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February 2024 by Destini R.
I can always count on Ross to have what I want and don't need. Prices are always reasonable. Dressing room open to try on. Nice shoe and dress selection.
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January 2024 by Selma Robinson
They suck after standing in line 25 mins to return some item. I was told I had to go to another register. Please cross train tour staff or please let patrons now what you are accepting at your register prior to out approaching your counter
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January 2024 by Reinier Reyno García
A long line to make your purchase, a waste of time ?
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December 2023 by Molly C.
Nothing wrong with the store But the cashier today was extremely rude. Rushing people to get up to the cash register before the previous people had even gotten their receipt. Telling everyone in line to have their payment out. I get you want to get the line down fast but rushing customers isn't how to do it. Having more than two cashiers is how you get it done.
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November 2023 by Crystal O.
From the outside, this location looked huge- inside it looked like the same amount of inventory as other locations closer to my home. I did find a couple cute dresses- Ross is my go to for inexpensive and cute dresses. The line was long, something I have come to expect at Ross, but moving. I'll have to pop in next time I am in the area and hunt for more dresses!
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November 2023 by Vanne Josselyn
This store is very disrespectful. They don't offer good customer service. The manager who helped me was extremely rude. If they don't like their job just quit.
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October 2023 by Dario O.
Imagine an employee getting out of line 3 times to grab more items, cut you in line and tell you that was her spot and sorry. what a fucking joke. I guess Ross hires children instead of grown adults who don't know how to get in line like everyone else.
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September 2023 by Liz Moon
This has got to be the slowest place in river city to purchase something. They’ll surely pay a security guard to just stand there but they can’t pay anymore cashiers to be working on a Friday evening? I’ll support other businesses who value my time, quite unlike this one.
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September 2023 by Laurie Fisher
Always Amazing and so organized. Staff is absolutely wonderful
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September 2023 by UR beautiful
I have been to this Ross probably about a dozen times and each visit has been amazing, the employees here are very sweet, kind and welcoming. I love the great smelling candles and the prices for everything in the store is amazing. The check out line can vary between being long or short depending on what time or day you come; I like to come either around 9 something in the morning or a little after 10:00am on Saturdays and for the most part there are not lots of people and the lines are shorter around those times. Usually a little after 11:00am or getting closer the noon is when it starts getting crowded and the lines get very long especially on the weekend.
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July 2023 by Audrieanna Burgin
I purchased a painting, carried it all the way to my car. When I get to my car I realize it’s busted, I start looking for the receipt I had and I just can not find it. I put all my other stuff in the car and go back inside. It’s extremely hot. I tell the clerk, she goes to the manager who says “it wasn’t busted when you bought it”. Basically calling me a liar in front of this whole room of people. We go back and forth until I finally say “it’s your word against mine, don’t worry about it”. Then she decides to allow the return. Then I had to explain I lost my receipt and she questions me again. You would have thought I stole a million dollars. It was totally ridiculous.
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July 2023 by LindsayJames A
The store is decent and well kept. Unfortunately it seems like it's understaffed when you're trying to check out in particular. The line was very long.
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July 2023 by Alex Vane1
Always a good place for those bargain deals!The restrooms are a little dingy!
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June 2023 by Katie Nemchik
Great experience at Ross at Rivercity. I believe Glenda checked me out this evening. She was very kind and efficient when a shirt I chose ripped due to the security tag. She is an excellent multitasker and able to continuously help her fellow associates while assisting customers. I hope she can be recognized for exceptional service.
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June 2023 by Justine Hughes
Clean store.Wanted a men's dress shirt and a nice pair of women's shorts but the options for them were pretty limited and it was also pretty hard to source the right sizes as they were all pretty mixed up. Ended up going to Burlington instead for thoseI have bought some household items before and the quality of those were pretty good though. They also had some cute tops so I'll go back for those another day as well...
