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September 2024 by Nikki A
I would give them 0 stars if I could. The website allowed us to book a car at this location, but when we arrived, there was a sign on the door that said they were closed. Totally irresponsible.
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May 2024 by D
This location off Wolf Bay drive...was above and beyond ?? customer service was top notch,no long wait and had a car ready.had a crazy day and enterprise was not expecting even though state farm called.. but this location again was a very blessed experience ☺️☺️☺️ again thank you will be back
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March 2024 by Tim McLaurin
Singular staff member was fine. But with confirmed booking from Hertz showed up to no cars. Why the heck can we make a reservation and have no cars available. Cue the Seinfeld episode! So disappointed.
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January 2024 by Alexis M
Well this was the worse experience by far. I booked a rental for the weekend and received confirmation of my booking days prior to arriving in Jacksonville that Saturday. I got an Uber to the establishment from the airport. I got to the rental store and the door was locked. I went to the repair shop next door and the desk attendant told me Hertz was closed and they had been run out of cars days ago. I was appalled. I called Hertz and they told me the Hertz location should have been opened but it wasn't. My first ever disappointment from Hertz. There were many other customers that were disappointed that day too.
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November 2023 by Bryan Delgado
There service was slow and I book a card 2 days in advance. I got to the office the representative took over 25 mins for me to get my rental and they charge me a additional 30 dollars for the car they had , poor experience unfortunately it was my only choice
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September 2023 by Jerry Francis
Charged me 51$ for a 1/4 tank of gas
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September 2023 by Victor Moisei
To much expensive ?
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August 2023 by Brandon Kooch
I explicitly asked if there where any “convince fees” for using the toll by plate on the rental. The employee said no and said those fees are ridiculous. I was then charged a $30+ dollar “convenience fee”. Shady business practice.
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June 2023 by Factor M.
I recently had an absolutely awful experience with Hertz in Jacksonville that left me feeling frustrated and let down. Despite making a reservation well in advance, I was shocked to discover that the car I had reserved was not available when I arrived at the Hertz location. This mishap completely disrupted my plans and caused a great deal of inconvenience.To make matters worse, instead of finding a solution for their mistake, I was simply told that there were no other cars available and I would need to seek alternatives on my own. I was directed to walk over a mile to the nearest Enterprise location to rent a car. Not only did this unexpected detour consume valuable time, but it also forced me to pay double the price of my initial reservation. As a customer, I expected Hertz to honor their commitment and provide the vehicle I had reserved. This lack of reliability and disregard for my reservation made me question the integrity of their service. Additionally, the additional cost I had to bear due to Hertz's failure further added to my disappointment.I understand that unforeseen circumstances can occur, but it is the responsibility of a reputable car rental company like Hertz to have proper contingency plans in place. Their inability to provide a car despite a confirmed reservation is simply unacceptable.Overall, my experience with Hertz in Jacksonville was an utter disappointment. Not only did they fail to meet their basic obligations, but they also forced me to incur unnecessary expenses and inconveniences. I strongly advise against relying on Hertz for car rentals, as they clearly lack the commitment to fulfill their promises and provide reliable service.
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March 2023 by Peaches Coates
Gave my daughter a ride here for a reservation that she'd made for a car and there was no Hertz representative there. The man there said, we were the 8th person to arrive and couldn't be helped because he didn't work for Hertz.
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February 2023 by Carolyn Kelley
These folks took great care of me and we were in and out in 10 minutes. Thanks for making it an easy and smooth process.
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October 2022 by Mark Cogan
Terrible service, no communication. A reservation means nothing. No vehicles were available upon arrival (or after a 2 hour wait). Go elsewhere.
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September 2022 by Kimberly RevolverPrincess Owens
Never again don't go here
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September 2022 by kimyatta neely
Very rude! Went to pick up my car just to find out that they where all sold out and the lady was rude about it stating she don’t have time to call anyone cause she’s running a business. But it’s okay to have me waste my time coming up there after about to pay over $1200 for a car
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September 2022 by A to the ron Awesome
I wish I could give zero stars. After getting off the flight and taking an Uber from the airport to this hertz the manager goes o we’re out of cars sorry. I asked what we could do and he said well you could take an Uber back to airport and figure it out. The worst absolute worst customer service I have ever experienced.
