, I thought? Other than that, it was a good visit.
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November 2022 by Carla D.
I was in the Sam's on Busch Drive today. Normally I have a good experience because I use scan and go but today was the opposite. There was a sign above the Ensure for $29.98. However, when I attempted to use scan and go they rang up as $31.98. I asked an associate close to that area who was working self checkout about the price discrepancy and she advised that she was aware of the sign and I would need to go through the line and let them know there is a sign for $29.98. I thanked the associate and proceeded to finish my shopping. When I was done I went through the check out lane closest to the exit. I let the cashier know there was a sign above the ensure for $29.98. The cashier thought that they may ring up correctly once she hit total. Well they didn't. She left the register to go check the price. While she was away, a woman who I assume is the front end supervisor or manager came to the register. I told her the cashier left to get the right price for the Ensure. When the cashier came back she said she would have to have all four of the Ensure's voided and then ring them up as the correct price. The same front end supervisor came over and attempted to lowly say to the cashier that she would override one but not all four. Since she didn't tell me that I said "excuse me?" She proceeded to then address me and say she would only override one. I asked if we needed to ring up all four separately so I can get the price that was advertised on the sign. She said she would only ring up one at the SIGN price of $29.98. I again stated that there was a sign for $29.98. She again stated she would only honor it for one. I ended up not getting the Ensure. The front end supervisor then went to the Ensure and took the sign down quickly. This was bad customer service on your store's part. If there is a sign with the advertised price, honor it. It's not the customer's fault that your store did not make sure the sign price was correct. Needless to say, I'll go out of my way to visit another location since your representatives do not understand sign/price accuracy and customer service.
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September 2022 by John R.
I asked for a cup to get water to go with my food. They were going to charge me 89 cents, after she went to check with her boss.
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September 2022 by Rebecca G.
Terrible place to shop. I would never recommend this place to anyone. Waited over thirty minutes for a pickup that was allegedly really, and I was the only one there!
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September 2022 by Romero H.
This is my review of the fuel station aspect of Sam's club not the store itself. I have seen this beach blvd location at its absolute worse and now in my opinion drastically much better. The power of writing reviews and calling customer service with complaints can not be understated. I have seen management get involved by directing traffic and placing barriers in certain places to bottle neck the traffic in an out of the fuel island which indeed makes all the difference in the world here & at the Dunn Ave location. I am very appreciative of the "scan and go" feature as well which allows me to save time at the pump by not having to pull out any cards to purchase my fuel. Overall it saves a ton of time. This makes my personal choice of buying my fuel here or the Dunn Ave location easier and less time consuming. I want to say thank you to all who complained about the messy situation before because I feel we all brought about positive change.
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May 2022 by Ron Allen
cheap prices but needs more locations
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February 2022 by Keith F.
Worst pickup service ever!! Waited over and hour for 4 items. This is ridiculous, this was definitely my last time ordering from here.
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January 2022 by Michael Lynch
Fuel Farm is the worst design ever… irritated customers, confused elders, and you get trapped for 40 minutes. Invest in longer Hoses so that all vehicles can gas up in every lane.
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January 2022 by John L.
Disclaimer: This review is based on the gas portion of Sam's If you haven't considered becoming a member, I'd like to know what you've been doing .. inquiring minds would like to know. If you are, then you know about the discounted prices of gasoline. I don't know about you but I'd rather not make a decision between a few gallons of gas and a meal. To my friends out in California, I know gas is expensive out there .. I'm just saying #FreeTheGasPumps Due to the fact so many fill up, they've now come up with a system to get people in and out a little faster .. does it work, no but when you're paying almost .20c cheaper than the next station, who cares? They've changed all of their pumps, I'm assuming due to the pandemic and the convenience of scanning your card. Everything is clean! When I say clean, no bugs, spiderwebs of any kind. Next time you pass a Sam's club, check the gas prices, stop in and top your tank off.
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December 2021 by Leslie Fullerton
Found out today how little Sams Club management understands how we (their customers) value our time. 15 min @ rotisserie chicken (with others) finally flagged down someone to only find out it would be 30 more min. Maybe a SIGN to say when they would be ready? Check-out was literally 20 min. Nearly 10 was because of a manager negotiating a price on a 82" TV and how they were going to pay - back & forth at the register while we all continued to wait. I called to express my concerns and they disconnected me after I was holding for 23 min. Did you know the music stops @ 20 min? My family has tried to convince me for years to go to Costco. Oddly, not them who convinced me.
