-
July 2024 by Karen Rodney
I can not log into my online account and I have been calling for about 2 weeks now, i go by the office which is always close, I left notes on the golf cart for someone to call me so I can pay my bill before the due date on 6/22 it's 6/28 and still no one called. I had to move out on 6/27/24 and I cam by today 6/28 to settle my bill and the office door is open a d I am called outand still no one to assist me. Just plain bad customer service. Worst experience ever and as a military family I have use alot of storage and this is the worst
-
July 2024 by robyn williams
THIS PLACE IS STRAIGHT TRASH DO NOT RENT HERE!! OUR STORAGE WAS BROKEN INTO 3 TIMES-THEY HAVE NO CAMERAS NO LIGHTS AND THE PEOPLE THAT LIVE THERE HELP STEAL YOUR STUFF DO NOT LEAVE YOUR ITEMS HERE
-
June 2024 by Christine Boos
If I could give this place zero stars, I would. BEWARE!!! I rented our unit online 5/14. Today, (5/23) we tried moving our items in to our reserved unit (C025). When we got there and lifted the unit door, there were items already inside. My husband tried to call the office several times. During one of those times, a homeless person came around the corner and started yelling to get away from his stuff, that is his HOME! My husband and I both tried calling and texting several times and went to the office door and knocked with zero response. Their contract states absolutely no refunds for no reason, so we're out $90+ for nothing. My family has rented from them for years, but I called them all and told them of my experience. If you currently rent from them, beware of what is inside of the "secure" facility. So disappointed!!!
-
June 2024 by Amanda Moore
My family was rented a unit that had a man LIVING in it! What kind of business does this? The negligence is unacceptable. This man saw my brother opening up the unit he paid for and came running over saying it was his HOME. This man could have hurt my brother or young nephews who were with him. My brother called and called the office but shockingly no answer AND the voice mail box was full. This type of business clearly doesnt care about the safety of their patrons.
-
January 2024 by DK after dark
If you rent from this junkyard without reading all the reviews then shame on you!!!! Shame on me for not doing so beforehand. You have a guy who sits in the office doing paperwork and a woman who appears to be on drugs or have some sort of medical condition who actually handles the units outside. All i will say is i have retained an attorney due to the fact i showed up one day locked out out my unit to discover my items stolen in addition to them moving someone in due to negligence on how they keep track and do inventory on the units.....stay tuned for the update
-
August 2023 by David P
TOTAL SCAM! THIS PLACE WILL RIP YOU OFF! THEY DON'T ANSWER PHONE CALLS, THEY DONT RESPOND TO EMAILS OR TEXT! THEY WON'T CANCEL YOUR ACCOUNT, THEY JUST KEEP BILLING YOU! IF YOU ARE LOOKING FOR A DUMPSTER FIRE, THEN THIS IS IT, RIGHT HERE!
-
May 2023 by Tara McFadyen
Terrible!!!! I rented a unit a month before my college student ended her school year to store her stuff for the summer. The unit I had been paying on had a lock on it from somebody else. The owners don’t respond to phone or text messages. You clearly get what u pay for! Spend a little extra for a nicer facility. We went to Cube Smart and had a great experience.
-
February 2023 by Leecy Brooks
I live across the street I'm getting ready to relocate I thought about using them because Of the convenience but after reading these reviews i seriously doubt I will And I'm wondering how this place is still in business and needs to be shut down
-
December 2022 by Jacquelyn Love
I have not been able to get in the gate since before Thanksgiving. I have left voicemails, text messages and no one will call me back or fix the code. I can’t even get in to get my stuff and find another storage place. The garbage stacked in the front makes the office look like a dump. Very disappointed
-
November 2022 by Beverly Fields
Run fast and far from this place. You empty your space, tell them you have vacated and they draft your account anyway, The office is never open and the phone is never answered. We were promised a refund yet it never happened. We had to dispute it with our bank and they reimbursed us but we had to get a new card so Monument couldn't draft our account anymore. If you look forward to this type of interaction with a business, use them. If you don't want to deal with a company that has no clue how to run a business, rent from a reputable storage facility. My next letter is to file a complaint with the BBB. Quick update with the BBB. I went to file a complaint and was absolutely astounded by what I saw. The BBB will not rate this company. Their rating has been revoked. They have a long list of complaints just like mine and Monument didn't resolve most of them. They just ignore them. All of those 1 star reviews shown at the top of their Google reviews are spot on.
-
October 2022 by Doug Eberhardt
They never answer the phone, never call you back, office door has been locked during business hours on multiple visits. They cannot be found on the property when they don’t answer office door or phone
-
September 2022 by Angie D.
This place sold the contents of my storage unit for non payment only problem is I never missed a payment and have email receipts for all of them. By law I should have been notified and received a letter in the mail. My son went to get my furniture out and the lady at desk said they sold wrong unit by mistake. No one will answer phone at this business so you need to go in person. This place is a joke and the woman who runs it is clearly on drugs. Do not use this place!
-
August 2022 by Thomas Pulliam
I would give this place a zero star if it was possible. You cannot ever get them on the phone. The place is junky looking. I’ve taken my equipment out of there for two months now contacted them three times letting them know to cancel and I’m still being charged and cannot get this resolved
-
August 2022 by Michelle W
No one never there to answer the ph and I'm a current customer who need my access code been paying and for months I been emailing them and they refuse to email me bk or answer no one never in office at the operating times neverand I still need my access code
-
August 2022 by Vickie D.
Nice self storage facility and close to home.
