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January 2024 by Dan Stovall
STOP!! DON”T DO IT!! Do NOT use Jim’s Custom Refinishing!! Our son’s car was rear ended and we took it to Jim’s on April 28th. It was finally repaired and ready for pickup on Jan. 24th! That’s right 271 days later!!! Almost 9 full months!! We heard every excuse, they needed parts, they had the parts, they needed parts again, they had the parts, they needed more parts again, the parts they had didn’t work. They had covid 4 or 5 times and couldn’t come to work. They had the flu 4 or 5 times and couldn’t come to work. They couldn’t figure out how to fix it so it went to the Lexus dealer for about a month. We were told they would call or text us with updates and didn’t unless I sent repeated text messages asking for updates. The pictures I have uploaded are the vehicle on October 10th, 6 months after they had the vehicle. After we picked of the SUV and drove it we discovered that part of the front wheel well was not fully attached! Don’t worry we will fix it ourselves because we don’t want the vehicle gone for a moth while they try and put 3 bolts in to fix it. Again, if you don’t not have your car for almost a year I would recommend NOT to use them.
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January 2024 by Tyhisa Laster
They did an awesome job on my 2021 Chevy Colorado. It looks brand new!!! They aim to please…When Jim says he loves what he does… he really means it and let’s not forget his amazing team that also loves what they do too. Great group of guys. Very satisfied and thanks again for your hard work AND time!!!?
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January 2024 by Kneeland Munson
I drive from intown to get cut here. Friendliest place I've been, clean, best cut here...and I'm picking. You won't regret it!
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December 2023 by veggiekfb
If I could give zero stars I would. We used this company in May to fix some damaged paint spots on the hood and other parts of the car. When we picked up the car it was difficult to see how it turned out due to the rain and bad lighting. When we returned home we could see how horrible it looked. It was bubbled and the color didn’t match, and there was silver overspray all under the bumper on the back part that has air intakes. We called Jim immediately and he was very pleasant and said to bring it back and he would make it right. We brought it back a few days later. He told us that removing the bumper was not part of the original scope so if we wanted him to repaint the the overspray (which he totally denied that he would did, yet the car had never been sprayed before) that would be another $500. Out of complete frustration we agreed to this. When we got the car back it was still not right but we were so frustrated and upset that we just ended our involvement with Jim. It’s Ot was clear that no matter how many times we brought it back it would not be done professionally. I wouldn’t recommend this company.
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November 2023 by Michele Smith
Extremely upset with this company. Would NOT recommend them.They quoted my grandson $1200-$1500 to complete a paint job. Also, during the inspection of the vehicle, Rick, one of the techs, noticed a small dent. He notified my grandson about the dent and stated if he wanted to repair that as well, the cost would be $1500, and if pays cash, would be given a discount.When the car was ready for pickup, was then advised the cost would be $1800 by the owner. This was NEVER agreed upon, nor did they get approval for that amount. He was advised the max would be $1500 (paint & dent repair) with a discount if paid in cash.Upon calling the owner, he was extremely rude to my grandson (conversation was on speaker phone) and that Rick advised him of the $1800 (which he did not) and had an attitude with him. My grandson kept trying to explain to the owner that since he himself owns a business – when he gives his customers an estimate, you must stick to that estimate and if it going to be more, then notify the customer for an approval.The Manager of this company told my grandson NOT to tell him how to run his business and he will do what he wants with his customers. This is EXTREMELY unprofessional. I would advise ANYONE WHO GETS WORK DONE HERE, get it in writing the estimate you are being told so you can have LEGAL documentation of such. Also filed complaint with the BBB. DO NOT GO HERE!! Warning... Don't want this to happen to anyone else. Everyone works hard for their money, to have a company take advantage of them.
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October 2023 by Anonymous Cat
Jims custum refinishing is a fraudulant business. They took 6 months to return an incomplete, twisted car. The car was never right aftwr the accident and had multiple missing parts. The paint matching was terrible and they did not install parts they agreed to call. When you call and try to ask for an update you get the same run around over and over I would not reccomend this place to my worst enemy
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October 2023 by Ed Parsch
This is a great body shop. They do body work and painting properly. Their price was fair and they delivered on schedule. It is without reservation that I highly recommend them.
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October 2023 by Lisa Caffey
Went here off referral to fix my sons car after an accident. He had it from March-August!! One excuse after another about incorrect parts coming in and poor workmanship which needed readdressing. Wish I'd let insurance co. total the car. It was never right again.
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September 2023 by Gail Shank
We recently took my 2013 Buick Verano to Jim to have the hood, roof and trunk repainted due to oxidation. We were quoted a fair price and timeline and he also agreed to fix my clouded headlamps. I was honestly unsure that the headlamps could be fixed. The paint was a perfect match and my headlamps sparkle! I am completely satisfied with the finished product! My car looks as it did when I drove it from the showroom!I recommended Jim to anyone who needs work done on their vehicle.
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September 2023 by T Shrack
Someone scraped the side of my car, looked awful. I took the car in and was able to leave it that day, they even gave me a ride home. It was ready the next afternoon! They had fixed everything and it looks perfect. Great people, fast service and fair prices.
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August 2023 by Jada A.
Showed up to Jim's shop around 3pm so I could get an estimate for my car repairs and despite the site saying his shop closes at 5:30pm he was not at the shop at all. Somebody next to the shop claiming to work with Jim said they could look at it for me, popped my hood up and then refused to tie it down for me the way it was found and then kept saying how I shouldn't drive with it like that as if I didn't know the obvious and he was going to pay for a rental for me. Would not recommend whatsoever. If Jim is not there do not let anyone else claiming to work there tough your vehicle.
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August 2023 by Abigail W.
Quick and friendly service at a great price. Thank you Jim! Would recommend to everyone.
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July 2023 by Tyler Gates
Found this place through Google. I scratched up my new X5 trying to remove some grease. Pulled in on a Tuesday morning and he had my car looking as good as new in 20 minutes for a fair price. Did a great job! Highly recommend!
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March 2023 by Andrewloy Jemmott
Recently I backed into a heavy still pole and received damage to my car. Weekly I detail my car, so if a scrap or scratch gets on my car - I am hurt. After obtaining a bid from an auto dealer, which was HIGH, I deceived to locate a repairman for my car that I had previously thought about; for some reason on St John Bluff Road. Best Googling I ever did and the hands on approach to getting the look back to my car. The professionalism, friendliness, and perfection to detail that I received on my car is second to none. Give Jim’s Custom Refinishing a call ???? for your job.
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March 2023 by Kathy Baum
Awesome job, Fair price, Great communication. will definitely be back!
