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February 2024 by Robyn L.
Went by this store on my way home from work. I told them the issues I have been having and that I needed to purchase a new phone. I stated I did not want to spend no more than $300 for a new phone. The lady then states I have two phones - one is $439 plus tax plus activation and the other is $599 plus tax plus activation. I said I am not paying $500 - $600 (more than that) for a phone. I left the store. I went to the store on Merrill Road and spoke to the lady there and she was able to get me the same phone that the Beach Blvd store had for $599 for $345 out the door. I do not recommend this store as they will try to rip you off.
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January 2024 by Damian Rodriguez
Erica from the beach and university location was AMAZING!! She acknowledged my situation, was empathetic, and then pitched me the value I was in there looking for. Wonderful customer service and ownership. She spoke with 2 or 3 different people from different departments to ensure I walked out happy. Thank you so much Erica!! Happy new year!!
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November 2023 by Graciela Hernandez
Excellent treatment, they like to help people, all the staff especially Erika.
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March 2023 by Mirenda Williams
I had Lost phone went there bought a new one for $125.00. My receipt on my text said thanks for paying 23.00.:why
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November 2022 by Pat Smith
The one that I normally go to on Beach Boulevard no one can speak English I feel you need to bilingual staff in some of these stores that's why I couldn't give you a high rating
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June 2022 by Katlynn Sherman
Jamieka was very helpful, 10/10! I had to change some things to my account and she answered all of my questions and was very patient with technical issues I was having. If I need anything in the future, I will be sure to come back to this location!
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August 2021 by MegaMan X
I have went there a few times recently and the lady in there was very helpful, fair, honest, and professional. She is the customer service of 'Metro by T-mobile'!
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May 2021 by Larry Jackson
Very helpful staff at this location.
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March 2021 by Wil' Balright
The store was locked up when I was there.
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February 2021 by michael johnson
good service right now reacting a letter for cooperative for china wish helped me a lot with my phone this morning gives me excellent upgrade price and also got my Daughter a phone too love this place from now on so many good deals in this store definitely coming back soon to get my wife a phone too
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February 2021 by Heather Esposito
Love coming to this location, always a pleasure talking with the associates!
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February 2021 by pedro guadalupe
excellent service
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September 2020 by Christie Brewer
Hispanic female representative did not inform me of available upgrade options. I paid $100.00 cash and $50.00 on my card only to find out she pocketed my cash and sold me a phone worth $59.99. I was never provided a receipt for the cash part of the sale. By going to the HUB store on Atlantic (where i received great service) the only financial trail of my purchase was $21.85 for a device transfer) I was advised to go back to the store and call the police. They had no cases or screen protectors. She blamed it all on Covid-19. Upgrade sales are final so im stuck with a terrible phone and in 48hrs ive already dropped and shattered the screen to a phone that i bacically have no proof of purchase. By far the worst service ive ever received. She also vaped during the entire sale. Completely unprofessional. Beware of this location. I can only hope that the manager cares enough about his store when i make it there to address these issues.
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September 2020 by pete poulos
Very helpfull and knowledgeable.
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July 2020 by Tamela Carver
Great service and sales. Knowledgeable of phones and always works with your budget.
