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September 2022 by Joan C.
We have had a quite a number of Lincoln's. We liked the delivery door to door, and thought their roadside service fell into the recommendation category, we had a nightmare of a problem last month. I had a bad flat on Race Track Road so called for help. I should add it was over 90 degrees and were both in our 70's. We waited nearly two hours (we had people stop to help us, but alas, no tire iron!!!) One man was on his way but he called to tell us our order was cancelled! I raised bloody hell with the help line and they promised to send someone, it was another two hours until help arrived. We weren't in the boonies, but rather in a highly populated area. So, 4 hours, in 90 plus degrees for a flat?? That is VERY poor service. I called the dealership but no one apparently cared.
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July 2022 by Michael S.
I've been taking my F150 here for years for service. However I have to give some negative feedback. I recently needed my tires rotated, (which I purchased from NF Lincoln). I was disappointed to see that my tire pressure was low on all 4 tires after the job was complete. Ok that's one thing. But 2 days later I noticed that one of the lug nuts was sticking out and was about to fall off!! That's Totally unacceptable. Get someone killed !
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May 2022 by Joe King
Went to get an oil change, then after I received a 100 dollar bill after I showed a Quick Lane coupon that I have used there before I was told that this was no longer a Quick Lane and hasn't been for three years when I know I have used this location as a Quick Lane within the past three years. Guess it is time to go elsewhere.Service: Oil change
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May 2022 by Reece Dillon
Great folks ,very respectful helpful fair prices, professional service
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December 2021 by DanO B.
I am sure negative reviews mean nothing to the dealership or to anyone when buying a car. But sometimes it becomes the principle. As long as deals are made no one really cares. It all started when I was looking for an SUV. I saw the one I liked at North Florida Lincoln and submitted a availability request. The salesperson contacted and was very friendly by getting me pictures of the vehicle. I was going to visit the dealership the next day since I am on dialysis, I had to get hooked up to my machine nightly. I was then told that someone was coming from Gainesville at 6pm to look at the only vehicle they had on the lot. So I expedited the purchase process to not lose a chance at the vehicle. I know I had credit issues but wanted to at least try. Basically we agreed on numbers and I signed a buyers order and I did see the "W.A.C". Well a short time after signing it, I received a text and the photo below, "SOLD" sign in the window with my name on it. Below in quotes are the text I received making me believe I had just purchased a new Aviator. After receiving the last update at around 11 am on Tuesday Morning and being told it was not a credit issue, I have not heard anything at at and it's now Thursday at 10 am. I know as I have seen it happen, a dealership with relationships at banks finance companies can get it done if they want to and if they don't, you just never hear from the again. I just don't believe you should get someone happy about a vehicle being sold to them and all the positive texts until it is a certain sale. It just brings one down in the end. Like I said no one will care about this review, but it's the way it happened. "There will be a Christmas bow on it when you pick it up and it's all cleaned up for you on the showroom floor" "G it will be a great Christmas you just got a new aviator and she is Simply breathtaking" "Good morning Dan, I hope all is well. I am about to take the Aviator and seal it up and take it down a detail and get the Sentinel put on it do you have a estimate on the time you'll be here for delivery so I can let my detailer know when to have it ready and on the showroom floor for me" "We are just waiting for a callback from the bank we've already submitted it we're just waiting on that call and I will let you know" "It is good as far as I know just waiting on confirmation "
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April 2021 by Richard Ramsey
fantastic vehicles matched by superlative service!
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March 2021 by Wade Cox
Awesome people! Wonderful customer service! At a fair price!
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October 2020 by Tiffany A.
Great experience, very professional and customer service was A1. From the salesman all the way to the finance guy, we were well taken care of. Highly recommend this dealership if you're interested in a new or used Lincoln.
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June 2020 by Angie P.
I just bought a Lincoln sedan at this dealership and I could not be more pleased with the way I was treated by everyone, especially Morris and Chris. From beginning to end, both of these gentlemen went over and beyond to make me feel special. Morris Jelks has all the characteristics you would expect to find in a professional representing the Lincoln brand. He exudes confidence, poise and good ethics. I would highly recommend you buy your next vehicle at this fine dealership. Chris Oliver listened and knew exactly what I was looking for and found the perfect sedan to meet my needs. Chris delivered on his every word. I am very pleased with my purchase and will confidently refer anyone I know to purchase here. Thank you, Morris, Chris and NF Lincoln!
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June 2020 by Ricky M.
I asked verbatim for them to only change my oil and rotate my tiresInstead they ran a diagnostic test on my ACI specifically asked them not to run n the diagnostic test140$$Get this though. They were not going to charge me for the dye they usedNever going back
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March 2020 by Angela Adams
This is the only place to take your Lincoln Susie Johnson is the best everand so is Corey and Steve and Amos and everyone there really takes care of my Lincoln and me
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March 2020 by jason phillips
Cannot service F150 diesels.
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December 2019 by iBC Consulting
The staff is 100% customer focused they always provide excellent service and willing to accommodate yours needs even if it's an emergency..
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November 2019 by Jeff Herweg
Some really folks
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August 2019 by Marcy M.
First impression completely deceiving! Service department LIED about what services were completed. Had to take my car to a different service station for urgent assessment days later and discovered North Florida Lincoln had NOT completed said services. Reported it to the manager and never heard anything back. NOT TRUST WORTHY AT ALL!
