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April 2024 by rachel weinstein
I am majorly disappointed with this firm. I called for the first time almost 2 weeks ago to become a new client. The person answering my phone took my name, number, and email address and said someone would reach out to me. Days later, nothing. I called again. The person answering had none of my information in their records..I gave my information again. Days later, nothing. I called again. Was told my information had been given to "Mohammed", but he had never contacted me. They put me through to someone named Max. He was apologetic and I was told the owner would email me with a way to schedule a consult. Days later, still nothing. I'm done. If they don't need new clients, new business and my money, I've successfully found several other firms who will. Every other firm I reached out to called me back within 24 hrs, so I will go with one of them. The Forde Firm has shamefully bad customer service.
In reference to this posted reply I got: "Hi Rachel - sometimes our e-mails go to SPAM. I don't know if that is the case with you; however, two weeks before the tax deadline is a very busy time for all firms. I would be happy to talk to you about your experience as well as how we might help you.". I did not email. I called. Repeatedly over an almost two week span. You say that's a busy time in tax season? Of course it is. Yet, every other firm I left a meßage with called me back within 24 hours. I'm giving my business to a firm that doesn't make excuses and cares about 1st impressions. (I actually called 3 separate times, so your firm had THREE chances to respond. I also let the person who answered the phone know that I had filed an extension already so I was not in a rush to actually get my taxes completed. I just wanted a return call.). Your firm failed miserably. As the owner, you are accountable for what your team does and doesn't do...and you were the one I was repeatedly told would be reaching out to me. I hope you take this feedback as the nudge you need to do better.
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January 2024 by Nick Freeman
Im disheartened by experience with this organisation. Overall my impression with the Forde firm is that they just don’t care.Over the past year of using their services I’ve been passed around to numerous CPAs within the company , have had my emails ignored, have had untimely tax filings and when asking direct questions regarding specific tax code was met with arrogance, deflection and passive aggressive responses by the owner and her bookkeeper. I wish my experience had been different because they are decent people but I can not recommend this business.
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October 2023 by Richard Reep
Excellent, reliable work
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October 2023 by Ron Kirsch
Very comprehensive approach. Good communication along the way. You are a trusted partner.
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June 2023 by Gary Pate
The Forde Firm is a very professional and efficient CPA Firm. They have been very attentive and professional to our questions, and very responsive to our emails and phone calls. They have provided us with exceptional service in preparing our annual corporate tax return and our personal tax returns over the years. Our taxes can be somewhat complicated as we are a 501(c)(3) nonprofit and we live nine months out of the year overseas. We find in comparison with other CPA firms, their price for personalize service to be very fair and affordable. We appreciate the owner’s (Linda Forde) attention to detail when comuicting direct with her. However, all the staff at the Forde Firm are exceptional. I would highly recommend Forde Firm to meet your needs.Gary PatePresident & CEO,For The Children Ecuador Inc., DBA Pate Ministries
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June 2023 by Richard Johnson
We have used Forde Firm for the past 2 years after our move to Jacksonville. We have been very pleased with our relationship and the work they have done for us.
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May 2023 by Kathy Culbertson
Forde Firm has exceeded our expectations year after year. Mohammad is so knowledgeable and easy to work with. Would recommend to anyone needing a professional accounting firm!
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March 2023 by John C.
Linda Forde is a great CPA with a lot of knowledge on non-profit accounting.
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February 2023 by Jeri Millard
The Forde Firm has been completing my 990 for many years. We have always been pleased with their performance and their fair pricing.
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January 2023 by Cindy Montalto
All small businesses struggled during the beginning of the pandemic. David Forde walked me through everything I needed to know to continue keeping my business afloat. He knew I was a bit panicked but was always calm and walked me through everything.
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December 2022 by Brit H.
Horrible customer service I am surprised at how unprofessional a man could be & I'm talking about David Forde. I don't leave reviews often but I cannot let this go unknown I am a very sweet and forgiving person which is why the lack of respect and human decency had to be called out. I would advise to find help else where. No I'm not a Karen this man is just disrespectful and I will not let him get away with it unheard.
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November 2022 by Colton Clark
The Forde Firm have been a pivotal part of our company growth. They have been with us since inception and continue to be a major factor in our company's success.
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October 2022 by Theresa JaxBlackCar
Excellent experience with this very professional firm. One of the finest in Jacksonville. Highly recommend.
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October 2022 by Steams of Sound Jacksonville
Unlike any group I have worked with The Forde Firm is dedicated to helping non-profit organizations move forward with knowledge and confidence. The professionalism at Forde Firm is at the highest level and I am so happy we work with them. They have helped us tremendously in our growth as an organization by shedding some light into the complex world of non-profits.
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October 2022 by Theresa Callahan
Excellent experience with this very professional firm. One of the finest in Jacksonville. Highly recommend.
