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October 2024 by Sulamita Musik
We were interested in a ferret and wanted to hold and pet him. I asked the associate, but she said, ‘No, you can’t unless you buy.’ I explained that I couldn’t commit to buying without holding the ferret to see if he was friendly. I ended up walking away. The associate was an older woman. We’ve bought two hamsters and two bunnies from this store before. And have never encountered this situation in any other shop.
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September 2024 by Dan Cooney
Friendly, helpful staff. The store is kept clean and the critters seem healthy. The selection is typical of a box store…
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August 2024 by Daniella Vasquez
Came to Pet supermarket to buy a fish and about half of them were dead and being fed on by other fish!! The fish had been long dead by the look of them. Would not recommend stopping here.
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July 2024 by Illa Congdon
I went there to find a male Syrian hamster as I have been searching for one for months and all the while he was here the whole time waiting for me! ? Jasper and the other employees there made the process so easy and even helped me make sure he would have food and water on the hour drive back home. Jasper really went above and beyond to insure his safety in transport and was so sweet!
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June 2024 by Kingsley Wiecek
pet supermarket is great! this store had everything I needed when I went there to get things for my new puppy. the staff was fun and friendly, and they could help you choose toys and food. I recommend them for all your pet needs!
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June 2024 by Cass
I hardly ever write reviews, but I did feel the need to say something. My son and I stopped in around close to closing time because he wanted to see the animals. The guy working there is like FYI we close at 8. I said ok and walked out. I run a store and would never tell customers it's closing time if the times are posted on the door..RUDE. That's potential money coming into your store
You don't chase people off because you want to close up. I will NEVER shop here again.
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May 2024 by Mi Bennett
Always the best prices, selection, and rewards. Allie is very rude and doesn’t treat people nicely.
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May 2024 by Bri
Went in on a time crunch & stood at the register for 4 minutes waiting for someone to come to the front. There should always be someone at the front of the store. If staffing is short you should have a bell or some way for customers to notify you they are waiting.
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April 2024 by Robert Hazlett
Fletcher loved the attention he gets from the employees
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April 2024 by Michelle O.
Would NOT go back there, bought a set of fish with aquarium and accessories. Followed every rule by the book from setting up a new tank for a new fish. (Not our 1st time to have a fish) Kudos to the staff in the morning that was very friendly and accomodating (forgot her name) BUT unfortunately 3 hours after purchasing the fish we noticed they started to stay at the bottom of the tank and two of them turned side ways but still have burts of energy. We have 4 other fish tanks and have never had these issuss with any other fish. Called them to let them know about what happened. A staff told me that I can exchange my fish within 3 days in a very unwelcoming tone of voice (benefit of the doubt maybe that is just how she talks) . So I went to their store, brought the sick fish i guess the morning staff left already, so this lady while assisting me made me feel like I was dumb in what happened to tge fish, that what I did was intentional and I was a bother to actually return the sick fish. And At the registrar while preparing my stuffs i could see both staffs were whispering and making sarcastic eye movement as a reaction to what happened. This is not our first rodeo in taking care of a fish. But that was my 1st time to purchase a pet at your store, i usually go to pet smart have no experience like this with their fish even customer care is way better at PET SMART. Would not recommend this store to anyone it is not because of the fish, more of how the staff treats their customer.
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April 2024 by Haley Breanna
Got to the store an hour early for the adoption event and was the first in line, filled out an extensive application, and we were then approved— just to find out that several of the kittens on display weren’t even available and were “reserved online” to people who weren’t even there. A massive waste of time and completely unfair to the people who were actually present and ready to adopt. We weren’t the only family disappointed.
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January 2024 by David
The young lady there was very helpful and polite.
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January 2024 by Mony Monae
I would put a 0 star because they are the worse. Don’t do business with them im taking my behind back to pet smart
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December 2023 by Eric C.
Nice place with a friendly staff. Some areas are being redone a bit as they're changing their stock. Unfortunately the food I needed was not available and the replacement food that was recommended is being discontinued at their store due to product availability at a steady basis. Overall seemed like a good place though.
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November 2023 by Jane Meisling
The place is dark and seems gloomy.
