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September 2023 by Bruce “BB” Ballehr
Room for efficiency improvement. I don’t know this process very well but seems like a staff person will wait on a customer or two then disappear. The average number of window personnel I see working is about 1.5Long lines at times.
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August 2023 by Jessica W
Short-staffed so there are wait times for meds to get filled.
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August 2023 by Jessica Walker
Short-staffed so there are wait times for meds to get filled.
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July 2023 by Donna Waters
Michael and Rebechah helped me with all my prescriptions
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May 2023 by SV
Rude & goes out of the way to not help patients.
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March 2023 by Robert B.
I need help diagnosing if my wife has a personality disorder. Mayo Clinic came up as the best rated source of such patient care. I filled out their mental health form and submitted it. They set up a phone consultation on March 16 at 9AM and reminded me by text 3 times. They did not call me and when I called them they told me they discontinued that patient care service in June of 2022!!! I see their reviews are very mediocre on Consumer Affairs. These are terribly incompetent, useless psychiatric services. Do not waste your time with Mayo Clinic. I guarantee you disappointment and in my case more damage to my already fractured marriage!
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March 2023 by Paul B.
We recently relocated to Jacksonville and needed to find a preventive/general cardiologist. Using the US News and Reports Best Doctors I found two cardiologists that looked very good. Unfortunately they were both associated with the Mayo Clinic. When I tried to reach out and make an appointment, much to my surprise the Mayo Clinic "screened" me. I was told that the two cardiologists that I had chosen had no appointments for the next eight months! When I asked if there were any other cardiologists available they told me the same thing, no appointments are available for the next eight months with anyone in their cardiology department. In addition, they do not keep waiting lists. It's very hard to believe that there were no appointments in the whole hospital. Very puzzling; perhaps it's because one of my two insurances was Medicare.....
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January 2023 by Gary G.
The Mayo Clinic is the best hospital for my FAP condition and Dr Douglas Reigert Johnson and Dr Victoria Gomez both are gastroenterologist there are my doctors at the Mayo Clinic I Highly Recommend them they are specialists doctors with colon problem pancreas problem gastric problems FAP which is many many many polops in your colon area which I have it's called FAP I been with Both Doctors at the Mayo Clinic for 6 years they are phenomenal in there field Thank You Dr Douglas Reigert Johnson n Dr Victoria Gomez I highly recommend them and the Mayo Clinic my name is Gary Golia
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January 2023 by Poorvi D.
Seamless process and a large, clean, efficient facility with happy employees and doctors who take their time. Very good and receptive support staff. The portal messages are easy to access and are responded to timely. Scheduling is efficient and easy. Parking can be difficult but it there are several lots/garages. there are shuttles from nearby hotels as well. Overall, a refreshing medical community that is doing great work!
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January 2023 by Frank F.
after reading the negative reviews here maybe I was lucky they "have no appointments to offer " for their neurosurgeons to consult on my case .They "have no appointments available for the forseeable future ". Yet they make you fill out online appointment request with tons of information. I found the person who called to tell me this very uncaring and arrogant .
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January 2023 by Nick O.
A lot of times, a indicator of how care is going to go, actually starts with the professionalism and competence of the receptionists. Here, they are great. Extremely helpful, and they consistently tend to go the extra mile and do the extra little thing to help each and every patient.As I suspected this level of care and going the extra mile for the patient extended to the technicians, the nurses, and the doctors. This place has a good reputation for a reason. Very well run ship married with each staff member encountered showing great individual effort and initiative to provide the best care for each step.
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December 2022 by Jodie Lynn Johnson
With five visible assistants in this pharmacy, the efficiency level needs improvement. Not sure if protocol states wait times >1 hour but it seems an extreme wait for a script NOT requiring countig pills. My appointment took less time.
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December 2022 by Steve B.
If you are considering Mayo Clinic's Executive Health program I would advise against it. I was in the program for 25+ years, but once I turned 65, they lower your status and put you on a waiting list to get scheduled. I'll be dead and buried before I get off their waiting list
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August 2022 by __
My mom has surgery on her knee May 20th, 2022. We got there 4:30-5am. When she was done with everything, the nurse called me & told me she would have 5 scripts that needed to be filled. It took maybe 30-45 mins & we were out. Wish every pharmacy performed the way Mayo Clinic Pharmacy does. But, that’s what sets them a part; and why I will keep coming here. The techs were amazing, nice, friendly, informative & caring. Thanks for all you do!
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July 2022 by Mark R.
The five stars go to Louis the driver who took us from one side of the campus to the other. His compassion for patients and his assistance with helping me get my parents on and off the bus was GREATLY valued and appreciated!! Louis is a true role model for patient -centered services! Thank you Louis!!!
