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January 2024 by C C
This is a subsidiary of Pep Boys. They do a pretty good job fixing my car, most of the time.
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November 2023 by Sadie Howes
We needed a specific socket to remove a hitch (don’t ask) so we could swap it out and accidentally left the correct socket at home. After failing to be able to buy the right size socket at auto zone AND tractor supply our timing started to get tight and frustrating. The guys at RPM who were getting ready to close lent us the tool without charging and saved us from ourselves ?
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November 2023 by Giuseppe Spadaro
I had my car towed there today after breaking down.They fixed my car without an appointment...Jose was very helpful.I would recommend this place.
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September 2023 by Chris Wright
RPM got me right in 2 days. Elsewhere would’ve been 2-3 weeks.Service: Electrical repair
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September 2023 by Grace Davis
Took my car in to get looked at because I suspected a seized caliper was causing my car to veer to right upon braking, overheating my engine, and creating a smell from my tire. My rotor looked a bit chewed up per the photo. They inspected told me nothing was wrong and didn’t charge me. A day later I noticed the center cap was missing, so I called. They were dismissive and denied having anything to do with it, said it was brought in that way. I have a photo of it the day before at 8 pm with the center cap.I appreciate their service, but I don’t appreciate their dishonesty.Service: Brakes
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September 2023 by Maegan Oas
Made an appointment online and turns out they’re short staffed so they can’t make any services…no call to let me know anything, waste of gas and time this appointment was urgent and I’m just disappointed in their service
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September 2023 by Jonathan G
Made an appointment for my day off to get oil change. Wasn’t told until I got there that they didn’t have anyone to do one of the simplest things a repair shop does.
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July 2023 by shazal mccormick
The guys were really nice and friendly but I never did get my oil changed bc they didn't have an oil tech there after making an appointment online. In person I made another appointment for the next day after waiting an 1 1/2 they still hadn't taken my car back yet and said probably be a couple more hours people were ahead of me.
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July 2023 by Sonia P.
If I could give this zero stars, I would. RPM San Marco used to be great with excellent customer service, and I used them for multiple vehicles, but my previous visit was ok, and this current one is poor. I 100% do not recommend this shop. I dropped my car off on Tuesday, 7/25, at 10 am for a 1 pm appointment. I had a nail in my rear passenger tire. Around 4 pm, I received a call letting me know the tire could not be patched and a tire needed to be ordered. The car would be done on 7/26 around 2 pm. On 7/26 at 3:30 pm, I called RPM to check the status. After a few minutes, I was told that the tire had not arrived and that I would receive a call back at 4:30 pm to let me know the status but that I should be able to pick up my car the morning of 7/27. I was told I could pick up my car and bring it back, even though it has a massive nail in it and is not safe to drive. I never received a callback. On 7/27 at 9 am, I called to check on the status. Again after a few minutes, I was told the tire had not arrived and they would call and check on it. Now, I am picking up my car and finding another repair shop. While the delay is annoying and disruptive, it is not the problem; the lack of communication is. There is no reason not to let a customer know what is happening proactively through phone, text, or the service link.
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July 2023 by Love to The Fullest
Where do I start.Please Please PleaseDo price matching in your zip code.Because I have done the research and know the market for parts and labor services per hour I was able to avoid unprofessional fraudulent prices.$700 for front brake pads and 1hour service..Service for 1hr is between $180-$200In Florida next… parts are 80-100Cheaper if you can find them as a package deal even with rotorsIn total you would pay around 300 or lessIn 2023.Come in and they touch your car for a free inspection and price you $700 amount after inspecting it, leaving even worse then you came in…you will know why.Business license at this location is at risk.
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February 2023 by James Parris
I showed up for my appointment only to learn that RPM canceled it via text msg sent to a landline that is not capable of receiving text messages. No one bothered to actually pick up the phone and call to confirm I was aware of the cancellation. Extremely unprofessional.
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January 2023 by Jocey Ramone
If you're traveling in Florida you better hope and pray you do not break down near RMS automotive in Jax. Single worst experience I've ever had. I'd go as far to say it had ruined me on ever being towed to any place affiliated with Pep Boys ever again.We broke down 3 states from home with a simple toyota alternator failure. Knowing this, they said they couldn't get to it until after the weekend upon arrival at 8:30 am on a friday.After 4 days of unexpected expenses from the stay, they said it'd be $900+. When told that we didnt have that now we were told "well, You don't actually need a belt" and we can give you $50 off.We had to figure out something else and a friend drove 5 hours to do it himself so we could possibly get back home from Christmas. Upon saying we didn't have the money (no work having been done) the guy managing the office was extremely rude. Saying "the answer is you don't owe me anything, buddy." as we walked out the door. Really not something someone who has dealt with so much in so short of a period close to Christmas needed and was completely unconstructive and uncalled in regards to both parties. We had been nothing but polite despite every attempt to take us for over $900 for a part that takes 20 mins to replace and $180 for the part in addition to be told to wait all weekend when the worker divulge they could've had us on the road friday had they only taken a minute to actually listen to what we needed.Pep Boys may be convenient but it'd have been worth the inconvenience to have my insurance tow to the next place down the road and to not be subjected to all the shystering and rudeness.
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November 2022 by Brooks Mondares
We have been loyal RPM customers for years, having 3 cars being serviced. Chuck and Tyler always made us feel important. Tyler left to continue school and Chuck moved to the garage area. Dan became our new point of contact. Immediately we became unhappy with how we were treated. He is very short and rude with his customers.I recently had an issue with my car and I got that same treatment from Dan. I decided to take it to another mechanic. I actually went to 2 because I was getting different info from Dan than I got from the other mechanic(s). Dan wanted to keep my car for a minimum of a day and could not give me an estimate on the charge (but stated the labor would be a couple hundred dollars). Long story short, I felt heard at the other auto-shop and they only had my car for 2 hours and charged me $30 to take care of the issue. Needless to say this mechanic got 3 new customers as we will not be returning to RPM with any of our cars.Services: General repairs & maintenance
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November 2022 by Lenwood Bruce
They are greatThey helped me the best way about my sons carI'll definitely be back if I need car repairs
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October 2022 by Rusty P.
This place is usually busy because people know to use them. I was fortunate after noticing an issue with my car, I stopped in to make an appointment but they had an available spot to take care of me. Warned me their may be other charges after they completed the initial repair but wouldn't know until it was done. finished within the time they quoted me and didn't require the additional work. i've taken my vehicle there several times and always get honest service even if they're backed up some times because they're busy doing quality work for other customers.
