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January 2024 by Nicole Arbour
I had a great experience with Pete on Sunday 1/21. He was great to talk to and got everything done quickly so I could get on the road. A nice man at 3 pm told me where to park and off I went. Thanks again!!!!
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September 2023 by Hjalmar Bermudez
Great ??
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April 2023 by Janet Wells
Costly but worth it... New truck and helpful staff... Closed on Weekends
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October 2022 by Richard Severtson
Outstanding service and customer care.
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May 2021 by Lloyd Michael
After a very bad experience with u-haul rentals I gave penske truck rentals a call they were very efficient and very professional I would definitely recommend Using them again. Denise was very professional and is an asset to the rental company
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November 2019 by Malcolm Childress
I had to give 2 stars because the individual that helped me get my rental was quick and efficient. They also exhibited excellent customer service. If it weren't for her then i would give them 1 star. Penske company is holding my refund and telling me i have to wait an additional 3 to 5 business days to receive my $60 refund. I received my rental on the 07Nov19 returned ot on 07Nob19 and have yet to receive a refund. I spoke to representatives on 2 occasions. The first was yesterday 20Nov19. On this date i was told my refund was not posted but the woman was able to speak with manager Connor to correct this issue for me. They stated the refund will be in my about yesterday 20Nov19 or today 21Nov19. Today i call penske a lot more distraught and confused because i was told my refund would be posted but i have yet to see a dime. After speaking to Lisa M. Customer service rep, William Rock Retail manager and Dustin Dance District Manager, I am basically being told I'm delusional and that the money was already returned to me. Yes I'd admit they attempted to help by "posting the 60$ again" (in quotations because i never received the first $60) but say it won't post for another 3 to 5 business days which is absolutely absurd. They are literally playing with my money and my livelihood and expect me to continue waiting for my money. With this being said i wouldn't advise anyone to use Penske especially not the Jacksonville FL branch because of their lack of professionalism and concern for their customers. On a lighter note Uhaul deposits your return the very next day without any hiccups. They are a little more expensive but the total experience is 10 times better. With this being said shop wisely my friends.
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March 2019 by Baymeadows Express Movers
Very dissapointed with these uscurpulous ladies @ C & L automotive. We rented a 26' truck from Penske on February 27th. Normally we go to home depot on regency but having no trucks available we were referred here to this Penske Franchised Location.
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October 2018 by john matias
There trucks need more maintenance
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August 2018 by Alex Underwood
Clean, fast and reliable. Penske has the nicest vehicles around town. They are worth the extra price for comfort and convenience!
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September 2017 by Keri McCarty
Very nice people. Always willing to help.
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February 2017 by Richard Cathey
It's a lot better than U-Haul they ain't no good...
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August 2016 by Janesha Austin
Denise was amazing at helping me get the best rate and savings on my rental. Very knowledgeable and pleasant. Will definitely recommend to friends and family. Not to mention the dog was super cute. Penske doesn't charge by the mile if it is "one way travel" (pick up and drop off at a differnet location in the same city) and it was about $185 for sat-sun. would have been over $300 had I returned to the same pick up location. Much cheaper than budget and uhual ( who only give free miles if traveling over 300 miles which is about $280 for my same travel window).
