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February 2024 by Terri Hudson
I recently went to this pharmacy to pick up meds. There were 3 people inside & I was only one in line. Well I was not acknowledged & it appeared as if each were hoping the other would take care of me. I didn't even get a "someone will be with you momentarily" ! Finally after waiting for awhile, some came to the counter, seeminly reluctantly. Their customer service needs some work!! Not the first apathetic encounter with this pharmacy. Moving on to another pharmacy, hopefully with much better customer service.
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December 2023 by Rayan M.
It is an okay place. A lot of options ot choose from. Makeup is also good but not as much as you'd expect. The prices are a bit high but they always have things that are bogo so that makes up for it. All the workers are very kind.
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October 2023 by Mike M.
I am not sure why the grocery store leadership doesn't address customer issues or complaints. I personally know at least 15 people who have complained in person or have posted their complaints on various social media platforms. Not one person from their management team has replied. I am assuming that customers who complain about everything is perhaps their standard at this location. I say this location because there are many other Publix store that treat their customer so good! You can't continue to use the excuse that there is a shortage in staff. The people you have currently working there specifically in the deli area are the most and absolute worst I have ever seen. They stand around and give dirty looks to anyone who walks to get a sub or any hot food. Then when actually have to assist you, the unprofessional attitude comes out! I would recommend someone from corporate perform an undercover visit and watch the show begin!! Let me be clear, it's is the deli and bakery department. Don't take my word....grab some popcorn on the way in and stand somewhere out of site and watch the unacceptable behavior! All of them working on October 04,2023 around 4:30-6:30 pm should NOT be in a position dealing with people! Or they need to attend customer service 101 training or better yet, FIRED from Publix. The store, deli and Bakery Manager should all be replaced. Do better Publix.....full transparency. I put up with all the BS because I love the hot and spicy wings. However, that has gone downhill too. Taste like it's fried in burnt oil or it taste like it was warmed up in a microwave from four days ago. I don't get chicken from Publix anymore!
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September 2023 by Reese R.
It felt like I was bothering the lady at the deli. It seemed like she could not believe she had customers and the nerve of them asking for things. I'm local to this Publix. I used shop at the Publix at Cobblestone. It's clear they will not miss my patronage, but I'll drive a little extra for better service. A Publix with bad service. That's a new one to me.
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September 2023 by William Cookston
I recently transferred my prescriptions from Walgreens (zero stars). The staff had me squared away within 24 hours of my request. THANK YOU, Publix Pharmacy, for keeping it simple.
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August 2023 by A S.
My main complaint is where the fruit bowls are made. Those who cut the fruit need to taste it first or be knowledgeable if fruit is ripe before it is put in a container. My husband picked up a fruit bowl and had three pieces of fruit, and then he was mad. The rest of the fruit was bitter! Would you feed it to your family? Publix is a great place, but now I don't trust getting fruit there at all.
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July 2023 by Marin R.
Publix has always been my go to grocery story since moving from Phoenix to Jacksonville for work, and there are tons in the area! Normally I love my experiences at Publix, because the staff are always friendly & customer oriented. I've had friends who have worked in management here, so I know that Publix takes pride in its customer service, it's a huge part of their company. However, the past two times going to this specific Publix, my cashier has been some mid aged man named Steve or Steven, who I've shared now TWO of the worst interactions at a publix, or check out line in GENERAL... I've ever had. I said hello, and asked him how his day was, and he looked at me in the eyes and disregarded me completely. It was so uncomfortable and awkward! I was like okay never mind sir. Through checking out both times, he has made it the utmost weird and uncomfortable experience of my life while shopping, and I know I can't be the only person who has felt that same experience with him. I can't speak on behalf of the lady in front of me in line, but that interaction looked quite uneasy too. This lady was very friendly to him, smiling and saying hello (to no avail), and didn't even get a word from him the entire check out process. I noticed even when she was haphazardly handed a receipt by him, he said nothing and didn't even pretend to be friendly whatsoever, and just sent her on her way and shrugged her off, and it seemed very awkward then too... Did the same to me. This guy has been working here since 2016, I read on his tag. I was hoping the first time it was just an off day, we all have them. But two times now? The guy is just straight up unfriendly and unprofessional, and makes customers like me not want to return. Particularly knowing the nature of this behavior is something that seems to have been tolerated for a long time now. Just weird. A very weird experience. Definitely will not be returning to this Publix. There are plenty in the area and I've had wonderful experiences at other locations within a few miles of this one!! I'm sure other associates are great as well, which is unfortunate, having to be represented on his behalf as part of a whole. If I ever happen to return I will surely make it a point to choose a different associate than this guy. straight up weird. As an independent business owner, I have the money and resources to purchase elsewhere like Trader Joe's, but I love Publix. This has tarnished that for me. I have a 6 and 8 year old, and even they know how to be polite in simple form, particularly when spoken to, much less being paid to do it.
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May 2023 by Oaks Board Of D.
AVOID THIS STORE!!! Complete S*** SHOW of a deli. Not only myself but all my neighbors have complained numerous times about the deli. It never changes-so my goal in writing this truthful review is to hopefully create awareness among the management team. They don't restock - EVER. They wait until they are completely out of everything... and when there is a lull in the work... well .. that's just breaktime for the staff. Nevermind restocking so that people don't have to wait. To the management team at publix... all you need to do is check the cameras at 4:45 PM on 5/20/2023 [probably earlier actually]. You will note a man in a hat and sunglasses [yours truly] who was so happy to be first in line... and then as usual... no cheese sliced for sandwiches.. AT THE DELI!?? NO CHEESE SLICED... so the entire line had to wait for this collection of clowns to clean a slicer, and start slicing... the whole experience was 30 F****** MINUTES. Someone needs to get fired- and I don't mean the clerk... this starts at the top. I pray ANY other chain comes in and does it right. AVOID THIS STORE!! FYI... I have spoken to management several times about these easily fixed issues.. how often? At least 5 times in the last 9 months. AVOID THIS STORE. When I arrived... 5 clerks chatting- no sense of urgency... 30 minutes I finally got my f****** sandwich. Hey Regional Management FIX YOUR SHIT- hold people accountable.
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May 2023 by Delaney J.
This location should stop doing mobile orders. They either take an extra hour from the time it says you should pick it up (which is insane considering how much time they have already) or they actually do make the sub, but instead of putting it out like they're supposed to; they hide them in the back so you have to ask them for it. Which is like the opposite of the point. I do mobile orders specifically so that I DONT have to talk to anyone. Not so that I can stand there like an a****** for 30 minutes because they can't figure out where the subs go. They cannot be bothered to remember the oil and vinegar packets. I'm sick as f*** and thought it would be quick and painless and I would be on my way. Thats why I did mobile order. I was wrong. Also the sushi here is only ever that imitation crab s**** How hard is it to put out a roll that isn't garbage? Sad this is the closest publix to my house cus y'all are lackin in every department.
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April 2023 by Shatavia E.
This is my favorite publix but they did not do a good job today. I ordered a hazlenut indulgence cake as they don't have the slices in store. This cake is 25.99. This is for my birthday and I tell the man I am picking up a cake. He says he don't see it and he can't look it up. He asks to see my phone to make sure I am at the right location. This location is less than 5 minutes from my house. I know I have the right location. I ask him is this 9100 merrill road. He acted like he did not know the address. I told him I will happily take a refund as I have confirmation and I paid online. Then the baker comes out with the cake and he says oh he looked in the wrong place. Wow. They just gave me the cake nothing that stated it was paid for. I went to the frozen section for my free birthday ice cream. I go to customer service. The lady asks if it is my birthday. I had the ice cream on the counter. She wasn't worried about the cake until I said the cake is paid for. She says where is my proof. Proof is on my phone. I show her. She says they supposed to put a sticker on it. Take that up with the bakery not me. I have my proof. I would not want to get cased up or go to jail over free ice cream and a 26 dollar cake. I did not like my experience today. I usually get scratch offs and that is it. I do order sandwiches online and pick them up. I like less interaction with the employees so I can avoid this. I will start going out of my way to go to Publix on Monument road. This is crazy. I will not be back.
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September 2022 by Lawrence B.
I like this Publix, don't think I have ever been disappointed with their products or service. But this afternoon I wanted a sub sandwich. Went up to the counter and the man behind the counter was sweeping up. He leaned the broom and dust pan against the wall and said, "what can I get you". I said, no hurry go ahead and finish. He asked again what can I get for you. I looked at him and said, "nothing thank you", and walked away. When he put the broom and dust pan down he should have washed his hands. Decided maybe chicken would be safe. I bought an 8 piece box. It was hot. When I got home I decided to eat and watch the game. The crispy skin was not crispy it was soggy, the breasts where pink on the inside. I also bought a lg. coke and potato salad. They where fine. My receipt ID: 0589 9pm 074 625. I am not asking for a refund, just better trained food handlers.
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May 2022 by Cheryl K.
Went to pick up lunch and discovered Publix now have lemon pepper chicken wings. This was great news to me. I got my normal cheese steak like sub and also order 5 wings. The cheese steak is no longer on the menu but you can still get it. The always had some great macaroni and cheese bits. All my with some great sweet tea.
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March 2022 by Naturalistic Observation ..
After all I heard about Publix Super Markets I was shocked to see their outrageously high prices. Basic necessities are so high here for example the Q-tip is $4.49 compared to Walmart add $3.29, Half gallon of 2% milk is $3.21 compared to Walmart one dollar $.99 and that's not all the baby food is out rages Lehigh the servings that they give you for their Publix chicken salad is a single serve and it's nearly 5 dollars I am not pleased with the supermarket and I will not return return. Not to mention the International section is poorly kept and really has nothing of substance.
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March 2021 by Thor O.
The staff is the worst ever. Those idiots don't have a ducking clue who I am. I am the great Yelpper. A little Granny Biotch had the gall I could not check out in express because I had 11 items. She told me to come to her lane with 3 people already on line. I hate that little ugly c**** The Biotch in customer service needs a big dick in her mouth. I will shop at another grocer from now on. This story is true and factual. The Great Yelpper
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February 2021 by Jonathan I.
Everyone is always pleasant here and I love their hand assembled yogurt parfaits. Tonya, she's the absolute best, no offense to the rest of the crew :)
