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May 2024 by Deveney Elizabeth
Feels like you are buying a dog off the black market. You have to search for the puppies off a computer you can’t actually see them all. Felt like if I did buy one my card info would be stolen.
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May 2024 by Ruby Cactus
This place used to reek of feces and now it reeks of cleaner. Neither one could be decent or acceptable for the health of those puppies. They won't ever bother to get a normal store at a different location that has actual ventilation in it, as these ppl have been here in this same space for years. The best thing that could possibly happen for these poor animals is for these ppl to be shut down.***edit*** It seems that you missed the point so I guess your reading comprehension is pretty low, but 14 yrs in a hell hole is not something to brag about.
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May 2024 by richard klein
ask who their dog breeders are and they'll give you names of breeders of the top puppy mill list of America. have you seen the better business bureau reviews? think twice before you purchase a puppy from here.
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May 2024 by victoria sanchez
If I could give this place 0 stars I would. This pet store is constantly having sick puppies for sale . If they tell you they can’t sell you a puppy just yet because they still need health papers it’s because the dog is actually sick. The owner is rude as hell. I’ve heard the way he talks to his employees. I’m surprised he even has staff still working for him. If you buy a dog from here , good luck . 10 out of 10 do NOT recommend.
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May 2024 by Sean Ellis
Purchased a corgi pup from this store a year ago and he’s happy and healthy today
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May 2024 by D F
This is Leonardo Eugene the Great of Jacksonville. Aka... Leo. He is the sweetest thing ever. We added him to the family on Feb 17th after I was on the hunt for the perfect pet. I had 0 intention of getting a puppy. In fact, I was content on a bunny. My husband remembered a puppy store in the mall. So in a strange turn of events, on the way to an exotic pet store, I made a split second decision to follow his lead.The ppl who work there instantly welcomed us in, and explained how everything works..we happened to see another customer with 2 pomeranians and I was just so tickled over their sweetness and fluff! That customer left and I was so excited bc I said "I want that one!!" They closed us in a small gate where my husband and I, along with my 5 yo and 2 yo granddaughter and Leo just played..me n the kids sat in the floor and we just... played. A puppy is a huge decision for us. We haven't had pets in years and we needed to be sure we were doing the right thing. They allowed us as much time as we needed and once we fell in love, we spoke to the owner about the price. He was friendly, negotiable, attentive, and engaging. After trading stories and negotiations, we bought our baby pom and brought him home. Our entire family feels blessed to have had such a pleasant experience, and would definately purchase from puppy avenue again. Our Leo is, and always has been in tip top health. We can't imagine life without him. I'm sorry others didn't get the same experience but I felt the need to share mine, because not everyone's is the same. We'll be back at some point to get Leo's companion and add the last and final member to this 6 children 1 pet-baby home... thank you puppy ave!
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May 2024 by Inica Lee
I have purchased 2 wonderful puppies at great prices!
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April 2024 by judy green
Super nice ,Health , Happy pups. Excellent shop to look for your 4ever friend
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April 2024 by Daviana Jorge-Rivera
If I could give a zero, I would. My partner & I were completely ignored & the employees were rude. I feel bad for the puppies because with employees whose attitudes are like that, I doubt anyone would feel comfortable to go in there & inquire about a puppy. Completely dissapointed.
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April 2024 by Jose Cruz
I purchased the most beautiful puppy from this store! I don’t understand the negative reviews here. I had the best experience and received a bag with essential items for my puppy that I didn’t realize I would need at the time. The staff member was very informative and honestly I feel I had the best purchase experience imaginable! I’ve been looking for my pup for about a year now and I finally found him! Pricing was very approachable, especially when comparing to the only other pet store I could find in Jax. I purchased my puppy on Sunday, slightly before closing where there was less traffic. I noticed many people came in to just pet puppies so if you are serious perhaps visit when there’s less foot traffic. I did not realize the puppies are in the back room of the store. I have walked in and out of this store a few times not realizing that all the dogs on the webpage are physically in the store. I feel ownership/management could do a better job at explaining that all puppies are in the store or leave the back door open or replace with a glass door. The only thing stopping me from leaving this most recent visit was the door being open and seeing the puppies. I highly recommend this store!
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March 2024 by Camile Maddow
This puppy stored is owned by the kindest, and most professional individual. I'm extremely pleased by knowing how much care and love goes into taking care of these puppies and finding them homes!
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March 2024 by Chella
I bought the most adorable and sweet puppy from this place just 3 days ago. Although the people were nice, the health certificate that was provided to me was inaccurate and did not match the other paperwork provided by them. Mistakes such as the birth date and said he was a female, although all other documents said male and a different birthday. When I pointed this out, they assured me that the paperwork was just wrong and they'll get it updated for me the next day. Next, I took my lil guy to his 1st vet checkup the next morning. Lil man has an ear infection and also giardia too even though I was assured he had already been treated to prevent it. I am quite frustrated by the poor quality of professionalism in this company and am concerned for the other puppies at this point.The general manager did write me a check for the vet bill, however, the discrepancies in the health certificate and the fact that this sweet lil baby is sick, and they didn't even know has my heart broken. Either way. The vet they have "on call" supposedly is the one that made the mistake on the health certificate however, it doesnt look like it's legit and I will be following up with that specific vet to get to the bottom of it all. Just wanted everyone to know my experience. I love my puppy, but I would never recommend buying a puppy from this place. Too many red flags in my opinion. Praying for the other puppies. I hope they aren't all sick.
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March 2024 by Tetka Estrada
I feel bad that other customers were not happy with this place service. We probably came in at the right time and bought the right dog for us. We are very happy with the puppy we bought. It was a little pricey bit the joy he brought to our home is priceless. He is now 3 years old and he came out to be a very smart dog. I hope this place will treat their customers the way they treated us the day we came in.
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March 2024 by Nitza Ioveino
Every time I have stepped foot into Puppy Ave I am always greeted nicely. No issues with just seeing the puppies. We also gotten our dear Bassett Hound. They worked with us so we were able to bring him home that day. Wonderful people, wonderful place they also do a great job on keeping the place clean.
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February 2024 by Stacey P.
I spent a year actively looking for a new dog after my chihuahua died. His brother was lonely and needed a new friend. I tried to find a dog a the Humane Society but they have a lot of big dogs that deserve a home with a huge yard. I visited the Puppy Avenue to browse in the past. This time was I saw my a pug with a lot of spunk and she was friendly. The staff was chill and helpful. It's been over a year and fortunately my pug has had zero medical issues and is a happy active plump pug. So I decided to get her a pug buddy. Once again a smooth process. I hope everyone looking for a new puppy will check this place out and use your own discernment on purchasing a puppy. My individual experience was good.
