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March 2024 by Shy Rio
I highly recommend they were extremely professional and helpful kept me with plenty of updates about my vehicle. To top that I didn’t have a way to pick up my vehicle they offered to come get me. My vehicle is good as new and I’m extremely satisfied with the staff & the outlook of my investment (car)
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February 2024 by Letha Griffin
I highly recommend this business. They were friendly, professional, and efficient. They delivered quality work sooner than expected.
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February 2024 by Jason Saulsberry
Jeffery and Beck, were nice and polite. They have us 5 star service
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December 2023 by Anabel Perez
Don’t said nobody told you so Everything will start off as if they are the nicest persons to work with and you will go feeling you are in good hands which for someone like me who is her first time in this type of situation is appreciated but then when things go sideways workers like Stacey will make you regret the day you choose to leave your car there she is by far the rudest person in that shop treating customers poorly and having an overall actitud and I quote “it’s not my problem” and “it’s your fault for having aftermarket headlight” My car was hit while parked, and my front was messed up I took it to another shop but they gave me a very long date while Gerber advise they could get my car in a week and out by the same, it took them 3 weeks to finally get my car and by the time I finally pick it up see for yourself that my headlights are a happy mess because from the beginning they never did anything to change them even after I made myself clear to the insurance and them when I dropped the car that they where malfunctioning after the accident but Stacey told the insurance that only one of them needed change but both were drivable and had passed a condensation test which clearly they were either lying or the test is malfunctioning as you can see them both heavily fogging in the pictures Not only my headlights but a tire sensor is also off after the accident and they won’t reset it neither do anything about it and the sensor that lets you know when you are getting into another line is not working and that one was perfectly fine since I got my car So aftermath I have to purchase a headlight out of my pocket to match the one that after enduring the disrespect of these persons such as Stacey, Becky who doesn’t understand a word I say over the phone now I have to also pay for the sensor of the tire and the lane one to get them reset or changed The manager Mr Jeffery Young will no keep his word in calling you to keep you updated and do not trust their word of “we would figure it out” because it simply never happen, every time I called and asked for him I was told he was gone for the day or simply not put through at all, the email on his business card is either a joke or never checked/ignored I will put a formal claim with the insurance and headquarters also know that I’m not the only one that has went into a similar situation
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December 2023 by Michelle Joy Nixon
I will shout this auto shop's praises from the rooftops (Debutante Dr, Jacksonville, FL)! First, they work as a team in the most efficient way possible! Becky is professional, friendly, and keeps the customer well informed on the status of the work order snd completion goal. Joanne at the front desk is orderly, kind, and welcoming. Jeffrey, who lead the body work of my new car that received a slew of damage made it look brand new again, and for that, along with the teamwork from the front of the shop to the back, I am grateful! Thank you all again! JOY is in you all!
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December 2023 by Ernesto Diaz
They had to change the headlights and they didn't, and they told lies, supposedly they said they were fine when I told them they weren't fine which they said they tested them in water which wasn't true because the lights were still the same as when take the car with the problem!!!! I DO NOT RECOMMEND THIS TALKER TO ANYONE, PLEASE DO NOT TAKE YOUR CAR TO THIS SHOP, ALSO THE RECEPTIONISTS HAVE VERY BAD FORM WHEN TALKING AND VERY BAD ATTITUDE, MAINLY Stacey HAS NO FORM WHEN TALKING TO CUSTOMERS AND DOESN'T KNOW WHAT SHE'S SAYING NOR DOESN'T KNOW ABOUT THE PARTS THAT YOU MAY TAKE OR REPLACEMENT, please do not take your car to that workshop, do not waste your time because you will end up with a bigger problem!!!
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October 2023 by Corey Determan
Not at all interested in customer service. I happened to be driving by and stopped in for a quick estimate on a simple repair job (windshield replacement and touch up some minor rust around the window frame). The receptionist wouldn't even bother getting anyone. She just said they only take insurance, no personal pay work. Even though I said half the work is insurance, she still wouldn't send anyone out. This company is clearly phoning it in and using their business as tax shelter as they are not interested at all in customer service or sales.UPDATE: Stating that someone has already contacted me to discuss this issue when in fact no one has only further examplifies their lack of commitment to customer service, or honesty for that matter.
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October 2023 by Sam Ali
I would like to thank Denesha Rivers for everything that she did. I had a car accident.. I was so scared and didn't know what to do. she calmed me down and gave me a guideline about the process and what i have to do. Denesha is professional, hardworking and very kind I wish her the best.. I also recommend this place.
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August 2023 by Jasmine Fisher
We had an amazing experience from Gerber. I mean absolutely incredible. I’m sure I’m going to butcher my helpers name, but she was a lovely melanated lady who’s name started with a D and i don’t know how to spell it?? but she was BEYOND wonderful, very informative, she kept us up to date with our truck, and she was so incredibly nice and caring. Very relatable and easy to talk to. We were in an accident and our claims process was not the easiest and we felt frustrated at first, but after getting the appointment and meeting with Ms. D, her kindness and the vibe of the whole shop really put us at ease. I will always choose gerber for any body or paint repairs I may need in the future. Thanks again!!P. S. My vehicle looks better now than when we drove it off the lot at carmax!!?????Services: Steering & suspension repair
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February 2023 by Cindy Barnes
They did a great job. Only complaint is, it took awhile. It's worth the wait but our ins only covered a loaner car for2 weeks...took longer.
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December 2022 by Tom
Had my F150 tailgate repaired here. Office staff wonderful to work with. Paint job excellent matched perfect. Highly recommend for collision issuesService: Body & Trim
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December 2022 by Sequan Curry
While the auto body part of my repair was fine, when I received my car back, the air conditioning did not work. I remembered that one of the last things I was told that needed to be done before I could pick up the car up (which happened to be 1 month later) was an AC recharge. I called them within a week of picking up my car that the AC was going in and out. I eventually took it back for a recharge, and was told it was something to do with a battery sensor and needed to take it to Hyundai.Took it to Hyundai and was told that the Negative battery sensor was disconnected (I’ve never touched this in or anything under my hood in my life). This was reconnected by the dealership— at a $180 diagnosis fee out of my own pocket. While this still has hasn’t solved the problem of my AC working— it’s something that shouldn’t have been overlooked by Gerber. I’ll likely go support a mom/pop AC repair specialist.I do not recommend Gerber at Debutante.
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September 2022 by Julia Moriarity
I was originally given the Gerber Collision and Glass repair shop on Debutante by my insurance company after side swiping a tree. I had never needed repairs done before and they walked me through every step of the way. They kept me updated through phone and texts every other day about which stage of my car was being worked on that day. Once my car was just about finished, my husband was admitted to the hospital and my world turned upside down. They worked hard to finish my vehicle so that way I could have one less thing to worry about. The next day, my car wouldn't start as I tried getting out of the parking lot at the hospital. In the midst of my mental break down, the folks at the Debutante location Gerber went out of their way to help me get my car going again and I will forever remember the exceptional people who truly care about their customers. I can't thank them enough for their kindness and their willingness to go above and beyond.
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June 2022 by Debbie Reynolds Palmer
Very pleased with both the repair and customer service we received. Gerber kept us updated the entire time with courteous communication. They answered all questions and helped connect us with our rental car. Well done, Gerber!
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March 2022 by Christopher Taylor
I booked an appointment 2 weeks ago, for today I show up at my confirmed appointment time and I was told that they are booked out for three more weeks. Don’t go here don’t use this place, waste of time why confirm an appointment if you have no intention of keeping the appointment wasted time is wasted money DO NOT GO HERE YOU WILL REGRET IT LIKD I AM NOWService: Auto glass repair
