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September 2023 by Gigi R
Excellent Service...Truck was clean and in great condition
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July 2023 by Jvee Jaliilah
Trash truck rental company! Not this location it’s not there fault. I had 2 bad experiences with them within a 5 day period 2 different rentals! I’m done and I do not recommend them! Use U-haul they don’t have hidden fees or pop up fees
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April 2023 by Heather M
I had to rent another truck from this location and had the opposite experience from prior review. This time they didn't have the truck that I reserved in advance, that was supposedly guaranteed. I ordered 2 hand trucks and 12 furniture pads, but they had 1 utility dolly and 7 dirty, bug infested blankets. It was difficult for the Home Depot workers to make things right when Penske customer service hadn't even opened yet. I had movers start the clock when I wasn't back with a truck yet because they didnt have my truck yet and this cost me an hour of paying for movers that only guaranteed me two hours of loading labor. So I'd say they do have trucks available here, but dont rent their furniture pads and maybe only use this location Mon - Fri. They let a lot of people down on the weekend.**different time: I had a very good experience with renting this Penske truck from the Home Depot at Regency. The truck was only a few years old and was comfortable to drive. I'd definitely recommend renting a Penske truck here. note: cruise control works to 70 mph and truck wont go over 75.
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April 2021 by Kimberly Williams
It wasn't a half so we were in and out we were able to pay cash which was perfect for us
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January 2021 by John Barone
Clean and reliable trucks. Easy to drive
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December 2019 by Vicky V
Very happy with the truck rental
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November 2019 by Malcolm Childress
I had to give 2 stars because the individual that helped me get my rental was quick and efficient. They also exhibited excellent customer service. If it weren't for her then i would give them 1 star. Penske company is holding my refund and telling me i have to wait an additional 3 to 5 business days to receive my $60 refund. I received my rental on the 07Nov19 returned ot on 07Nob19 and have yet to receive a refund. I spoke to representatives on 2 occasions. The first was yesterday 20Nov19. On this date i was told my refund was not posted but the woman was able to speak with manager Connor to correct this issue for me. They stated the refund will be in my about yesterday 20Nov19 or today 21Nov19. Today i call penske a lot more distraught and confused because i was told my refund would be posted but i have yet to see a dime. After speaking to Lisa M. Customer service rep, William Rock Retail manager and Dustin Dance District Manager, I am basically being told I'm delusional and that the money was already returned to me. Yes I'd admit they attempted to help by "posting the 60$ again" (in quotations because i never received the first $60) but say it won't post for another 3 to 5 business days which is absolutely absurd. They are literally playing with my money and my livelihood and expect me to continue waiting for my money. With this being said i wouldn't advise anyone to use Penske especially not the Jacksonville FL branch because of their lack of professionalism and concern for their customers. On a lighter note Uhaul deposits your return the very next day without any hiccups. They are a little more expensive but the total experience is 10 times better. With this being said shop wisely my friends.
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October 2019 by Adrian Walker
Picking Up a rental for our outside events this week. Courteous service.
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July 2019 by Mrs Missy
I was ripped off. I rented a truck at the Penske place on Lem Turner Road after my deposit it was only about $60. This place didn't inform me that I would be paying $275 for my truck for only one night. I'll be using uhaul next time. This place is a scam! *Edit* I called the customer service number for Penske which directed me to the local office. The nice guy that I talked to quickly resolved my issue and my refund is in progress! Thanks for the great customer service!
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July 2019 by Khira Chaput
We will only use Penske going forward. They are great. They had our truck, it was clean and ready. In and out service. When they didn't have our dolly they actually brought one to our home within an hour or so. Best place to rent a truck!!
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May 2019 by Melissa Vanette
I was ripped off. I rented a truck at the Penske place on Lem Turner Road after my deposit it was only about $60. This place didn't inform me that I would be paying $275 for my truck for only one night. I'll be using uhaul next time. This place is a scam!
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March 2019 by EVELYN MASSA
Awesome service all the time.
