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January 2024 by George Poston
After being rear-ended our insurance company referred us to Gerber. We couldn't be happier with the repairs and the excellent customer service. Routine updates via text and a super helpful staff made the entire process painless.
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January 2024 by denise m
All staff was great: friendly and efficient. Lisa was fabulous. She is knowledgeable and experienced.My car looked wonderful.
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November 2023 by Robert Touchton
Donnie the gen mngr is a stand up guy. He got my parts in and had the repairs done. My ride looks great again.
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October 2023 by Carry Kelley
It was the worst experience I've ever had dealing with a repair shop. They kept my car for 8 months citing waiting on parts. They never called me or kept me in the loop. They either don't answer the phone or screen the calls. They told me they would call .me and they don't. They returned my parts and now have to reorder them. They just don't care about the customer. Still waiting on a part. This is going on still almost a year now. Terrible customer service. Would not recommend to anyone.Services: Tires
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October 2023 by Vanessa Chapman
So, I picked up my vehicle on 8/22/23 and was accompanied by Lisa to do an eyeball inspection before I left Gerber on Atlantic Blvd. As I was driving home, I had noticed that my passenger side mirror was off track and I was hearing a whistling noise from my passenger side door.When I got home to take a closer look at the mirror and window. The mirror wasn’t adjusting properly (which is the wrong size mirror ordered for my vehicle), the rubber wToday trim is improperly installed which is causing air and rain to leak inside of my (8/25car and the fender is loosened.When I brought the vehicle back the same day Lisa said that the “department “ ordered the wrong size and she would have to order me another one and to come back on Friday (8/25) to get EVERYTHING repaired.Well, I called on Friday (8/25) to speak with Lisa and she said the part is not there and that it takes sometimes a couple of weeks for the part to come in.Today is 9/5 and Lisa no longer works for the company and when I inquired about my part for my vehicle no one knows about the part that was supposed to be ordered for the repair on the mirror, the rubber window trim , and Fender. Sounds like a personnel problem and Y’all need to get it together.Let’s see how long it’s going to take to get this repair. Time is running out. TBC. I will be back for another review.
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July 2023 by Alex Davlantes
Excellent service. Courteous.. Kelly is super!! Would highly recommend for collision services.
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June 2023 by Bella Love
Just gotta give Kelley all the praise! I know dealing with ppl is not an easy job , but she is literally the sweetest most patient lady ! As frustrated as i was/am about my car Kelley remained polite and understanding!! Kelley if you see this! YOUR AWESOME!!!
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March 2023 by Debrah Coury
GREAT experience!Becky was the BEST..kept me informed thru the whole process..They even had my car washed when I picked it up...If you want great customer service...flawless body repair...this is where you need to go...Easy breezy....
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March 2023 by seed dren
They help you through the whole process beyond just auto repairs. I can not see myself going to any other shop. After this amazing service.
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December 2022 by M Livingston
Consumer BEWARE!!! Get all your personal belongings from your vehicle before leaving your vehicle.. at this Gerber location or any business...MY LICENSE PLATE DISAPPEARED FROM GERBER Collision after my SUV was towed in to Gerber for repairs..in October, now we are in November and no one has taken responsibility for my plate being lost or stolen while on their property behind a secured fenced enclosure on their property..My insurance company had my vehicle towed to Gerber at the, after ordering 3 replacements the part to repair my vehicle kept coming in with prior damage so my claims adjuster determined my vehicle was a total loss. I went to pick up my personal belongings from my SUV along with my license plate, only to find my tag is missing?? my registration was just renewed for another 2 years in August, my adjuster actually has pictures of when my vehicle arrived on the tow truck at Gerber Collision, with my license plate clearly visible on my SUV!! The Gerber rep I spoke with actually tried to blame someone else saying "someone already came by to retrieve the belongings, I said, yes, that is correct, that someone was me, and my tag/license plate was gone then too.... I was then told the rep who worked on my vehicle might have record of where my license plate is, maybe it was put in a folder for same keeping and she would call me back, NO Phone Call has ever been received..now it's been a month and I have NO LICENSE PLATE still, I have called several times to find out where my license plate for my vehicle is, my adjuster has called, only to be told they do not have my plate??? My SUV has now been towed to the insurance lot, to be repaired and I assume resold.. still NO TRACE Of MY LICENSE PLATE!!No one will call me with any answer about my license plate, or return my calls???I am only asking for what belongs to me, my LICENSE PLATE or if it has been lost at your location, please accept responsibility and reimburse me for my license plate and my 2 year renewal.I now have to go to the tag agency and spend money I do not have, to replace a license plate I did not lose...
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December 2022 by Cynthia Porcella
I have to say that exceptionally professional and courteous. Just walking in the door they have gone above and beyond my expectations. Everybody here is so nice if you have any auto needs please come here for your auto body work. Sincerely John W Porcella. In my book they are 10Service: Body & Trim
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October 2022 by Freeman Da Gospel Rapper
Amazing and professional services. Car looks amazing! Also Ms. Becky, I appreciate you. She’s very informative and hands on. I would definitely recommend this location. I am pleased and happy. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️10 stars 5 just ain’t enough. God blessServices: Body & Trim
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September 2022 by Gary Cathey
Denesha Rivers is very rude and unprofessional! She wasn’t nice on the phone and she was not nice when I met her in person. I would not recommend this place to my worst enemy. Just because they do only insurance (they don’t have to look for work themselves) work they think they don’t have to be nice & professional to the public! Not to mention the place looks like a dump.
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July 2022 by Dena Lipscomb
The most awesome place in the world to get any glass and collision work done is Atlantic boulevard in Jacksonville Florida if you're in this area and you need that go see Sithan and Kelly and their crew at Gerber glass and collision on Atlantic boulevard they will definitely take care of you. They do the most awesome work and have the most awesome customer care service that I have ever seen in my life and I am so pleased because they went Way beyond the call of duty of just fixing my vehicle they went to back for me even with my insurance company that I was having a hard time with. Check out my review on their website my name is Dena Lipscomb I have included photos as well on their site that'll tell you all you need to know they are awesome they get more than a five-star rating if I could give them a hundred I would and if I ever need anything done like this again I assure you that's where I will go I just hope that's not anytime soon LOL but that's who I will go see. From being involved in that accident on March 11th to getting my vehicle back today July 7th yes it took a while that was due to back order parts nothing more but it was worth the wait my PD look like it just came off the showroom floor after they were done with it and they will keep you updated all Along the way. Through the whole entire repair process at fixing your vehicle they will definitely keep you updated thank you all so much for everything and I truly amazing work that y'all do and the fabulous customer service that you offer to your customers. Amazing people Sithan and Kelly and the team that have at that facility on Atlantic boulevard Gerber glass and collision go see them you won't be disappointedServices: Auto glass repair
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July 2022 by Isabela Niewiara
Loved the professionalism & speedy work done here with all the back ups in car repair currently! Thanks to Sithan & Kelly, I felt at ease throughout this entire process. Thanks again!
