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January 2024 by Google user
I used them for my back glass on my 2018 Silverado 2500hd. After install I went to pick my truck up and when I open my back door the door seal hits me. The door seal was hanging off the truck. I didn’t say anything and just pushed the seal back on as it is an easy fix and people make mistakes. I continue looking and I see that the headliner in the back is completely pushed up and bent. I try to pull it down with no success. The next day it started raining and I look back there to find water leaking in. They tell me they will send someone out. The same tech comes and he has a bad attitude and acted like I was lying until he seen it leak. He replaces it once again. He shattered the window on purpose to “get it out easily” and months later I still have my kids find glass in the back and give it to me. Fast forward 3 months and I break the glass again and call a different company. The new company comes and immediately tells me that whoever replaced it last time scratched my truck heavily and used black primer to cover it up (my truck is white). After he showed me, it’s all I can see and the paint is everywhere. The new company said they wouldn’t touch it because of how much glue was used and how much damage there was. I call glass America back and tell them the situation and they say they will send someone out to look at it. I requested not to have the same guy come again due to his attitude. Well, that’s who they send. When he shows up he immediately started with the attitude. The first thing he says is “oh you broke the window and want it for free”. I said “no I already filed a claim but they won’t do it due to the damage”. He responds with “your truck is hard to do without scratching it, and the primer only comes in black to cover it”. I told him that I wouldn’t accept that because that is his whole job, to replace windows and not damage them in the process. He got mad and said “well I can’t fix it here, I’ll tell them to call you”. He stormed to his van and actually spun off. Now three weeks later I have called everyday with no response, I live in Florida where it rains every day and my back glass is still busted and leaking. I have over $100k in this truck and it’s getting rained in and destroyed.
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November 2023 by Exquisitely Amazing
When I called the representative to set an appointment. I was answered with sarcastic comments which was unprofessional but I let it go because ok it’s weird but whatever but the technician Emmanuel that came didn’t clean the glass out my car like they said they were and he also didn’t seem like he wanted to assist/fix the window. Passive personalities that work here. I wouldn’t recommend.
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April 2023 by Nicole Nichols-Sheffield
Neil was great very nice and ontime even the the customer service representative handled everything. Same day service....Service: Auto windshield replacement
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March 2023 by Kimberly Parker
First call to the office was a waste of time. Tech did not follow-up with me after contacting the dealer as promised. Call back to the office to find my claim was not saved in the system so I need to start the process again. Very detailed instructions about where to find vehicle and retrieve keys were left but completely ignored. When tech arrived at my job, went to the wrong entrance and inconvenced 5 staff members to get my keys to him.Unbelievable.Service: Auto windshield replacement
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March 2023 by Esse Hamm
Some of the nicest people I have met in a while. I will continue to do service with these guys.
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March 2023 by Kimberly B Parker
First call to the office was a waste of time. Tech did not follow-up with me after contacting the dealer as promised. Call back to the office to find my claim was not saved in the system so I need to start the process again. Very detailed instructions about where to find vehicle and retrieve keys were left but completely ignored. When tech arrived at my job, went to the wrong entrance and inconvenced 5 staff members to get my keys to him.Unbelievable.Service: Auto windshield replacement
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February 2023 by Dylan Byrnes
Scheduled an appointment for Monday. Appointment was canceled the morning of due to a lack of staff. When the dispatcher called to reschedule I informed them I had found another vendor and to cancel the order. Two days later I get a message from one of their technicians that the chip was filled. They showed up at my work while I was out on a job unannounced and tried to fill the crack without my permission. Had to be replaced by a competent shop since it had spider legs coming out of it. If you need glass work done call someone else.
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February 2023 by Sam Easter
My daughter had her car broke into and the Insurance company sent her their number. It's been nightmare. They didn't vacuum out the glass, forgot to add the rubber seal, broke her trim and broke her window motor. We are up to 8 calls trying to fix. They came back out but are not wanting to fix the broke motor. So far, no luck. Her step dad is a professional mechanic and they tried to say the broken glass caused the motor to quit working. No, they have not hooked it up correctly. Do not use!!. Call your insurance company and tell them to take off suggested companies.Service: Auto side window replacement
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February 2023 by Niah Robinson
VERYYYY UNPROFESSIONAL!!!! I had an appointment set for today!! Tuesday! They called me the day of telling me they have to reschedule me until Thursday bc one of their technicians called out. As if I don’t have to be to work!!! DO NOT come here! Save yourself the trouble & headache!!!!
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August 2022 by Maria Eugenia Hernandez J
Do you want a big problem and headache? Contact this company. In June 2021 my insurance contacted them to have my windshield replaced. The technicians came, and changing the windshield, it broke just finishing. They promised to replace it and a new technician came with the new glass. I made him see that the first technicians when they were removing it damaged the paint on my car. The technician called his boss and he promised me to repair all the damage, that someone would call me. They never did. I contacted them through emails and calls, and at such insistence they made me go to Gerber Collision (company of their consortium) to request a quote for the repair of the paint and glass. I went to their office, and it doesn't exist! Instead is a Gerber Collision office. And here I am, a year later WITH A BROKEN WINDSHIELD AND DAMAGED PAINT. Completely irresponsible. Right now I'm in talks with the insurance for the repair, which they shouldn't cover because they already paid for that glass work. And in conversations with a lawyer too. Moral: NEVER LOOK FOR THIS COMPANY. If I could put -stars, I have no doubt to put in.Services: Installation
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August 2022 by Bonnie Brantley
Initially I gave them 5 star because they were prompt in replacing my windshield but then it started leaking and they keep saying they’ll come out to fix it and they never show up and I’m on hold for 10+ minutes every time.Service: Auto windshield replacement
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August 2022 by R. Bentley
On time, awesome work, the staff member was professional all the way through the process....
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August 2022 by Shieronda Spikes
Never could get in touch with them.Service: Auto side window replacement
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August 2021 by David Kloberdanz
Set up a windshield replacement on Saturday; they couldn't send anyone for 5x days. I patiently waited the 5x days and I could not drive my vehicle during this time. On the day of repair, they called me to let me know they could not repair my vehicle "because their van broke down." I called 3x times to try to make contact during the day, but no one would call me back. The next day they text me to let me know, they could re-schedule me for Monday (this would mean 5x more days of waiting). In the meantime I called Advanced Auto Glass. They had my windshield repaired in less than 12 hours of my call. Don't waste your valuable time at Glass America.Service: Auto windshield replacement
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August 2021 by Branden Marie Carlisle
I had so much trouble trying to book a Safelite appointment that I searched for a different company. Glass America through Gerber Collision & Glass, came with good reviews, was a better quote, was convenient, extremely easy to make an appointment, and provided excellent service all around. Your technician went above and beyond and I appreciate that. Thank you Glass America.Service: Auto rear window replacement
