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March 2024 by brandie T
Look out for these things. This location needs a really good detail cleaning person.They actually hired me for that job and told me that I wasn't allowed to complain or have any type of emotions.I own a cleaning company and would never tell an employee that they are unentitled to opinions or emotions within the workplace.They hired me for detail cleaning, however they wanted me to do the regular job when I started, which includes cleaning toilets, trash, showers ECT. Then also wanted me to work outside of my direct department which was not discussed in the interview.So I was also making coffee.I asked about cross-contamination between the departments because that doesn't seem very sanitary in my opinion.But they assured me that we are team players so everybody does everybody's job.Because I'm opinionated I went ahead and asked so what you mean is the cashiers are cleaning toilets and/or showers?The direct answer was well no but they do have to go in and police them to make sure that they have been at least kept up with.This was not a great experience.I assume due to my high attention to detail and my need to take a shower I decided I would take a shower at this location previously to working there.What I found in the showers had hairs still left on the floor fingernail clippings other trash soap scum all over the walls the Chrome not shiny but waxed over with soap scum and hard water buildup. To say the least they don't have proper rags to clean the showers after the customer leaves resulting in them using the towels that the customer use and a sanitary supposedly product to clean with the customer's towel.In my observation while cleaning the toilets in the shower room the toilet seats were hardly ever lifted up and cleaned underneath they also left toilet seats down when they could be placed in the upright position after being cleaned to show that it's been cleaned as this is a tall tell sign for clean,There was dust build up on all of the fans and exhaust vents. There was grime still stuck to the side of the toilet and hair on the back and hard water buildup inside the bowl.Other than that one of the 3 showers I took there one room had cold water that never got hot. However the maintenance man he was working that night did tell me that I could come back the next night for a free shower so that was really nice.The shower experience is definitely not worth $17.In the lobby on the soda machines where you get the ice from there was buildup of mold or dirt or something dark and black that has been neglected to be cleaned up. Very ? gross.I could have really helped this company's overall c
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February 2024 by Yamian Cruz
It's 5:00 pm and they say the bathrooms are closed (you can't bathe)
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February 2024 by S Gee
I always get the best customer service experience here. Love coming to this store. Thanks.
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February 2024 by Richard La Brie
Arby’s is the slowest restaurant I’ve ever been to pilot is awesome they deserve a better restaurant or better crew there -Troyz towing
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February 2024 by Christopher
Truck driver (18 wheeler). I totally HATE this pilot!!!! Ever since the day they opened up, for some reason, they are unable to maintain their diesel pumps and keep them running. Also, NEVER leave ur car unattended, parked my personal car here twice, came in used restroom come out and car has dents, the 2nd time I had 2 holes in driver door!!!! No one saw anything, no one heard anything, and Pilot's cameras never saw anything!!!!!
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February 2024 by Jay
The guy who worked with the food gave me and my boyfriend a nice deal with the pizza! He was very nice. The showers had plenty of room!!
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February 2024 by Bohdan Hiz
Made a reservation through the app for prime parking in the morning before arriving at the truck stop, cause understood that coming there in the late evening, and it’s going to be hard to find a spot.When came, did two circles to find the spot! Nothing! Asked the crew inside for help, but they said that there were no available spots and they couldn't do anything about that! I had no legal time to drive to another truck stop! I paid money for the reservation!!!! And all they said: we are sorry about that, we can refund you money!It shouldn't be like that! The reason you paid 20 dollars/night for parking is because you want to be sure that you going to have that spot for your truck!!! The word “Reservation” means that you RESERVE! Some driver just parked his truck on my spot and didn't pay for it, and the crew was okay with that…. Nice job Pilot! Nice job ?
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January 2024 by Denis Mishin
the workers work very slowly, the queue for the shower is more than two hours
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January 2024 by liel gepe
Roland’s is very rud and rude servi
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January 2024 by t iijima
Good fresh ? hot ? pizza, ? restrooms reasonably clean, easy in and out.
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January 2024 by Darla Baker
Trash. Every single time. Bunch of people behind the counter but dishing out food is obviously not anyone's job.
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December 2023 by Sue Ellen McGoey
Very surprised by the friendliness of staff here.Definitely an asset to the company.Will definitely make this a stop on my airport runs.Stocking girl had broken arm,still smiling,she went in back to get the pecan Bourbon coffee that just came in and brewed a fresh pot for me. So sweet! And it was 7 AM and she was busy.Same with cashier,so sweet!Not used to this level of customer service these days! ? ? ?
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December 2023 by thomas martinez
Sad that management has left this place gone to be a dump. Garbage on entrance plus Bob tails parked on most free parking. Charge them to Park. There should be a Bobtail parking area and that's it. We delivering in area should be provided parking. I'm contacting main office also.
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December 2023 by Yves Hogu
nefe has Bad costomer service and very Rude
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December 2023 by Alysha Taylor
Pilot seriously needs to do better. As you drive in there is nothing but trash. I understand that people shouldn't litter and that employees should not have to clean up after people but come on it literally looks like a small landfill. Have some standards especially if you want people to come spend money. Really disgusting
