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October 2023 by Reshina W.
Highly recommend! He did an amazing job on my red bottoms and several other pair of shoes along with repairing my Tory Burch backpack strap.
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October 2023 by Ellen McLarney
I walked in here and they perfectly repaired my favorite shoes in like 10 minutes, treated me like a queen, and charged me nothing. I also had some intelligent conversation to boot! Highly recommend this place and these people!
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August 2023 by Ernest Smith III
This is the only place in town that can re-sole wallabees with official Malaysian crepe rubber (cheese bottoms). ? It's a bit pricey but well worth it!!!
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August 2023 by Anthony B.
Courtesy,Craftsmanship and , Integrity This is what you can expect from Gus & Co. No excuses , no shortcuts, no disrespect. From shoe shine to repairs this is where I get my sole ; it's where my soul is.
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July 2023 by Nicole Thomas
Incredible service and craftsmanship. Needed a small repair for my boss's nice, 30-year-old briefcase. Was turned down by three other luggage repair shops until I found Gus & Co - and they fixed it within 24 hours! For a very fair price, too. Thank you again!
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June 2023 by JJ W.
I am totally unhappy with the services provided by this establishment. I had taken in a luggage tag for some minor repairs (fastener replacement and new collar). Upon receipt of the completed repairs, I immediately expressed dissatisfaction with the results. Pictures were taken. To his credit, the owner did call me. He invited me to return to the shop and the the repairs would be re-done. I returned. An adjustment was made- but it is, again, not acceptable. The new part, does not match the old one- it certainly is more in line- but does not match. The new part- would haven been better to replace with two new parts- at least they would match. The back fasterners, does not look good. scratches. The strap/collar- was not re-addressed. New pictures were not takend by the shop- I did take new pictures. I phoned to speak to the owner two or three times, I have NOT heard back. I am highly disappointed with the level of service, the results, and would not recomment this shop. That saddens me. JJW
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May 2023 by Tom Bestafka
These guys are awesome! I've taken several pairs of shoes there, they've gotten the work done, on time, for a decent price. On one occasion, I had a problem with the repair, brought the shoes back in, and the issue was corrected quickly, with no additional charge to me. Good guys, integrity, good work!
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May 2023 by April Hottinger
Great work in a tight turnaround while we were visiting JAX. We had a suitcase with a busted the zipper seam. They repaired it beautifully and the suitcase will live to see many more years — would highly recommend! Very reasonably priced and kind, knowledgeable staff.
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March 2023 by Gordy M.
Needed to get a suitcase fixed or repaired and Greg was super helpful, explained what needed to be done and how long. Excellent service!
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January 2023 by Zoë M.
Renewed my two favorite boots with new soles, a gorgeous polish and fixed the zippers. Super-happy! Thank you, guys!
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January 2023 by LGprtII
They don't make them like this place anymore. I take all of my shoes here for repair and shoe shining. These guys are kind and professional. They do excellent work and I only take my shoes to them. I appreciate this business. There's a reason why they've been around this long. Try for yourself and see.
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January 2023 by Sophia Ansley-Palmer
So friendly, didn't take a long time to repair my item. Had it finished on time . Beautifully repaired. Come on Downtown and check them out you'll be happy you did.
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December 2022 by Giovanni Collins
Excellent service! Extremely polite and friendly. Fast turn around. I strongly encourage anyone needing shoe or luggage service repair to visit Gus&Co. Very knowledgeable and experienced. Three generations family pride! Thanks again for the great experience.
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December 2022 by Harriett K.
I recommend Gus & Company based on multiple good experiences with their repair services. I've taken many pairs of shoes and boots to them and each time the item was repaired on time and with quality workmanship. Most recently I took a vintage Fendi purse - the long strap was starting to crack. They helped to locate the best leather color match and did an excellent job of replacing the strap & incorporating the original hardware. Impressed with their work!
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October 2022 by Edward Ryklin
Shoddy workmanship. Repairs to my Briggs & Riley were made in haste and with little regard for the quality and value of the suitcase. When I brought it home I noticed the screws were loose. Upon closer examination I discovered they were stripped. Who uses a power screwdriver on a plastic bracket without at least setting the torque knob to low. Will not be returning ever again.
