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December 2023 by Susan Wolfe
Quite possibly the worst Customer Service ever at any banking institution I’ve ever dealt with you never get a call back. No one answers the phone you’re sent to deadlines where no one’s answering calls it’s beyond ridiculous I don’t recommend this bank to anyone.
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September 2023 by Law Jenkins
I was impressed by the intimacy of the Credit union I recen that account with. The service was excellent, and the staff was knowledgeable. Helpful, kind and friendly. You should take the time to explore
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August 2023 by Denise Dawson
My experience was simply awesome !!Marissa was professional aware of clients members and a pleasant personality.
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August 2023 by Georgia Gullatt
I just want to say that I appreciate the way everyone takes care of me when I come here because I am going through a lot. Tammy and Marissa are amazing.
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July 2023 by Patris LaShun Wright-Kitchen
The staff at the Dunn Ave location was top notch. They were quick and thorough. There was a glitch in the system they had encountered before which cause the process to be delayed. I apologize that I don't remember their names but I can describe them. The first person was a white, older female who took my initial information. She then handed me off to a young African-American female with braids who finished the process. They were pleasant, professional, and made sure the process was completed before they closed at 1. The young lady called me back to walk me through the electronic signing as promised. I was very impressed with the service I received on Saturday, June 17th.
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July 2023 by Taneka Perryt
I had the best experience. Angel was able to open me new accounts and I was able to get a 6 month CD for 6%. All of the ladies were so helpful and I appreciate all they did to ensure my needs were met.
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July 2023 by T Sheppard
While at the Dunn Ave. location, the bank representative was very short and confrontational as I was opening up an account for my minor. The conversation became very unprofessional and challenging to conduct business. We were expecting a great experience for my daughter; however this experience turned out to be a total nightmare. Being combative in the presence of a minor displays lack of professionalism and lack of knowledge.
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July 2023 by Kimberly Ashley
Angel helped me today and she was so friendly, personable and professional. All the staff is great! Love the vibes in this branch. Keep it up!
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May 2023 by Sharon Cribbs
My Father recently passed and I went to Jax Credit to take the death certificate on a joint account the he and I had. Everyone was very helpful. Today I went to what is now Radify to open a new checking, add beneficiaries and a joint sign or. We also open a 23 month CD. Everyone was very nice and helpful, especially Debbie. This was the Dunn Ave. Branch in Jacksonville, FL. Mary Sharon Cribbs
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May 2023 by homer leonard
I went into the Dunn avenue branch, never saw a credit union or bank set up the way this one is. It's kind of neat! Very friendly, fast service. They opened me up a checking account, to go along with my savings account and my car loan. I could not have been treated any better! Nor it could not have been done any faster!
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March 2023 by Charles B. Gervin
The lady that helped me was nice nasty wasn’t helpful! She was trying to get me to put my money in a CD but she couldn’t answer my questions! Who does that! An she was unprofessional with her answers! Next time I will just wait on the manager! She seems to be more of a ppl person!
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March 2023 by Saundra Rohman
We got our loan through very fast and painless. Super happy with this credit union.Catherine "Kat" did a great job following up and getting our loan completed. Thank you!!
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December 2022 by Azuki The Cat
I will not be returning to this branch due to the unprofessionalism of one particular manager. Additionally, this location seems understaffed and wait times can be quite long. Do yourself a favor and choose a different bank.
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December 2022 by James Sumpter
It was a pleasure doing business with Jax Federal. Ms. Speckner was very pleasant, informative and professional. Thanks
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December 2022 by Scott Hamilton
The Northside branch is outstanding!!My credit card was late in arriving at the end of November. Marissa made it happen, my card arrived in time, so I could travel the 1st weekend of December!Marissa is JAXFXU Rockstar!!Thank you!!Scott Hamilton
