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June 2024 by Jes O
Why have a Fiat sign and be listed as a Fiat dealership if there are no Fiat accessories to be sold? Disappointing.
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April 2024 by Grace
Couldn't figure out how to find the problem with my coolant. Tried to charge me $3,000 to fix the throttle body which was unrelated to the problem (See UPDATE below). Kept getting side tracked by the fact that we had a racechip aftermarket part in it which was not contributing to the problem. Regan my service advisor was nice, he didn't charge us anything which is why I gave 2 stars instead of 1* (I would have been really mad if they charged us the $265 diagnostic fee for doing literally nothing) but I don't like the way dealerships have it set up with a service advisor who's your go between, at the doctors office you get to talk to the doctor, at the auto shop I should get to talk to the mechanic.
My car had to be towed away from here to another shop. Don't take your fiat here, especially if it has aftermarket anything.
UPDATE: the other shop I towed my car to fixed my car for $400, the problem ended up being the thermostat on the coolant which is exactly what I told Jacksonville FIAT I thought was wrong but they said not they needed to do the $3,000 fix before even knowing if the thermostat was related - this validates my review, it's not that I didn't know what I was talking about because I'm not a mechanic, they were either 1) trying to swindle me out of $3,000 or 2) incompetent to diagnose the problem. I am lowering review from 2 stars to 1 star. (Even if you could give zero stars I would leave the 1 star because Regan was nice and they didn't charge me anything, I can see how a dealership might try and charge you for doing nothing.)
The other shop I took the car to was nowhere near Jacksonville (long story) but I can say it was an independent shop. In generally I highly recommend independent shops over dealerships, time after time in multipule states with multipule different cars, different dealerships, and different independent autoshops, the independent shops always come out on top! (Oh except I did have a good experience at a Valvoline Instant Oil change, I'd recommend them and independent shops for oil changes, I'd never recommend a dealer for anything other than a recall fix.....dealerships lie, see attached photo which I took at the independent shop, aparently it's not even legal for dealships to require we use them for maintenance to stay in warentee! Who knew!?)
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January 2024 by El Jo
They don't sell Fiat, here!!
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August 2023 by P G
This place was a joke! ???? never go there!
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July 2023 by The Telecommunication Channel
Went there for an oil change and was impressed with dealership. Team player
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July 2023 by 07350zhr
They don't sell fiats here
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September 2022 by Tina
Had to take fiat for a diagnostic test. The lady I talked with was very thorough. Waiting on diagnosis
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September 2022 by Theresa Bryant
What world does it take 2 1/2 hours to change oil, With an appointment!!! I take my car to the drive-in place and it takes 10 minutes, this is absurd
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June 2022 by Andrew Degenstein
There is no Fiat dealership anymore. Since Chrysler doesn't do loaner vehicles, it makes it that much harder to buy from them. My BMW gave me a loaner each time I needed my vehicle serviced. Service Managers are wonderful people and super friendly. Other than that, what's there to like about Chrysler products?
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April 2022 by SpecialKChosen1
I've had a HORRIBLE experience here, and i will NEVER have my car serviced here again. Quentia or whatever her name is in the service center was very unprofessional. My car has been at the dealer for a couple of weeks for the service that needed to be done. She advised me that everything on my car would be completed for a specific price except for the oil compressor change which I declined. I've paid almost $2000 for service that was not completed for testing of my service engine light and possible exposed wires. I call last week and ws assured my car would be ready for pick up, which it wasn't. I waited almost 4 hours when I should have only been there to grab keys and leave. She also asked me to do a survey for her, if i completed it $100 would be taken off my bill. When I asked about it she acted delusional, thankful I have the text from the service phone she contacted me from. Asking to speak with the supervisor that was present was difficult, the sales team assisted me in attempts to have a higher up individual to assist me. Also excuses given about a staff member having a baby is unacceptable when my car has been sitting there 3 weeks. The fact that she wanted to become confrontational after I expressed I wasn't pleased with the service is ridiculous. She could have possibly assaulted me, I went through another service worker to exchange the paperwork that needed to be signed.I'm a working professional and a veteran of this country, I'm not going to jeopardize my career or well-being for an ignorant individual who looks to barely have a high school diploma and possibly 10 children. If i could give half a star I would, management here should invest in the professionalism of their staff and proper screening of whom they employ. She is bad representation of this company, and I will never recommend anyone to do business here!
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December 2021 by Steven Tirrell
Ashley, my service rep,is amazing!!
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September 2021 by Dmack M
Mostly dodge and jeeps from what I can tell with a few fiat. Vary nice place includes large sales and service area with a snack bar and several waiting areas.
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June 2021 by DeRon J. Nance
Had some work done, Awesome People.
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May 2021 by DeRon Nance
A neighborhood favorite.
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March 2021 by Eddy Coopmans
Jax Fiat is actually Jacksonville Chrysler Dodge Jeep RAM Fiat, and Fiat is obviously the red-haired stepchild in that deal. This is a big dealership, and it's run like a little factory; effectively but somewhat impersonal. I am more in favor of smaller dealerships, but that's my preference and not something I can fault this place for. I will keep going there for as long as I have the Fiat and they keep providing the parts and service. I give them four stars, because to get to the size they are they must be doing something right. I'll keep the fifth star because they are too big for my liking.
