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September 2023 by Mike G
We go here whenever our car is getting serviced at ford, and they allow us a rental.Be fore warned, if you need to rent a car from here....reservation, no reservation, weather there is alot of people ahead of you or it isn't crowded...expect to be here for an absolute minimum of 30 minutes, more realistically 45 to a full hour.I've been here atleast 4 times now, and without fail the process to leave with the rental takes forever. ALWAYS. Today in particular there is a man here waiting for an interview for employment and guess what? Even HE has been sitting and waiting with the rest of us for close than an hour!
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August 2023 by Thomas De Mauro
My car with my family broke down a half hour away at 4 o'clock. By the time I got in touch with Shondrica, a manager, it was 430. Amazingly she waited until almost a hour later was an absolutely unbelievably accommodating and helpful in a very insane time. All the people in this location were just unbelievably helpful. Thank you all so much
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August 2023 by Morgan Brumfield
The lady (Shondrica) who was at the front desk was extremely rude to my husband and wasn't pleasant when I contacted her directly via phone. She does not need to work there. She makes it an awful experience for Hertz's customers when all we are trying to do is obtain a rental when our vehicle is in the shop. They don't accept chip cards, so I have my husband my card that swipes and they wouldn't accept it. I even sent him with my driver's license.
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August 2023 by Lisa marie
Shondrica took really good care of me today. Plus her helper was really nice . They have really good customer service.
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August 2023 by Alan P.
Never again will I attempt to rent from Hertz. I would give zero stars if I could.Reserved my car online for one week due to my car being in the shop and when I arrived (via Uber)they said they did not have the car I reserved and tried to rent me an electric car. I do not have an electric car and I don’t have a way of charging the car. They said I could use one of the charging stations around town. Are you kidding me? They wouldn’t provide a ride to another location so I had to spend more money on Uber.
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July 2023 by Brian Bryant
This place is horrible. Had a reservation for 1 o'clock and they had 10 people in here and no one was in any hurry to get people their cars. Smh.. I can say the girl that took care me was very nice, and she went well out of her way to help.
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April 2023 by Eula Mae
My husband reserved a car for pick up at noon on Friday 4/21. We received a call the morning of the pickup informing us that they did not have cars but we’re expecting arrivals at 2pm. My husband and I agreed to the later pick up. We arrived to the Cassat Ave location (which by the way is a different address than what’s shown online as well as what stated on the customer service call line). When we arrived after 2p (approximately 2:15p) there were a few people in the waiting area. The rep at the counter informed me that they were still waiting for cars to arrive and informed me that the people in the lobby were waiting as well. He wasn’t apologetic but did inform me we would be notified when cars arrive. He said he didn’t know when cars would arrive. This is beyond poor customer service. No apologies given, no offer to check other locations. I was told the only thing available were vans. We immediately went down the street to Enterprise where we were greeted with great customer service and they had cars available. I’m sitting in Enterprise waiting for my husband to finish the paperwork as I write this review. This is not a great start to celebrate our one year wedding anniversary but thanks to Enterprise the issue has been resolved.
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April 2023 by Just Jessy
Have had only great experiences at this location. And when there was a little issue, they accommodated me & made it right, right away. Because of the friendly &respectful attitudes, i will def be a returning customer. Especially to this specific location. (Also cars are always clean & drive great)
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April 2023 by Michael Walton
Horribly run location. I arrived 30 minutes late and my car had been given away, and told it was my fault for being late. Per their policy I had an hour. My options were wait for hours for another possible vehicle (no guarantee something would be available) or pay additional for a step in class. So I was lied to, wrung up, and in the almost 2 hours I was there only watched 1 other person get a vehicle out of the 10+ other customers also waiting. I watched 2 customers just give up and cancel their reservations all together.
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February 2023 by GSQUAR ED
The worst customer service. Will put you on hold and leave you there. They have an attitude of we should be so lucky to be their customer. Will never rent from that location again.
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February 2023 by Jolie Sch
Bru (I'm probably spelling that wrong, sorry in advance!) Was really helpful and went out of her way to make sure I was taken care of. Bru was really helpful during a time that I felt stressed and overwhelmed, and she made things so much easier. Thank you!
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December 2022 by Edris Snow
My daughter went on their website to rent a car. She selected a car that was available and entered her payment information but when she got to the store, they said no cars wear available. There were about ten people ahead of her and each customer seem to have and each person seemed to have an issue that they were unable resolve. It was a chaotic to say the least! Beware! If you can AVOID this store , DO IT!!!
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December 2022 by Sherri Lloyd
Only thing I would change is a big keyring on the 2018 Toyota Camry I rented as there is a plastic plate under seat and the key slipped off my lap under the seat and disappeared, thank God my niece was able to pry up the plate and find the keys or I would of been stuck, my insurance agent told me her sister had same exact thing happen in her same exact year camry
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December 2022 by Cee Gee
Great experience. Had a problem with enterprise. Came straight over to hertz and will definitely use in the future.
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October 2022 by Barbee Taylor
Bru was amazing.We had a reservation for Avis at the Jax Airport and they overbooked so we were in a line of 100+ people.We left the airport without a car and found Hertz Cassat and Bru.Bru made our nightmare in to a easy transaction and all with a smile and a whole other lev of customer service.Thank you Bru and the Hertz Cassat team.
