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October 2023 by Jason DeLoach
Seems like everyone posting 1 star reviews was being disagreeable themselves. Bratty kids tearing up the place (unfortunately I see horrible parents that don’t discipline their kids all the time) and trying to go in before or after hours.I was treated really well, informed of bikes that would fit my needs and as soon as I sell my SUP I’m going in to purchase.
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May 2023 by E F
Awesome shop, got two girls bikes built for me in time for Easter. Thanks Aaron and team
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April 2023 by Penny Cowan
We bought my 9 year old a mountain bike a week before Xmas for almost $500. Since then, I’ve cut my hand several times putting the chain back on because it’s constantly falling off……Here we are first week in April and his entire back tire fell completely off.My husband brought it in to get fixed and he was given a bill for it. I myself went to pick the bike up and asked why there would be a bill of the bike is less than 3 months old and the gentleman told me “your husband told me the bike was lying on the ground and your neighbor walked it home. So that means your son is rough with the bike” …. I explained that my son is a scrawny 9 year old who ONLY rides his bike up and down my street & is NOT rough with the bike… ((but that it’s a MOUNTAIN BIKE and should be able to withstand a rough ride (which isn’t the case anyway)) and he gave me the worst attitude, told me “your right, your husband spent a lot of money” and gave me the bike.I had my 2 year old in my arms and he sat there watching me struggle to carry the baby, push the bike and open the door at the same time. Watched me struggle out the door as he ate his lunch.Put aside the customer service, but how about just being a Gentleman in general and open the door for a woman carrying a baby ? Oh.With that said, we will never return and give this place another dollar. & we will be sure to warn everyone in my neighborhood (SJF) away from this place.
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October 2022 by Alton R.
I really hate being someone who takes the time to write a negative review about a business, but unfortunately I feel like I need to. Avoid bringing your bike here for any sort of maintenance. I brought a bike I've attempted work on myself in a for a tune up, new bearings, brake and shifter lines. When I went to pick it up the gentleman who gave me the bike said they rode it for a "safety check" prior to giving it back to me. I rode my bike less than a quarter of a mile before the crank where they replaced the bearings came off. It looked like they stripped the threads that held that bolt in place. I told them about the issue and brought it back, and they assured me they would fix it. They ended up just putting loctite in the screw/threads. No attempt to actually fix the threads. Turns out, loctite isn't really the answer for a stripped bracket.... And on top of that, the brakes and derailed haven't worked right since I got my bike back from them the second time. Aside from the bike issues, the owner (or manager, whoever was working the front desk) of the store wasn't exactly the most pleasant or helpful person to deal with. I don't know if I just caught him on a bad day both visits or what, but it seemed like he didn't want to give me the time of day at all. When I first showed up with the bike he didn't even acknowledge me in the store for about 15 minutes, and was extremely condescending when I told him that I would like to have my bike fixed (sorry I was trying to give you money dude?) When I brought the bike back the second time, same thing. Almost like he was insulted I had an issue after they worked on the bike. I ended up shelling out more money for tools and parts, close to doubling my initial cost of fixing this thing. Still better than dealing with this place for a 3rd time. Seriously, don't waste your time or money here. There's way more knowledgeable and helpful staff at other stores in the area.
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October 2022 by M A
I brought an older, top-end bike for a tune-up. Instead of selling me expensive repairs, the owner advised that the cost of those exceeded the value of the bike. Such honesty and integrity deserve the highest rating!
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September 2022 by Tara
We had a great experience. The crew was so knowledgeable about the various bikes and helped us find exactly what we were looking for. We drove out of our way for this location and it was well worth the trip.
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May 2022 by Parker McLeod
José was brilliant. He was able to change out a rear cassette, chain, and tune in under 20 minutes for a great price. Fantastic service, kind staff :)
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April 2022 by John Smith
Excellent Bike shop Knowledgeable and gave good advice on my road bikes tire replacements. This will be my go to bike store from now one.
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February 2022 by Larry T.
Where do I start, walked in to this shop about a year ago, explained to them I wanted to learn more about road cycling. Tom and Gary invited me out on rides and took an enormous amount of time to get me to the point where I could ride an entire 30 mile ride with them and keep up. I went in expecting to spend a few thousand dollars on a new road bike, but they talked me out of it and showed me how my entry level REI bike could work for now. Customer service is outstanding! I am truly grateful for everyone in this shop. The culture with all the riders in this group is really inviting. Everyone is there to help you. Their depth of knowledge on cycling is overwhelming! Thank you all for everything you do!!! If you're looking for group rides stop in and ask them their schedule.
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February 2022 by T R.
Outstanding service we showed up a few minutes before closing. The young lady was very knowledgeable and shared her wisdom with my daughter We will be to make the purchase after my daughter builds up her confidence.
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January 2022 by Carlos V
Had my mountain bike serviced/tuned up recently. I had a followup question 6 weeks later on the front brakes, so I came back and spoke with Brian and he clearly explained the issue was with the front shock no longer holding a seal and modified the brakes to circumvent the issue at no extra charge. That's customer service !
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October 2021 by Chamu Vazquez
This place is awesome. I needed some shoes with clips and it was my first time and nervous. They let me borrow some shoes to test it out and see if I liked it and could ride. They adjusted me without asking after seeing that my seat was not properly suited for my height. They did everything that the shop I bought first bike was supposed to do. They went over and beyond for me. They are vets themselves and take care of everyone. No one left behind mentally even in the bike shop. This is why I drive 3 hours 1 way to buy from there. Just got my new bike and new shoes from them and won’t go to another shop. Thank you for taking care of me and my family.
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October 2021 by John R.
Great place, went in to pick up my bike and randomly brought in my sons bike after he had broken the back wheel the day before. They took the bike right then and there and repaired it and didn’t even charge me. Thank you!! Highly recommend!!
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August 2021 by Antonia Donnelly
Great service!! They saved my ride today after I flatted-out after only 7-mi. They checked the wheel, replaced the tube and got me back out on the road to finish my workout . So fortunate to have this shop close to my typical route.
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August 2021 by lign Good
Fantastic repair shop. They have fixed both my bikes several times now and keep me on the road. Not the place for idle chit-chat, but professional and competent and highly recommended!
