-
March 2024 by Scott Baker
I left 15 minutes after my appointment time and still hadn't seen anyone or even been told how long the wait would be. I think it's discourteous to just assume your client can wait as long as you need him to. This is business...we had an appointment. The lady at the front was nice.
-
October 2023 by Sidney Elston
I thought I had covered all bases in advance of our relocation to Florida, including an accountant to handle our complicated, multi-state, multi-member partnership tax returns - until a fatal error threatened to completely destroy our otherwise sterling record with the IRS.Where to turn? Turns out most accounting firms are already flush with complicated business returns to service. But little did I know the capable bench of accountants at H&R Block who were qualified and experienced with corporate returns just like mine.Indeed, Vicki Kelter, of H&R Block on Merrimac Avenue in Jacksonville, happily rolled up her sleeves and plowed through several hundred pages of prior returns and ever expanding depreciation schedules. Vicki demonstrated the knowledge and experience to anticipate every plausible complication. This was not a case of wait-and-see if we need to submit requests for filing extensions - BANG, out they went!Our four tax returns filed on time - our federal refund some $800 more than I'd anticipated - I realize now why H&R Block has been succeeded for decades. They more than satisfy clients like me by pairing me up with Vicki, a talented accountant who knows what I specifically need - who in turn has access to hundreds of tax centers and decades of institutional knowledge.They certainly satisfied us. I have no doubt in their ability to stay abreast of whatever the taxing agencies hurl our way. They can satisfy you, as well.
-
August 2023 by J Pru
Fantastic service! Fast and friendly!
-
July 2023 by Chris Colson
I was helped here at H&R Block by a lady named Mrs. Nina.I just wanted everyone to know that Mrs Nina was very helpful and went completely out of her way to help me when no one else would. She worked on my tax issue diligently to figure out what happened to a refund I had been waiting on. Thank you very much.
-
June 2023 by alex carantza
Arrived at my appointed time. The advisor I was meant to see was not in the office. I was directed to a woman named Vicky who wasn't particularly friendly from the beginning. When I mentioned lowering my tax bill with a loss-harvesting strategy I set up, she incorrectly told me that it was a wash sale. When I explained that the loss was tied to property, not securities, Vicki continued to disagree. This should not have come as a surprise as she had a difficult time spelling common words at the intake. Her unique blend of ignorance and discourtesy made walking out of the office a simple decision. Overall, the office seems dysfunctional; in addition to the absent tax professional, another employee had their child playing an iPad in a dark office at the front. Taxes are serious, these people are not.
-
June 2023 by Gang Of Two
I was helped here at H&R Block by a lady named Mrs. Nina.I just wanted everyone to know that Mrs Nina was very helpful and went completely out of her way to help me when no one else would. She worked on my tax issue diligently to figure out what happened to a refund I had been waiting on. Thank you very much.
-
February 2023 by Scott B.
Im very disappointed. Made an appt with this office, and got the text reply confirming my appt. When I showed up, after spending a lot of time gathering up all my stuff, I was told there was no one there to help me, and I don't have an appt. Read out my text I received from this office, and was told that whatever...I don't have an appt. She said she could look at it as long as "it's not complicated", or I could wait for someone else. This is a lady eating at her desk and talking to me through a mostly closed door. She never even got up. I didn't feel confident in their services if they can't even track appointments and have people who only look at "not complicated" returns. Didn't like the way I was treated either. Bad manners...Not urgent...plenty of time to find another preparer.
-
October 2022 by Frank Jenkins
Extremely fast service.
-
August 2022 by Kristen Wickman
This office should not even be open for business. Marie says she is a master tax advisor? No she is not........she has no idea what to do. H & R block headquaters told me she just has to amend my taxes. Marie will not do this. I will never refer this office to anyone . They are lucky I gave them one star rating. They are more like a negative 100 stars. They need to fix their mistakes. Marie entered some mistakes and she needs fix them. She can not admit to her mistakes.
-
July 2022 by Manuella McDonald
informed me of what she is doing throughout the task of getting my taxes completed genuinely nice lady.
-
March 2022 by Darrell Barrow
excellent tax prep
-
July 2021 by frederick elmhorst
My tax preparer Judy Brady always does a great job.
-
July 2021 by Leigh Philips
Marie Pham is wonderful!
-
April 2021 by Bruiser
Judy has taken care of us problem free for years.
-
April 2021 by Ron McGraw
Tax preparer is very good
