Pinch A Penny Pool Patio Spa in Jacksonville is a neighborhood pool store offering a wide selection of pool supplies, including liquid chlorine, tablets, pumps, and filters. The business provides expert advice, products, and custom service plans for pools, patios, and spas. The store has undergone significant positive changes under new ownership. Previous issues with unreliable service and poor customer service under the old owner have been completely resolved. The store is now described as very clean with a total turnaround. The staff is consistently noted as very helpful, kind, lovely, and going above and beyond to make customers feel like family. Customers report great service and excellent, outstanding customer service. A key strength is the exceptional, personal service provided by the ownership. The owner personally handles requests, efficiently diagnoses and fixes pool problems, and takes immense pride in the store. This includes making house calls to identify and resolve issues on the spot and even providing remote, step-by-step help via video call. The owner is praised for explaining everything clearly, doing exactly what he says, and offering fair prices. These actions have transformed customer experiences, making pools run smoothly and quietly and creating backyard paradises. The business is highly recommended, with customers stating they are happy campers, grateful, and customers for life.
This location is incredible. Y’all consistently deliver great customer service!
October 2024
I have been a customer for a few years and I must say i love all the new changes in the store with the new owners. The staff is very helpful . Keep up the great work!!
October 2024
Love this location with the new management! Total turn around of the store. Great service, helpful staff and the store is very clean. Customer for life!
