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November 2023 by Hilina “Hills” Negash
Rush Truck Sales has the best services in Jax.The experience we had was amazing, we worked with Matthew and he was so professional and easy person. He treat you like family from the moment you walk in and help you with every question you have. We would recommend going to Rush Truck Sales if you want the best experience and great outcomes. Thank you Matt for your support and your effort is inspiring!
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November 2023 by Edwin Ayala (eayala321)
This place sold me a truck with everything in the world wrong with it beginning from a totally bad def system, transmission, kingpins, needing a software update bad leaf springs and shocks, they changed the oil and so called pm service left the oil filter loose causing more damage to the seal. They told me that it had a 21 point inspection with new batteries and it couldn't be further from the truth. In the last 4 months I drove the truck a total of 5.5 weeks due to breaking down. I also was fired from the company I leased on to because of a bad truck and csa points accumulated due to air leaks and most of the above. I literally lost my life's savings and dignity at rush truck centers. There is nothing they can say to me that will justify the false statements told to me by Mathew B. The salesman to make a sale
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September 2023 by rowdyja
Rusty Rush has an amazing staff at this facility. I would recommend Rush Truck Center on Beaver St to anyone. They are very polite, curious, professional, caring, & the facility is clean. Thank you Brandon for all of your help and assistance. I will be a returning customer. Thank you Russell for going above and beyond on taking care of my truck.
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September 2023 by joel Joel
I would not recommend this workshop, they are not professionals, my truck has been there for 20 days, they are just lies, it is already ready, come get it. That's how the days are gone, they only work half an hour on your truck. They park it in the back, I see it all, they are just lies I spend a lot of $$$$ there ??
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August 2023 by Padillas Logistic
I bay battery in last month go today to change the battery the person no change the supposedly need for tomorrow to check the battery the service is very bad I bay the battery in another I have time to wait for next day for warranty to battery I preferred bay in another place my next parts
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June 2023 by Charles Polk
Very good shop, parts department on the Ball
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May 2023 by Heather Lytle
Highly recommend Rush- Dixie is amazing. She went out of her way to get our tractor finished on a Saturday and then came back on Mother’s Day to make sure we could leave on time. Great communication and pleasant to work with.
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April 2023 by Jessica K
**update** called number below, gentleman seemed genuine about resolving issue. Said he would look into everything and a woman named Dixie would be reaching out to me, after a week not hearing from anyone, I emailed back on repair thread about how nobody has reached out to me to resolve my issue, got nothing. But it looks good to comment on my review and pretend to be concerned. This place should have BBB complaints (it will now) and it's disgusting the way they add random stuff to take your money without prior authorization!!PAY ATTENTION TO APPROVED REPAIRS VS FINAL QUOTE!!!! 3rd time having work done here. Every time we've ever had repairs, we approve an amount then the final quote ends up being hundreds of dollars higher (this time was within $100) Everytime it's brought to their attention, it's corrected except for this time! They added in a Rd test, common sense it should have been included initially if you know you have to test drive it after repairs right?? It's ridiculous that this place always finds a way to add bogus 18 quarters of oil ( last time) or extra hours of repair and installed parts not approved (first time) EVERY TIME.***Warning to all*** please please pay attention to what you approve, the total approved and keep record, they WILL, not maybe, they WILL add things get whatever extra dollar they can, it's happens to us 3 times now!
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February 2023 by Robert M.
Took my truck into Rush Peterbilt got oil consumption. It turned out that I had rear main seal leaking. They promised my truck back 3 time which they didn't meet. They had my truck got 5 weeks. 2week later,my clutch petal didn't feel right,got under truck and found 6 bolts missing. Never again will use them again.
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November 2022 by Rob K
First, let me explain the better part of this review which gets 5 stars, the Mobile Tech Trevor, awesome guy, very knowledgeable, and does his job well, the repair he has to do at my company's parking lot, because that is what the service manager told him to do. Trevor did his job, did very well. He is an outstanding technician.Now for the ONE star -- my truck was brought in two weeks ago for an oil leak, they said they fixed it, however they never power washed the engine to see where the leak was, replaced the valve cover gasket because that is what they said was leaking, if they would have power washed it first and after the repair and verified the repair the technician that did the valve cover gasket would have seen it still leaking and found it was coming from the Oil Cooler. The Technician never did this, so here I was been sitting in a parking lot for the past 3 days in which the service manager told the mobile technician to it there, dispite me wanting it done at the shop, I lost 1800 miles because someone didn't verify their work.Cowan #2311
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October 2022 by Jon Kruger
Tried for over 6 hours on a Saturday to get someone on ANY department to answer the phone. Left multiple voice mails. Never did get to talk to anyone. Seems typical of most Rush brand truck centers anymore.
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September 2022 by Pete Petrovic
Had few stuff done here (coolant hose replacement, and AC worked on all failed in less than 10 days)and we waited like 15 days for them to finish 5 hour work
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August 2022 by michael bragg
Slow took way to long to fix truck they only worked on it once a week took over three weeks to fix I will not buy another peterbuilt truck is less than a year old.
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July 2022 by Keith Knapp
I called on the 23rd of May to schedule an oil leak repair that they had previously estimated. I was told to bring in the truck on the 15th of June and as of today the 13th of July, it still hasn't been touched. This is no way to run a business!
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July 2022 by Daniel Hayden III
I came here for a windshield replacement. My service advisors were Amanda and Evan(?) (I can't really remember the other person's name), and they were extremely friendly! Everyone was so nice and so willing to help me out. And they have free coffee and water, as well as a nice drivers lounge. My only complaint is whoever their third party windshield vendor is, which technically isn't this company. So consider this next part a warning for drivers needing a windshield replacement.Whoever the windshield company is left debris all over my dash and seat, and couldn't set up a specific time to be there, so I had to wait all day. This isn't about Rush, but more about whoever that vendor is. If I knew the vendor, I'd definitely would probably give them 2/5 stars. So if you come for a windshield, expect whoever the third party is to leave debris everywhere in your truckOther than that window vendor, the staff and setup at Rush is great! Yeah, you have to wait a while, but that's what trucking is about-dealing with crazy schedules.
