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December 2023 by Terri Poster-Taylor
Kristin was great! From the moment I walked and was greeted by Kristin and Mark, through the process of trying different mattresses, showing me options, understanding my budget and finding me the right combo of mattress and platform, this was a great buying experience. I did go over budget by $500, but I really believe I got the best bed for me. Mark was great by helping me understand adjustable bed platforms and finding me the right one at a great price.
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December 2023 by Debora Wilson
Joel was very knowledgeable on all the products. He made the whole experience easy and comfortable. Peter was very personable and made the checkout enjoyable. I'm not going to be shopping around anymore for pricing. This is my go to place from now on. If your looking for a place with great customer care and very fair pricing, Matress Firm is the place to go!
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December 2023 by Stephanie Sells
Kristen was very knowledgeable, personable and helpful. We had 2 different sets of needs and she was able to shift back and forth between both of them to help us. She made sure we got what we needed and wanted. Thank you so much!
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December 2023 by Roxanne S.
Be careful if you add foundations to your clearance King size mattress, the computer system automatically prices the foundations at 0$ on the receipt even though they actually cost $200 each for a total of $400 as a " clearance package" even though I paid full price for them. I need to return the foundations and was told they have "no value" and I should sell them on Craigslist. I was also lead to believe that the $129 warranty would reinstate the manufacturers warranty. It does not an is pretty much worthless. $529 + tax down the drain? Unacceptable.
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November 2023 by Trish Verrusio Mcbride
Mark is the one and only reason we made our purchase today. From our initial call to the store Mark was very professional and patient with us. Mark is a true professional who made us feel that he was genuinely looking after our needs. We will highly recommend a purchase through Mark and appreciate his service. Trish & Chuck
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November 2023 by Melissa Davis
My husband and I walked in and immediately we were greeted by Joel. He was absolutely amazing! No high pressure sales tactics. He was incredibly knowledgeable about what would work best for my health issues. Not once did he try to up sell anything. We walked around and I tried different options and my husband and I settled on a beautiful, very comfortable mattress, with an adjustable base. The price point was good for us. We are excited to get it Saturday. Delivery and hauling away our old stuff was a great option. The store was very clean and organized and we were offeref finance options, that work well for us. Joel was very personable and friendly. High recommend!
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November 2023 by Judi Bakos
Went to Mattress Firm Clearance Center in Mandarin today. Walked in and was immediately welcomed by Kristin. I knew what our budget was, but that was pretty much all I knew for sure. Kristin had us try a few beds and started wheeling and dealing! All said and done, we got the best deal, more than we expected and for less. We even got two twin mattress for the kids and still came in under our budget. Kristin and I believe Mark? Were also extremely patient with our overly excited and active kiddos. Amazing experience. I will be recommending them to anyone looking for a new bed.
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October 2023 by Matthew Mayer
We worked with Kristin at this Mattress Firm location and were very happy with her expertise, suggestions, and patience as we waffled back and forth for a couple of hours. She never pressured us in one way or another and just provided input when asked - very nice not to have a high-pressure sales person for a large purchase. Furthermore, I wanted to highlight the teamwork that the other employees demonstrated while we were there (total of 3); they worked with each other to answer questions that the they weren't sure on, used teamwork to look for stock at other locations, and all-in-all, just worked hard to make sure we got the best mattress & frame set that we could for our money. Very pleased and highly-recommend working with this Mattress Firm team.
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October 2023 by Teresa Hill
The staff at this store was great, specifically Kristen. We went in to purchase a bed for my Dad to move to assisted living. Kristen was very helpful to show us all the mattress options and informed us of the option for a special bed frame that would help my Dad getting in and out of the bed. In addition, she was helpful in getting us a nice discount on our purchase. I would highly recommend purchasing a mattress from this store.
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October 2023 by Frank Nigrelli
This Mattress Site is phenomenal. Knowledgeable, pleasant, accommodating, ... Glad that they had "PURPLE" line of products ... even though we didn't purchase ... but they had a complete line of other manufacturer's products and we found one that suited our needs and within our budget!
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September 2023 by Slemmin S.
Went here for a foundation for my sister. Peter greeted us and showed us options available with simple, helpful descriptions.Found exactly what we needed at a very reasonable price. Peter loaded the item on the truck for us. I definitely recommend this place.
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September 2023 by Helen Vestal
My mattress shopping experience at Mattress Firm was very good... I gave my sales representative information as to what type of mattress I had been using and he was able to direct me to several good alternatives, citing the various specifications and type of lying down feeling one could expect. After lying on 2 of those mattresses, I chose one that seemed to feel the best.
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September 2023 by Christina Vercruysse
Mandarin area in Jacksonville FL. Kristen, Joel and Kendrick were all wonderful! Since we went in several times to test the different brands to narrow down what we wanted, each spent quality time we needed to make a definitive selection. On one of the 3 trips, we took one of our own fitted sheets (highly recommend to bring with you to lessen your trips ?) to ensure that they will fit. Each of them were very thorough about each of the mattresses we were looking at and answered all of our questions that we had. Highly recommend Mattress Firm. There were NO pressuring tactics to buy which is always a turn off for me when trying to buy something of importance. Thank you all, much appreciated!
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September 2023 by Jeff Gunter
Kristen was extremely helpful and knowledgeable about their products. She very clearly worked through my needs and wants and offered products that fit with what I was searching for. I bought myself and my son new beds and even got sheets and mattress protectors as she was able to offer such good deals on it all that it really didn't make sense not to buy. Got everything I was after and got out the door after taxes for what I was expecting to spend on just my bed. She was very pleasant and very helpful!
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August 2023 by Katie Kruse
Kristen was an amazing sales person but also gave us very sound advice and information. She was honest with us and didn’t pressure us. She was very friendly and made the experience fun. We had tried 3 other mattress places and she was able to give us the best deal out of all of them. I would recommend going and seeing her for a new mattress.
