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April 2024 by Debra Gerding
DO NOT GET A SERVICE HERE!!!!They claim, they lock up your truck here, Made you put lock box on it yourself, but how do.... not just one but 2 GPS disappeared out of cabinets. 1 new still in box ( GPS with camera) other less than yr old. Oh I know its my fault because I didn't physically check it every night while they have it to make sure it's locked. Or they have a thief going thru your personal belongings. I don't know about yall but I work hard for me to be able to buy them. Now I'll have to work harder to replace them. I don't know about yall ...is not worth replacing several thousand dollars of equipment for a service??? Luck for me I didn't put my CB in yet. And this is first time you will find my name on any reviewDGERDING
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April 2024 by Jessica Curry
My husband is a truck driver and he receives good service.
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March 2024 by Jerry Withrow
Friendly helpful employees and best price in town and has a military discount. Will definitely use them again in the future.
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January 2024 by Marcus Griffin
Picking up a rental after truck problems. Told they had truck ready for me got here truck wasn't wash or ready been sitting all day and get here and sitting again. They had at least a couple hours before I got here and still got here and waiting again.
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December 2023 by Michael Pack
Stopped in for repair. Technician Zach was very helpful and professional
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November 2023 by Samantha Warford
I arrived at 4:55pm to pick up a truck I had reserved. Although my reservation is for 10/31, I came a day earlier. I waited till someone came out, and asked them why did they lock door 5 minutes early. Employee stated he locked the door at 4:55, no one was out there?? Business hours posted on door 7am-5:00pm Monday-Friday. Not 4:55pm. I called the customer service number, they were only able to speak to the service department. This is very upsetting.
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October 2023 by Melissa Smith
HORRIBLE SERVICE! You write up your truck and they still don’t fix it. I’ve written my cruise control up 3 times and it’s still not fixed. They tried to give us a rental truck, and it wouldn’t even pass DOT inspection. Needed new front tires, headlight was out, air lines were frayed etc…
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July 2023 by Miyagiganja
Avoid this location, they say they have your truck ready after fixing it for a whole week and then you come in to pick it up and they partially fixed any of the problems you told them about
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May 2023 by Juan Davila (Bambam)
Call told them The prablem with the truck Day told me no problem stop by ànd we will have a truck ready for you ? wen in told them the name of The company is under ànd my driver license 10 minutes later day gat me in a different Truck
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April 2023 by Warren Braswell
Not enough people write good reviews about good people so here's me giving a big shout out to Raymond Brewster. I do administrative support for a nonprofit, performing arts organization and reached out to Penske months ago. I was fortunate enough to be connected with Ray and he's been our point person every step of the way. Allowing us to reserve all of our trucks for multiple dates effortless, very competitive pricing and being there when we have issues. Penske may be in the rental business, but this level of customer service is why I'll be sure to connect my high school band program to him as well.
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April 2023 by S S
Should have paid a little more and stuck with U-Haul :(
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February 2023 by Allison G
The woman that is working in the rental office is very unprofessional and extremely rude. Not helpful whatsoever. I really hope you can get someone else to work in the rental office and get rid of that woman is seems to have woken up on the wrong side of the bed this morning.
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September 2022 by Adamadis Anarch
They heard explanation for seals of a door for the trailer but didn't do anything about it for almost 2 weeks.They lied they gonna order seals. They put useless peace of rubber in the corner to say they did job.Pathetic service.As always, Penske has no good quality maintainance personal.I regret using Penske leasing program for Semi truck and trailer.Everytime there is a problem with simple understanding.
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September 2022 by Michael Kindt
one of the best Penske shops I've been in. they care about the driver. Penske break down just wanted to shove me in a loaner. they took my truck in and fixed it. these guys are awesome. saved me from swapping my stuff around.
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July 2022 by Lisa
I would just like to Thank Danielle with Penske of Jacksonville FL for her outstanding customer service. I am in North GA and have talked with over 12 Penske locations in 3 States today. Danielle was exceptional! Thank you so very much.
