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December 2023 by Jessica Perry
They make it very easy to come out and volunteer. They are very welcoming, patient, and friendly. A great experience if you are looking for ways to help your community.
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November 2023 by Armand L Lavallee Jr
I'd like to be able to give this place a 5-star rating but with the unprofessional demeanors I experienced I'm sad to say that I can't. I'm not one who complains readily. My patience is great however it does have a limit. First off I have to say that I'm sure efforts were put forth. My therapist was awesome. He listened intently about the issues I had with LSS and CAN Community Health Center. He was compassionate and I enjoyed him. I wish I could have had a better experience getting an Uber to my appointments but that problem still persists so I dropped out. My case manager as lovely as she is finds it difficult to understand why I place my confidence in her, especially in a case where I was being threatened and physically assaulted by my landlord. She couldn't understand I wasn't asking her to get involved for any mediation or anything I just needed someone to know what was going on. She messaged back she would have to block my number if I messaged her again. Compassion no, confusion maybe, but an ounce of empathy goes a long way when someone is in danger. Yes the police were called. Three times. I can take out a restraining order or injunction as it's termed but it's Veterans Day and government offices are closed. Monday is the earliest and it's three days away. I would have hoped for a different response. I asked her to drop me off the client list. The staff at LSS are unprofessional at best. They seem to have a lax attitude and nothing is urgent. One of them made an unusual comment which I believe was directed at my partner. I won't repeat it. It was just very odd and I was in somewhat amazement of the audacity it presented. I kept my mouth shut in order to evaluate the circumstances. When I came to a conclusion I wish I had retorted. It was well out of the professional spectrum. It was just a few things that irked me about the operation but it was enough to make a decision of dropping both LSS and CAN. The partnership is disorganized and uncommunicative. The case load is either too heavy for both to handle or just a lazy and seemingly uncaring environment. The attitude amongst some the staff is unacceptable. There are staff members who are definitely admirable however too many I dealt with that have standards that they definitely need to work on. A sensitivity course is something I highly recommend. There's nothing worse than trying to navigate the system with less than qualified support. Compassion is not they're specialty and for this type of position it is imperative. I have taken into consideration all of the aspects of my services there in order to come up with what I believe to be a fair and unbiased opinion. I also had to be honest. I am certain I've met my goals. They get a C+ to B- in my book. My apologies but that's how I see it and I'm being totally generous with my views.
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October 2023 by Yanella Perez
The PANTRY FOOD staff,are so kind,amazing people, but always they are like that , since more than 5 years ago.
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September 2023 by Евгений Евгеньевич
Great people!!! Especially I want to thank Svitlana Tkachenko, whose professionality and dedication to work helping me with an adaptation in this country. Thanks to her it passing less stressful and I can feel a friendliness and a care even just arrived and stayed so far away from home.
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August 2023 by Vickie Eichelberger
Such a great place to go, not just for food but for other help you may need
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July 2023 by Diana Jones
The people that are really nice and caring Thanks
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July 2023 by Gilberto Verrier
I want to give special mention to Beatriz. She is so good and knowledgeable at her work there. Giving assistance and help to refugees, explaining always how it is the complete process for you as entrance refugee in US. I just give 5 stars for these reason. Thanks to Beatriz I have been able to receive all my benefits and understand every step I should follow as new refugee in US. If it weren't for her, I wouldn't have done anything. Thanks a million of times to this woman. ?
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June 2023 by Paradox smith
Lady on the phone hangs up on you instead of helping. Way to stay classy.
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June 2023 by Jerry Harden
I'm have recently moved to Jacksonville, I'm retired living on a very limited income. I have my wife whom has disabilities we have 3 kids with us, one which is disabled. We visited Lutheran Social Services food bank. They so kind and helpful to me and my family in our time of need. Thanks so much.
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June 2023 by Виталий Левченко
We are refugees from Russia and we were denied help in finding a job, we did not ask for free food, we did not ask for financial assistance.
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June 2023 by Sheba Is Real Yisrael
The staff is caring and helpful.Special thanks to Mrs. Green
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May 2023 by Lisa Snow
I am impressed with the organization of the experience dedicated people. They are truly there voluntarily to help people in need. They have a great way of giving appointments online in advance. Instructions to get a ticket for an appointment is very simple and save your alot of time. I also give you exact instructions on where you were to go exactly where they are located in the regency square Mall. I highly recommend visiting and meeting these lovely people.
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April 2023 by Doug Hass
My payee work's here Lillian olive good person
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February 2023 by Robert Hershberger
Lutheran's is a great place they offer many resources for those who are homeless those who have disabilities they offer of food bank everyday Monday through Friday you can go once a month it's a really great place if you are local you should get to know your Lutheran social services
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February 2023 by Daniela Obando
Couples weeks ago the services at church was great especial the lady in Spanish help ,but now no body help in Spanish ...that lady was a awesome person and great services.
